Engagement Managers and Technology Support Providers
Technology Support
Need technical support? You can request help by visiting the Georgetown University Service Center Web portal. At the portal, you can contact the GU Service Center by phone or email, or by submitting a help request any time of day. You can also search our knowledge base, which has an extensive library of Georgetown service- and technology-related articles with answers to many common problems.
Engagement Managers
The Engagement Manager is the lead trusted advisor for university departments. They develop strong partnerships between UIS and executive stakeholders to deliver value in all aspects of project and operational work. A few examples of how engagement managers might partner with customers include:
- Work collaboratively with designated departments or university divisions to provide IT guidance, recommendations for improvement, and direction related to IT services at Georgetown.
- Assist the department or division in developing an IT roadmap aligned with departmental goals and objectives and prioritizing user experience.
- Communicating UIS initiatives, policies, procedures, and updates on central services to departments
- Helping customers navigate uncertainty in technology issues
The engagement management team will continue to develop and adapt to best fit Georgetown’s needs. The current team and their respective accounts are:
| Name | Account(s) |
|---|---|
| Mark Wiest | Senior Director of Engagement Management |
| Lynn Clemmons | Capitol Campus (Law Center, School of Continuing Studies, McCourt) |
| Alex Householder | McDonough School of Business, School of Foreign Services, and Centers |
| uis-engagementmanagers@georgetown.edu | Provost’s Office, President’s Office |
| Open Position uis-engagementmanagers@georgetown.edu | Georgetown College, Main Campus libraries |
| Bekah Zacharias | Student Affairs, Registrar |
| Chris Gallegos | GUMC, Public Safety (GUPD) |
| Sophie Lockerby | University Services, Facilities |
If uncertain which engagement manager is responsible for a particular need or issue area, please email the general Engagement Manager inbox with your question.
Technology Support Providers
Technology Support Providers (TSPs) provide the primary technology support for the departments listed below. TSPs are usually responsible for any special technology their departments require and for desktop support. These specific departments do not receive primary technical support from University Information Services. TSPs meet with UIS every other month to share information about technology updates and upgrades.
| Department | Name (TSP) |
|---|---|
| Advancement | Kishan Kariawasam |
| Art, Music, and Theater | Toni-Lee Sangastiano |
| Biochemistry and Molecular and Cellular Biology | Leslie Arminski |
| Center for Intercultural Education and Development | Roque Viegas |
| Health Policy Institute | Jonathan Polakoff |
| Lauinger Library | Jason Brock, Michael Singletary |
| Law Center/Capitol Campus | TBD |
| MBNA Career Education Center | Matthew Maples |
| McDonough School of Business | Michael Borbacs, Trey Harris |
| Qatar – Information Technology | Andre Hajjar |
| Student Financial Services | TBD |
Department Technology Representatives
Department Technology Representatives (DTRs), both on the Main Campus and Medical Center, serve as liaisons between UIS and the department the DTR serves. DTRs possess a wealth of knowledge and can access many resources to assist the faculty and staff members in their department. For more information, contact your Engagement Manager.