Duo Two-Factor Authentication

If you are a supplier requesting assistance with a supplier portal password reset or multifactor authentication, please contact suppliercare@georgetown.edu.

Two-factor authentication is a part of Georgetown University’s NetID sign-in process.

Note:  All students, faculty, staff, and associates are required to enroll in Duo two-factor authentication to be able to sign in to University online applications and services.

After you sign in with your NetID and password, you approve access using your mobile device. If you’re new to Georgetown, you’ll be enrolling in Duo as part of the process of changing your temporary password. (Note: If you replace your mobile device, and if that device was registered with Duo, you’ll need to reactivate Duo on your new phone.)

There are multiple ways to authenticate using Duo—you do not have to use a smart phone!

Step-By-Step Instructions

1. Change your temporary password (if you’re new to Georgetown).
2. Fully log out of your account.
3. Log in to your Georgetown Google Apps account with your NetID and password. Then follow the steps for confirmation/installation.

Duo Authentication Options

If you are using a smartphone:

• Receive a push notification – when you log in to Duo the Duo application installed on your smartphone or tablet, Duo sends you a push notification with which you can approve the authentication.
• Dynamic passcode – the Duo application on your device will provide you with a dynamically generated passcode that you can use if your device does not have an internet connection.
• Text message – Duo will send you a passcode via SMS that you can enter to gain access.

If you are using a feature (flip) phone:

• Text message – Duo will send you a passcode via SMS that you can enter to gain access.

If you are away from your desk or phone:

• You may contact the UIS Service Center and request a custom bypass code.
• You may enter a bypass code comprising the last nine digits of the CARD number printed on the back of your GOCard. (Note:  This method is to be used for GU services [e.g., GMS, Google Apps, Canvas, GU360] that use the standard GU login screen.) 
• You may enter a bypass code that includes your NetID password, a comma, and the last nine digits of the CARD number printed on the back of your GOCard. (Note:  This method is to be used for GU services [e.g., MyAccess, GU Room/Space Reservation System] that do not use the standard GU login screen.)

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