Account Managers and Technology Support Providers

Technology Support

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Need technical support? You can request help by visiting the Georgetown University Service Center Web portal. At the portal, you can contact the GU Service Center by phone or email, or by submitting a help request any time of day. You can also search our knowledge base, which has an extensive library of Georgetown service- and technology-related articles with answers to many common problems.

Account Managers

The UIS account managers are a single point of contact for University departments and offices to assist in developing and resolving unique or specialized technology issues. A few examples of how account managers might partner with customers include:

  • Escalating problems or service requests that have not been resolved by the help desk or desktop support teams
  • Investigating new technology solutions and engaging vendors for evaluation
  • Establishing services that are hosted in the cloud and/or by third parties
  • Communicating UIS initiatives to departments
  • Helping customers navigate uncertainty in technology issues

The account management team will continue to develop and adapt to best fit Georgetown’s needs. The current team and their respective accounts are:

Table 1: Current account managers team and their respective accounts
NameAccount(s)
Christopher DavisPresident’s Office
Marcelo MullerProvost’s Office and university executive support
Dianne FerroGeorgetown College, Main Campus libraries
Raphael TerranusStudent Affairs
Dave RetzMedical Center departments (BGRO, LCCC)
Mario ValenciaSchool of Continuing Studies
Mark WiestSchool of Foreign Service, McCourt School of Public Policy, Graduate School of Arts and Sciences, McDonough School of Business
Wayne JohnsonStudent Housing and University Facilities
Omar ChaconUniversity Services Departments, Public Safety

The following individuals are closely affiliated with the UIS account management team and act as account managers within their departments:

Table 2: Affiliated UIS account management team individuals
NameAccount(s)
Kishan KariawasamAdvancement

If uncertain which account manager is responsible for a particular need or issue area, please email the general Account Manager inbox with your question.

Technology Support Providers

Technology Support Providers (TSPs) provide the primary technology support for the departments listed below. TSPs are usually responsible for any special technology their departments require and for desktop support. These specific departments do not receive primary technical support from University Information Services. TSPs meet with UIS every other month to share information about technology updates and upgrades.

Table 3: Technology support providers and their departments
DepartmentName (TSP)
Art, Music, and TheaterToni-Lee Sangastiano
Biochemistry and Molecular and Cellular BiologyLeslie Arminski
Center for Intercultural Education and DevelopmentRoque Viegas
Health Policy InstituteJonathan Polakoff
Lauinger LibraryJason Brock,
Michael Singletary
Law CenterLynn Clemmons
MBNA Career Education CenterMatthew Maples
McDonough School of BusinessMichael Borbacs, Trey Harris
Qatar – Information TechnologyAndre Hajjar
Student Financial ServicesTBD

Department Technology Representatives

Department Technology Representatives (DTRs), both on the Main Campus and Medical Center, serve as liaisons between UIS and the department the DTR serves. DTRs possess a wealth of knowledge and can access many resources to assist the faculty and staff members in their department. For more information, contact your Account Manager.