Installing the GlobalProtect VPN Client (Windows)

Installing the VPN from the GU Software Self-Service Desktop Client

Notes: 

  • For university-managed computers, this is the preferred method of installing the client.
  • You don’t need administrative rights to install the client via Self-Service.
  1. Open the Self-Service client by clicking on the Windows menu, and then selecting the Georgetown University Software Self-Service listing.
    Click Windows menu and then select 'GlobalProtect' from application listing.
  2. From the Self Service portal, click Install on the GlobalProtect VPN listing.
    In the Self Service portal, click 'Install' on the Global Protect VPN listing.

    You should see in succession the following status messages at the top of your screen:
    'Installing' status message for Global Protect VPN.
    'Downloading' status message for Global Protect VPN.
  3. At the Georgetown login prompt, enter your NetID and password, and then click Sign in.
    Image of Georgetown login prompt. Enter your NetID and password and then click 'Sign in'.
  4. Approve the Duo authentication notification. (Note: Make sure you have on hand the mobile device you registered with Duo so you can approve the Duo authentication notification.)
  5. In the next screen, select one of the options, depending on whether your computer is shared with others.
    Image of the 'Is this your device?' screen, select one of the option on whether or not this is your device (and if it is shared).

    You should see the following pop-up window stating that the VPN is connecting to your computer.
    Image of status message that VPN is connecting to your computer.

    You’ll then see the following confirmation that you’re connected to the VPN:
    Image of confirmation message that you're connected to the VPN.
  6. Locate the VPN icon (globe-shaped icon) by clicking on the up-pointing arrow in your system tray.
    Global Protect VPN icon displayed in Windows system tray.

Installing the VPN from the GU Software Online Store

Note: You must have administrative rights to your Windows computer in order to install the VPN client from the online store. If you don’t have administrative rights, you can install the VPN via the Georgetown Software Self-Service desktop client.

  1. Go to the GU software store for faculty and staff. 
  2. Click on the GU Free Software menu item at the top of the page, and then select Global Protect VPN from the drop-down list. (You might have to scroll down the list to see the VPN listing.)
    Select "Global Protect VPN" listed on drop-down list from "Free Software" menu.
  3. On the VPN page, click on the link Internal Palo Alto GlobalProtect VPN Client Download link.
    Click on the link "Internal Palo Alto GlobalProtect VPN Client Download link".
  4. In the Google Drive window, select the installer file, GlobalProtectWin64.msi, and then click on the file download button.
    Select installer file and then click the Download button.
  5. Click Download anyway in the pop-up window.
    Click "Download anyway" in the message that Google can't scan this file for viruses.
  6. At the Windows Explorer prompt, save the file to your Desktop.
  7. In the welcome window, click Next.
    Click "Next".
  8. In the “Select Installation Folder” window, click Next.
    Click "Next".
  9. In the “Confirm Installation” window, click Next.
    Click "Next" in the "Confirm Installation" window.

    The install will begin.
    Image of window with progress bar showing VPN install has begun.
  10. In the Windows security window, click Yes.
    Click "Yes" in the Windows security window.
  11. After a few moments, you should see the “Installation Complete” window. Click Close.
    Click "Close" in the "Installation Complete" window.
  12. Click the up-pointing arrow in the lower right-hand corner of your screen to view the app icon for GlobalProtect VPN.
    Image of Global Protect VPN icon displayed after clicking on up-pointing arrow in system tray.

You can now connect to the GlobalProtect VPN.