Adding a Device to Your Duo Account for Account Recovery

IMPORTANT:  It is mandatory to add a secondary device to your Georgetown Duo account. By having more than one device registered, you will still be able to log in to your applications (by switching to that device during the Duo authentication process), even if you forget, damage, or lose the device, such as your mobile phone, you use regularly to authenticate. 

If you are a supplier requesting assistance with a supplier portal password reset or multifactor authentication, please contact suppliercare@georgetown.edu.

Notes:  

  1. Go to any Georgetown Web page (on which the standard Georgetown login prompt appears), such as Georgetown Google Apps, or GU Box, and then enter your NetID and password. The Duo screen will be displayed.
  2. In the Duo screen shown below, click the Other options link.
    Duo screen showing six-digit code you must enter on your mobile device.
  3. In the next screen, click on the arrow next to Manage Devices.
    Select 'Manage Devices' from the list of options.
  4. In the next screen, click on the arrow next to Duo Push.
    Click on the arrow next to 'Duo Push' 

    Another Duo screen displayed with a six-digit verification code.
    Duo screen showing six-digit code you must enter on your mobile device.
  5. Tap or swipe the Duo notification banner on your mobile device.
    Duo notification banner on your mobile device.
  6. On your mobile device, enter the verification code, and then tap Verify.
    Duo screen on your mobile device on which you enter the six-digit verification code.
  7. In the next screen, click Add a device.
    Click 'Add a device'
  8. In the next screen, click the arrow next to Duo Mobile.
    Select 'Duo Mobile' from the list of options.
  9. In the next screen, enter the phone number of the device you’re adding, and then click Add phone number.
    Enter the phone number of the mobile device you're adding to Duo, and then click 'Add phone number'
  10. In the next screen, verify that the phone you entered is correct. If it is, click Yes, it’s correct.
    Verify that the device phone number is correct, and then click 'Yes, it's correct'
  11. Click Next in the next screen. Download the Duo Mobile app to the device you’re adding if you haven’t done this already.
    Click 'Next'
  12. Scan the code in the next screen by opening the Duo Mobile app on the device, clicking the plus sign, and then holding up your device to the code on your computer.
    Scan the code by opening the Duo Mobile app, clicking on the plus sign in the app, and then holding the device up to the code on your computer.
  13. If the scan is successful, you should see the confirmation message shown below. Click Continue.
    Click 'Continue' in the confirmation message
  14. You should see your device listed, as shown in the example below.The mobile device you added is displayed