Logging in to GU Web Sites with Duo

If you are a supplier requesting assistance with a supplier portal password reset or multifactor authentication, please contact suppliercare@georgetown.edu.

The following steps are for logging in to your application using the “Duo Push” option, which is recommended by UIS. With Duo Push, Duo sends you a notification (sign-in request) to your mobile device; you just need to approve the request and you’ll be logged in to your application.  

Notes:  

  • Make sure to have your mobile device with you when you log in; you’ll need it to approve the login request that Duo will send to your device. Also, make sure your mobile device is connected to the Internet.
  • Make sure push notifications are turned on for the Duo Mobile app on your device.
  • If you replace your mobile phone and Duo was registered on that phone, you’ll need to reactivate Duo on your new phone.
  1. Go to the GU Web site (e.g., GU Google Apps, Box, GMS) you want to log in to.

    (Note:  If you are logging in to an application that doesn’t use the Georgetown standard login page, click here for instructions on how to log in to a legacy application using Georgetown Duo.) 

  2. At the Georgetown login prompt, enter your NetID and password, and then click Sign in.
  3. You should see the following screen telling you to enter a six-digit verification code on the mobile device you registered in Duo. (Note: Make sure you have your registered mobile device with you to enter the code. The code example shown below has been greyed out for security purposes.)
    Duo screen showing six-digit code you must enter on your mobile device.

    (Note: If you’re presented with a different authentication method, such as Touch ID, you can switch to Duo Push by clicking the Other options link in the above screen, and then selecting Duo Push from the options displayed.)
    Duo screen listing Duo authentication options.
  4. From your mobile device, perform the following:
    1. Swipe on the notification banner to open the Duo Mobile app.
      Duo notification banner on your mobile device.
    2. In the following screen, enter the six-digit verification code and then tap Verify. (NoteThe code has been greyed out for security purposes.)
      Duo screen on your mobile device on which you enter the six-digit verification code.

      If you don’t see the login request, or if the request disappears from your device’s screen before you’ve had a chance to tap or swipe it, perform one the following:
      iPhone users: Swipe down from the top of your screen, and then swipe right on the login request.
      Android users: Swipe down to view the login request. Tap on the notification once you find it.

You’re now logged in to your application.