Account Managers and Technology Support Providers

Technology support

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Need technical support? You can request help by visiting the Service Center Web portal. At the portal, you can contact the Service Center by phone, email, or chat, or by submitting a help request any time of day. You can also search our knowledge base, which has an extensive library of Georgetown service- and technology-related articles with answers to many common problems.

 

Account Managers

The UIS account managers are a single point of contact for University departments and offices to assist in developing and resolving unique or specialized technology issues. A few examples of how account managers might partner with customers include:

  • Escalating problems or service requests that have not been resolved by the help desk or desktop support teams
  • Investigating new technology solutions and engaging vendors for evaluation
  • Establishing hosted services within the UIS data center
  • Communicating UIS initiatives to departments
  • Helping customers navigate uncertainty in technology issues

The account management team will continue to develop and adapt to best fit Georgetown’s needs. The current team and their respective accounts are:

Christopher Davis President’s Office and university executives
Mamadou Diallo Provost’s Office and university executives
Dianne Ferro Georgetown College, Main Campus libraries
Raphael Terranus Medical Center departments (GUMC)
Dave Retz Medical Center departments (BGRO, LCCC)
Mario Valencia School of Continuing Studies
Annette Nicholson School of Foreign Service, McCourt School of Public Policy, Graduate School of Arts and Sciences, McDonough School of Business
Alejandro Perez-Reyes Student Affairs, Student Administration, CSJ
William R. Anderson Manager, account management team
Omar Chacon University Services Departments, Public Safety

The following individuals are closely affiliated with the UIS account management team and act as account managers within their departments:

Kishan Kariawasam Advancement

If uncertain which account manager is responsible for a particular need or issue area, please email the general Account Manager inbox with your question.

Technology Support Providers

Technology Support Providers (TSPs) provide the primary technology support for the departments listed below. TSPs are usually responsible for any special technology their departments require and for desktop support. These specific departments do not receive primary technical support from University Information Services. TSPs meet with UIS every other month to share information about technology updates and upgrades.

Department Name (TSP)
Art, Music, and Theater Roberto Bocci and Scott Hutchison
Biochemistry and Molecular and Cellular Biology Leslie Arminski
Center for Intercultural Education and Development Jorge Abeledo
Center for Population Health Glen Gehman
Financial Affairs Omar Chacon
McCourt School of Public Policy David Boyer
Health Policy Institute Jonathan Polakoff
Lauinger Library Jason Brock,  
Michael Singletary
Law Center Lynn Clemmons
MBNA Career Education Center Matthew Maples
McDonough School of Business Michael Borbacs, Trey Harris
Department of Public Safety Mark MacLeod
Qatar – Information Technology Andre Hajjar
School of Nursing and Health Studies Ted Candela, Daniel Cooper, Kyle Harner
Student Financial Services Jorge Garcia
Student Housing and University Facilities Wayne Johnson