Account Managers and Technology Support Providers
Technology Support
Need technical support? You can request help by visiting the Georgetown University Service Center Web portal. At the portal, you can contact the GU Service Center by phone or email, or by submitting a help request any time of day. You can also search our knowledge base, which has an extensive library of Georgetown service- and technology-related articles with answers to many common problems.
Account Managers
The UIS account managers are a single point of contact for University departments and offices to assist in developing and resolving unique or specialized technology issues. A few examples of how account managers might partner with customers include:
- Escalating problems or service requests that have not been resolved by the help desk or desktop support teams
- Investigating new technology solutions and engaging vendors for evaluation
- Establishing services that are hosted in the cloud and/or by third parties
- Communicating UIS initiatives to departments
- Helping customers navigate uncertainty in technology issues
The account management team will continue to develop and adapt to best fit Georgetown’s needs. The current team and their respective accounts are:
| Name | Account(s) |
|---|---|
| Christopher Davis | President’s Office |
| Marcelo Muller | Provost’s Office and university executive support |
| Dianne Ferro | Georgetown College, Main Campus libraries |
| Raphael Terranus | Student Affairs |
| Dave Retz | Medical Center departments (BGRO, LCCC) |
| Mario Valencia | School of Continuing Studies |
| Mark Wiest | School of Foreign Service, McCourt School of Public Policy, Graduate School of Arts and Sciences, McDonough School of Business |
| Wayne Johnson | Student Housing and University Facilities |
| Omar Chacon | University Services Departments, Public Safety |
The following individuals are closely affiliated with the UIS account management team and act as account managers within their departments:
| Name | Account(s) |
|---|---|
| Kishan Kariawasam | Advancement |
If uncertain which account manager is responsible for a particular need or issue area, please email the general Account Manager inbox with your question.
Technology Support Providers
Technology Support Providers (TSPs) provide the primary technology support for the departments listed below. TSPs are usually responsible for any special technology their departments require and for desktop support. These specific departments do not receive primary technical support from University Information Services. TSPs meet with UIS every other month to share information about technology updates and upgrades.
| Department | Name (TSP) |
|---|---|
| Art, Music, and Theater | Toni-Lee Sangastiano |
| Biochemistry and Molecular and Cellular Biology | Leslie Arminski |
| Center for Intercultural Education and Development | Roque Viegas |
| Health Policy Institute | Jonathan Polakoff |
| Lauinger Library | Jason Brock, Michael Singletary |
| Law Center/Capitol Campus | Lynn Clemmons |
| MBNA Career Education Center | Matthew Maples |
| McDonough School of Business | Michael Borbacs, Trey Harris |
| Qatar – Information Technology | Andre Hajjar |
| Student Financial Services | TBD |
Department Technology Representatives
Department Technology Representatives (DTRs), both on the Main Campus and Medical Center, serve as liaisons between UIS and the department the DTR serves. DTRs possess a wealth of knowledge and can access many resources to assist the faculty and staff members in their department. For more information, contact your Account Manager.