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Services
Internet Access
WiFi
Eduroam at Georgetown University
Frequently Asked Questions (WiFi)
GURegistered Wireless Network
Adding a Device to GURegistered
Connecting to GURegistered
FAQ (GURegistered)
Finding Your Device’s MAC Address
Removing a Device from GURegistered
SaxaNet Secure Wireless
General SaxaNet Configuration Settings for Other Devices
Configure on Mac
Connecting to SaxaNet on Your iPhone
Connecting to SaxaNet on an Android Device
Wi-Fi Calling
Forgetting (Removing) a WiFi Network
Residential Networking
Are You Having Home Internet Connectivity Issues?
Adding Wired Devices in Residence Halls
Digital Millennium Copyright Act
Printing
Student Printing
Faculty and Staff Printing, Copying, and Scanning
Before You Begin Using PaperCut
Confirming Your PaperCut Account and Settings
Creating a PIN to Release Your Print Job
Installing the PaperCut Print Client
Sending Your Document to the Print Queue
Viewing Your Print Jobs
Releasing Your Print Job
Logging in to a Printer (Alternate Login Methods)
Scanning a Document on a GU PaperCut Printer
Copying a Document on a PaperCut Printer
Print FAQ
Print Troubleshooting
Requesting a Print Credit
Getting Help with Printing
Report a Printer Issue
NetIDs & Passwords
Changing Your Password If You’re New to Georgetown
Changing Your Password
Changing Your NetID Password (GU-Q Students)
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NetID FAQs
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Password Management System
Password Station FAQ
Sponsored University Associates
SUA NetID Creation
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Alumni Password FAQ
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Departing Employees
Considerations and Advice Regarding Google Apps
Extending Georgetown Google Apps
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Regular Staff (Accounts and Applications Considerations)
Sample Vacation Messages for Departing Workers
Zoom
Ordering and Purchasing
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Georgetown Cable Lineups (Administrative Service)
Computers
Approved Standard Laptop Computers
Computer Buying Guide: Which Computer?
Computer Institutional Purchases
FAQ (Computer Purchases)
Mobile Phones and Devices
Zoom Phone
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Software
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Working Collaboratively
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IT Equipment for Remote Work
Docusign
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Docusign eSignature Templates
GU360: Faculty, Students, and Advancement
The 3 Workstreams
Smartsheet for Project Management and Collaboration
Space Reservations & Events
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Eventspace
Eventbrite
Request Cvent Access
Installing the Room/Space Request System Desktop Client
Georgetown Room/Space Request System FAQ
Web & Audio Conferencing
Audio Conferencing
FAQ-Audio Conferencing
Zoom
Installing Zoom
System Requirements
What Equipment Do I Need To Use Zoom?
Installing Zoom (Mac)
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Zoom Conferencing in Canvas
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Starting an Instant Zoom Meeting
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Advanced Host Features
Set Up and Manage Breakout Rooms
Allow Georgetown Participants to Bypass Zoom Waiting Rooms
Requiring Authentication for a Zoom Meeting
Obtain Zoom Meeting Attendance Reports
Joining a Zoom Meeting
Joining a Zoom Meeting (Mac)
Joining a Zoom Meeting (Windows)
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Zoom Meeting Controls
Zoom Meeting Controls to Secure Your Room
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Zoom Accessibility Guidelines
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Using Zoom AI Companion
Meeting Record Features for Zoom
Security and Privacy for Zoom AI Companion
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How Can I Make My Zoom Room More Secure?
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Zoom Troubleshooting
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Working with External Vendors
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Google Meet
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Installing Google Drive for Desktop on Windows
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Panopto
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What happens when a recording is deleted?
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Security
Duo Two-Factor Authentication
Adding a Device to Duo
Adding Touch ID to Your Duo Account
Adding a Security Key to Your Duo Account
Changing Your Duo Device Name
Reactivating a Device in Duo
Logging in to GU Web Sites with Duo
Logging in to a GU Application with Duo Using Touch ID
Logging in to a GU Application with a Duo Mobile Passcode
Logging in to a GU Application with Duo Using a Security Key
Logging in to Legacy Applications Using Duo
Logging in to Duo with Another Registered Device
Obtaining a Temporary Code
FAQ for Duo
Troubleshooting Duo
GlobalProtect VPN
Installing the GlobalProtect VPN Client
Installing the GlobalProtect VPN Client (Mac)
Installing the GlobalProtect VPN Client (Windows)
Installing the GlobalProtect VPN Client (iOS)
Installing the GlobalProtect VPN Client (Android)
Installing the GlobalProtect VPN Client for Associates and Student Employees (Mac)
Installing the GlobalProtect VPN Client for Associates and Student Employees (Windows)
Connecting to the GlobalProtect VPN
Connecting to the GlobalProtect VPN (Mac)
Connecting to the GlobalProtect VPN (Windows)
Connecting to the GlobalProtect VPN (iOS)
Connecting to the GlobalProtect VPN (Android)
Disconnecting from the GlobalProtect VPN
Disconnecting from the GlobalProtect VPN (Mac)
Disconnecting from the GlobalProtect VPN (Windows)
Disconnecting from the GlobalProtect VPN (iOS)
Disconnecting from the GlobalProtect VPN (Android)
GlobalProtect VPN FAQ
LastPass Password Manager
Creating a Free LastPass Account
LastPass FAQ—Service Changes
Technology Policies and Guidelines
Protecting Yourself
Phishing
Security News & Announcements
About UIS
Our Portfolio
Our Initiatives
UIS Departments
Technology Strategy
The Leadership Team
UIS News & Announcements
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I want to…
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