Setting up Georgetown Duo

In the following steps, you will log in to your Georgetown Google Apps account (after having enrolled in Georgetown Duo), install the Duo Mobile app on your device, and set up Duo to recognize your device in order to send it login requests each time you log in to a Georgetown Web site. 

If you are a supplier requesting assistance with a supplier portal password reset or multifactor authentication, please contact suppliercare.georgetown.edu.

Notes:

  • UIS recommends using the Duo Mobile App on a smartphone as the easiest way to use Duo.
  • If you replace your mobile phone and Duo was registered on that phone, you’ll need to reactivate Duo on your new phone.
  • Make sure you first enroll in Georgetown Duo before performing the steps below.
  1. Enroll in Georgetown Duo.
  2. In a browser window, go to the Georgetown Google Apps page.
  3. On the Georgetown Google Apps page, click Log In.
  4. At the prompt, enter your NetID and password, and then click Sign in.
  5. In the next screen, click Next.
    Click 'Next' in Duo welcome screen.
  6. In the next screen, click Next.
    Click 'Next'
  7. In the next screen, click Next.
    Click 'Next'
  8. In the next screen, select Duo Mobile. (Note: We recommend using the Duo Mobile option to log in. Please disregard the recommendation to use Touch ID.)
    Select the 'Duo Mobile' option.
  9. In the next screen, enter the phone number of the device you’re adding to your Duo account, and then click Add phone number.
    Enter the phone number of the mobile device you are adding to Duo.
  10. In the next screen, verify that the phone number is correct, and then click Yes, it’s correct. (Click the link No, change it if you need to correct the number.)
    Click 'Yes, it's correct' if the phone number you entered is correct.
  11. For the next screen, perform the steps below to install the Duo Mobile app on the device you just added.
    Click 'Next'
    1. Go the App Store (iOS) or Google Play (Android). 
    2. Enter “duo mobile” in the search box, and then select duo mobile from the search results.
      Enter 'duo mobile' in the search box
    3. Tap the icon highlighted below to install Duo Mobile.
      Tap the down arrow icon to install the Duo Mobile app
  12. Click Next in the Duo screen when you’ve installed the Duo Mobile app. You should see the following screen with a QR code displayed, as shown below.
    QR code displayed
  13. Tap Open to open the Duo Mobile app.
    Tap 'Open' to open the Duo Mobile app
  14. If you see the following screen displayed in the Duo Mobile app, tap Got it.
    Tap 'Got it' in the Duo Mobile welcome screen.
  15. In the next Duo Mobile screen, tap Allow.
    Tap 'Allow'
  16. In the Duo Mobile app, tap Add.
  17. In the next Duo Mobile screen, tap Use QR Code at the top of the screen.
    Tap 'Use QR code'
  18. In the next Duo Mobile screen, tap OK. Your device’s camera will open.
    Tap 'OK'
  19. Scan the QR code on your computer by holding your device up to the code (as if you were taking a picture of it) so that your device’s camera can scan it. If you’ve successfully scanned the code, you’ll see the following screen. Click Continue.
    Click 'Continue'
  20. In the next Duo Mobile screen, tap Next.
    In the next Duo Mobile screen, tap 'Next'.
  21. In the next Duo Mobile screen, enter a name for your Duo account, tap Save, and then tap done.
    Enter a name for your Duo account, tap 'Save', and then tap 'done'.
  22. In the next Duo Mobile screen, tap Skip.
    Tap 'Skip'.
  23. In the next Duo Mobile screen, tap Turn off.
    Tap 'Turn off'
  24. In the next Duo Mobile screen, tap OK.
    Tap 'OK'
  25. In the next Duo screen on your computer, click Continue.
    Click 'Continue' in the next screen on your computer.
  26. In the next Duo screen on your computer, click Skip for now.
    Click 'Skip for now' in the next Duo screen on your computer.
  27. In the “Setup completed” screen, click Log in with Duo.
    Click 'Log in with Duo' in the next Duo screen on your computer.
    You will receive a Duo notification on your phone.
  28. Tap or swipe the Duo notification, and then tap the check mark to approve the authentication, as shown in the example below.
    Tap the check mark in the Duo Mobile screen to approve the authentication.
  29. In the next screen, you have the option of selecting whether you want to tell Duo to trust this browser.
    Select the option of whether or not to have Duo trust your browser.

You’ve successfully set up Duo on your device so that the Duo Mobile app is linked to your account. 

IMPORTANT:   UIS strongly recommends you add/register more than one device to your Georgetown Duo account. With at least one device registered to Duo, you’ll still be able to log in to your applications even if you forget, damage, or lose the device you use regularly to log in.