Account Managers and Technology Support Providers

Service Center

Technology Support

Need technical support? You can request help by sending an email message to help@georgetown.edu, calling ext. 7-4949 on campus or calling (855) 687-4949 if off campus. You can also find answers to common problems or submit a ticket at the Service Center website.

Account Managers

The UIS account managers are a single point of contact for University departments and offices to assist in developing and resolving unique or specialized technology issues. A few examples of how account managers might partner with customers include:

  • Escalating problems or service requests that have not been resolved by the help desk or desktop support teams
  • Investigating new technology solutions and engaging vendors for evaluation
  • Establishing hosted services within the UIS data center
  • Communicating UIS initiatives to departments
  • Helping customers navigate uncertainty in technology issues

The account management team will continue to develop and adapt to best fit Georgetown's needs. The current team and their respective accounts are:

Christopher Davis

President's Office and university executives

Alan Camacho Provost's Office and university executives
Dianne Ferro Georgetown College, Main Campus libraries

Raphael Terranus

Medical Center departments (GUMC)

Mario Valencia

School of Continuing Studies

Annette Nicholson

School of Foreign Service, McCourt School of Public Policy, Graduate School of Arts and Sciences

Sheldon Cunningham

University Services departments, Student Affairs, Student Administration, Students, and Families 

William R. Anderson

Manager, account management team and account manager for UIS, students, and families

The following individuals are closely affiliated with the UIS account management team and act as account managers within their departments:

Kishan Kariawasam

Advancement

Omar Chacon

Financial Affairs

If uncertain which account manager is responsible for a particular need or issue area, please email the general Account Manager inbox with your question.

Technology Support Providers

Technology Support Providers (TSPs) provide the primary technology support for the departments listed below. TSPs are usually responsible for any special technology their departments require and for desktop support. These specific departments do not receive primary technical support from University Information Services. TSPs meet with UIS every other month to share information about technology updates and upgrades.

Department

Name (TSP)

Art, Music, and Theater

Collier Hyams

Biochemistry and Molecular and Cellular Biology  Leslie Arminski

Center for Intercultural Education and Development

Jorge Abeledo

Center for Population Health

Glen Gehman

Financial Affairs

Omar Chacon

Georgetown Public Policy Institute (GPPI)

David Boyer

Health Policy Institute

Virgil O'Campo

Lauinger Library

Aaron Williams

Law Center

Lynn Clemmons

Lombardi Cancer Center

David Retz

MBNA Career Education Center

Matthew Maples

McDonough School of Business

John Carpenter, Trey Harris

Department of Public Safety Mark MacLeod

Qatar - Information Technology

Andre Hajjar

School of Nursing and Health Studies

John Gaginis, Ted Candela
Daniel Cooper, Kyle Harner

Student Financial Services

Jorge Garcia

Student Housing and University Facilities

Wayne Johnson