FAQ (Duo Two-Factor Authentication)

If you are a supplier requesting assistance with a supplier portal password reset or multifactor authentication, please contact suppliercare@georgetown.edu.

What is Georgetown Duo?

Duo is a tool that provides an extra level of security that protects your Georgetown password against hackers. Duo uses a process called “two-factor authentication” to require an additional step at login that ensures your password is protected against theft. 

What are the benefits of using Georgetown Duo?

Georgetown Duo provides secure access to Georgetown computing services such as Georgetown Google Apps, Box, GMS, and Canvas, protecting your password against potential attacks. 

Who is eligible to enroll in Georgetown Duo?

All current Georgetown students, faculty, and staff using a University NetID to access systems and data are required to enroll in Duo. 

I have my mobile device with me but no access to the Internet or phone service – what can I do?

I lost my mobile device or left it at home, what can I do?

  • Contact the Georgetown Service Center by going to help.georgetown. The Service Center can provide you with a one-time code for emergency use. (Note: This code will be valid for 24 hours only.)

I’m a Sponsored University Associate (SUA); can I enroll in Georgetown Duo?

Yes. As a University NetID account holder, you are required to use Duo.

How does the Georgetown Duo security service work?

You will enroll in Georgetown Duo, install and set up Duo on your mobile device, and set up your mobile device to work with Georgetown Duo. If you’re new to Georgetown, you’ll perform these steps as part of changing your temporary password.

When you log in to Georgetown computing services, Duo will send an authentication notification to your mobile device, and you’ll be prompted to approve the notification. Once you approve the notification, you’ll be able to access your account.
IMPORTANT: Make sure you have your mobile device with you whenever and wherever you log in so you can approve the Duo authentication notification. 

How will logging in to GU Web sites work using the Georgetown Duo security service?

After you log in to a Georgetown computing service (e.g., Google Apps, Box, GMS, Canvas), Duo will ask you to choose an additional authentication method (e.g., send a notification to your device, require you to enter a passcode) that will require you to take an action on the mobile device you enrolled in Georgetown Duo. Once you do this, you’ll be logged in.

Am I required to sign up for Georgetown Duo? 

All students, faculty, staff, and associates are required to sign up for Duo in order to access University systems.

How do I use Georgetown Duo?

To use Duo, you’ll first need to enroll in Georgetown Duo. After you enroll, you’ll need to install and set up the Duo Mobile app on your mobile device. 

What versions of iOS and Android does Duo Mobile support?

For details on supported operating systems for Duo Mobile, please refer either to “Which versions of Android does Duo Mobile support?” or “Which versions of iOS does Duo Mobile support?”.

Note: UIS recommends upgrading to the most recent version of iOS or Android for your device to get the latest security patches, features, and improvements.

The device I enrolled in Georgetown Duo was lost/stolen. What do I do? 

Contact the Georgetown University Service Center immediately to report that your device was lost/stolen. Once you get a replacement device, you can add the new device to your Duo account.

Contact the Georgetown Service Center to obtain a one-time code. (Note: This code will be valid only for 24 hours.)

If you’ve previously registered a second (backup) device for Duo, and you have that device with you, you can have Duo send a push to that device when you log in to a GU site.

Note:  With Duo’s two-factor authentication, your Georgetown password should continue to be protected from hackers, so no one should be able to access any GU Web sites you regularly log in to. However, any data on your device (documents, contacts, email addresses) might be accessible; therefore, the data on your device might not be retrievable.

How do I add another device to my Duo account?

Click here for instructions on how to add another device to your Duo account. 

I just got a new replacement phone, how do I set up this phone in Duo?

If you obtained a new device, such as the latest model iPhone, that replaces another device you owned and that you previously registered in your Duo account, and if the replacement device has the same phone number as the older device, then you’ll need to reactivate the new device.

Can I use Georgetown Duo if I’m out of the country?

Yes. You can use Georgetown Duo from anywhere, as long as you can connect to the Internet. If you are in a location where you don’t have Internet access, you can generate a code using the Duo Mobile app on your mobile device.

How can I use Georgetown Duo if I don’t have cellular or Internet service?

You can generate a code using the Duo Mobile app.

I get a “No Internet Connection” error message on my device when I try to log in using Duo.

This message means that your device is not currently connected to the Internet; your device needs to be connected to the Internet to receive notifications. Click here for instructions on how to correct this and log in to your application.

What can I do if I don’t have my device with me to log in to my application?

If you don’t have your device, and you previously added/registered another device to your Georgetown Duo account, you can log in using that other device.

Note:  If you previously registered only the single device, contact the Georgetown University Service Center at help@georgetown.edu.

When I try to log in to my application, I don’t receive any push notification on my device.

If you’re not receiving push notifications, you might not have notifications turned on for the Duo Mobile app on your device.

To turn on Duo notifications for your device, perform the following:

Apple (iOS)

  1. Tap Settings.
  2. In the “Settings” screen, tap Notifications.
  3. Tap on the Duo Mobile listing.
  4. In the “Duo Mobile” screen, move the slider next to Allow Notifications to turn on notifications.

Android

  1. Tap Settings.
  2. In the “Settings” screen, tap on Applications.
  3. In the “Applications” screen, tap on Application Manager. 
  4. In the “Application Manager” screen, locate the Duo Mobile app listing, and then tap on that listing.
  5. In the “Duo Mobile” screen, tap on Notifications.
  6. In the “Application notifications” screen, move the sliders next to Allow notifications and Previews in pop-ups to turn on notifications.