Technology Support

 

Technology Support

Need technical support? You can request help by visiting the Service Center Web portal. At the portal, you can contact the Service Center by phone, email, or chat, or by submitting a help request any time of day. You can also search our knowledge base, which has an extensive library of Georgetown service- and technology-related articles with answers to many common problems.

If you are looking for resources that are not available through the portal, please try these resources:

Click here to submit an e-mail question or request to the Service Center.

  • For training help, please contact train@georgetown.edu.
  • For reporting problems with the UIS Web site, please contact the Service Center.
  • For technology resources within your department, you can contact your Technology Support Provider.

Service Center
(Main Campus and Medical Center faculty, staff, and students)

Web site: http://help.georgetown.edu

Hours:  24 hours a day, 7 days a week

UIS Service Desk
(Walk-Up service for Main Campus and Medical Center students, faculty, and staff)

Locations:  Leavey Center bookstore; Lauinger Library, 3rd floor (next to Reference Desk)

PLEASE NOTE (AS OF SPRING 2020 UNTIL FURTHER NOTICE):

Services Provided:

  • Box
  • Canvas
  • Google Apps
  • GU Mobile Apps
  • h.Print
  • MyAccess
  • Wireless

We will also assist with the diagnosis of hardware issues to the best of our ability and refer you if needed.

Hours:

The Service Desks observe limited hours during break periods and on university holidays. See listing below and UIS Service Updates on the UIS home page for specific hours.

Fall and Spring Hours (Leavey Center Bookstore Location):
Monday – Friday, 9:00am — 7:00pm
Saturday: 11:00am — 6:00pm
Sunday: 11:00am — 5:00pm

Fall and Spring Hours (Lauinger Library, 3rd Floor Location)
Monday – Thursday, 11:00am — 6:00pm
Friday, 11:00 am — 5:00pm
Saturday and Sunday, 1:00pm — 5:00pm

Account Management

Account management enhances and augments technology services at Georgetown by proactively engaging and collaborating with departments on their technology goals. The UIS account managers provide advisory, project management, and escalation services for all areas within UIS. Account managers work directly with their constituent departments and advocate for them within UIS. Click here if you would like to learn more about account management or would like to be contacted by your account manager.

Law Center Support

Law Center students, faculty, and staff should contact the Law Center Information Systems Technology department.

McDonough School of Business (MSB) Support

MSB students, faculty, and staff should contact the MSB Technology Center.

Technology Training

UIS offers free training classes to all Main Campus, Law Center and Medical Center faculty, staff and degree-seeking students, as well as MedStar faculty.

Sign up for a UIS online or instructor-led training course or play a Web-based training video, available 24 hours a day, 7 days a week.

CETS offers classroom technology training to faculty members at the beginning of each semester. For pedagogical support with Canvas, please contact the Center for New Designs in Learning & Scholarship (CNDLS) (new window).

Additional training opportunities are also available from the following:

If you have any questions about technology training, send an e-mail to train@georgetown.edu.