Installing the GlobalProtect VPN Client for Associates and Student Employees (Windows)


Perform the steps below if:

  1. Go to the Georgetown VPN download page.
  2. At the Georgetown login prompt, enter your NetID and password, and then click Sign in. (IMPORTANTMake sure to have your mobile device on hand to verify your identity in Duo.)
    Georgetown login prompt. Enter your NetID and password, then tap 'Sign in'.

    You should see the following screen showing a six-digit verification code. (Note: The code has been greyed out for security purposes.)
    Duo screen showing six-digit code you must enter on your mobile device.
  3. Tap or swipe the Duo notification banner on your mobile device.
    Duo notification banner on your mobile device.
  4. From your mobile device, enter the six-digit verification code on the screen shown below and then tap Verify.
    Duo screen on your mobile device on which you enter the six-digit verification code.
  5. In the GlobalProtect portal, click GlobalProtect Agent, located at the top right-hand corner of your screen.
    Clicking the GlobalProtect Agent button.
  6. On the next page, click on the link Download Windows 64 bit GlobalProtect agent.
    List of VPN download links for Mac and Windows computers.
  7. Click Save in the Save As window displayed. (Note: The installer file will be downloaded to your Desktop.)
    The Save As window, clicking the Save button to save the installer file to the Windows Desktop.
  8. Click on the installer file listing in the notification banner located at the upper right-hand corner of your screen.
    Clicking the banner displaying the listing of the downloaded VPN installer file.
  9. In the welcome window, click Next.
    Click "Next".
  10. In the “Select Installation Folder” window, click Next.
    Click "Next".
  11. In the “Confirm Installation” window, click Next.
    Click 'Next'; in the 'Confirm Installation' window.

    The install will begin.
    Window with progress bar showing VPN install has begun.
  12. If you see the Windows security window shown below, click Yes.
    Click "Yes" in the Windows security window.
  13. After a few moments, you should see the “Installation Complete” window. Click Close.
    Click "Close" in the "Installation Complete" window.
  14. Click the up-pointing arrow in the lower right-hand corner of your screen to view the app icon for GlobalProtect VPN.
    Global Protect VPN icon displayed after clicking on up-pointing arrow in system tray.
  15. Delete the installer file from your Desktop.
  16. You can now connect to the GlobalProtect VPN.