Installing the PaperCut Print Client

University-Managed Computers

Mac

  1. From a Finder window, enter self service in the search text area.
  2. Double-click on the Self Service icon.
    Double-click on 'Self Service' application icon.
  3. In the Self Service window, click Install below the h.print icon that states Install PaperCut Client.
    Click 'Install' below the 'h.print' icon.
  4. In the next window, click Install.
    Click 'Install'.

    After a few moments, you should see the PaperCut Client window.
    PaperCut client window, displayed after the client has been installed.
  5. In the PaperCut Client window, log in to the PaperCut client with your NetID and password, then click Sign in and add printers.
    Enter your NetID and password in the PaperCut Client window, then click 'Sign in and add printers'.

After a few moments, you’ll be logged in and the printers added. You should see GU_Print listed, as shown below.
Screen showing the 'GU_Print' print queue displayed once you install the PaperCut client.

Windows

  1. Click on the WIndows icon on your desktop, and then select Georgetown University Self Service from the application listing.
    Click your Windows icon, and then select 'Georgetown Self Service' from the drop-down menu.
  2. In the GU Self-Service Portal, click on PaperCut Software International to begin the installation process.
    Click the tile named 'PaperCut Software International' to start the installation process.

    You should see the following message:
    'Installing' message displayed in the 'PaperCut Software International' tile.
  3. After a few moments, the client should be installed. (You should see a PaperCut icon in your system tray, as shown below.)
    PaperCut icon shown in Windows system tray.
  4. Click on the PaperCut icon to open the client.
  5. In the PaperCut client window, click the Sign in to install button for either of the print queues shown below. (Both queues will install regardless of which button you select.)
    Click the 'Sign in to install' button of either print queue listed to install both print queues.
  6. In the next window, enter your NetID password, and then click Sign in and install.
    Enter your NetID password, then click 'Sign in and install'.

    As each queue installs successfully, you should see the following confirmation messages:
    Confirmation message in the PaperCut client window that the color print queue was installed successfully.
    Confirmation message in the PaperCut client window that the monochrome print queue was installed successfully.

    After a few moments, you should see Installed displayed next to each print queue.
    The message 'Installed' displayed next to each print queue.

You’ve now successfully installed the PaperCut print client and the print queues. For each document you now go to print, you should see the print queues displayed in your list of printers.

iOS

  1. Open a browser window (you must use Safari), and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then tap Download. 
  3. In the pop-up stating that this site is trying to download a configuration profile, tap Allow. You should see the “Profile Downloaded” confirmation message.
  4. Tap Close.
  5. Tap the Settings icon to open your settings.
  6. In Settings, tap Profile Downloaded.
  7. Tap Install in the next window displaying “PaperCut Mobility Print for iOS”.
  8. Enter your device’s passcode, and then tap Install at the prompt.
  9. Tap Done.

Android

Note: These steps were performed using a Samsung Galaxy S9 with Android 10. You may want to refer to your device’s settings to verify whether these steps are correct for your device.

  1. Open a browser window, and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then tap Install or update. Google Play opens showing the listing for the Mobility Print client app.
  3. Tap Install, and then tap Sign in from the pop-up window.
  4. In the next screen, enter your Georgetown email address and then tap Next.
  5. In the next screen, tap Google Workspace account.
  6. At the Georgetown login prompt, enter your NetID and password, and then tap Sign in.
  7. At the Duo prompt, tap Send Me a Push. (Note: Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you tap Send Me a Push.)  A pop-up window should be displayed showing your device model.
  8. In the pop-up window, tap Install.

In the next pop-up window, tap OK. You should return to Google Play with “Installed” displayed on the screen.

Personally-Owned Computers

Note: Before you install the PaperCut print client on your device, make sure you first create a PaperCut account.

Notes: 

Windows

  1. Open a browser window, and then go to the PaperCut Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then click Download. 
  3. In the pop-up, click Yes.
  4. In the “Select Setup Language” window, make sure English is selected and then click OK.
  5. In the “License Agreement” window, click the option I accept the agreement and then click Next.
  6. In the “Printer selection” window, make sure both printers (h.Print Color and h.Print Monochrome) are selected and then click Next.
  7. In the next window, enter your NetID and password, and then click Next to start the installation. (Note:  Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you click Next—this notification won’t appear on your computer.)
  8. If the installation is successful, you should see a confirmation window. Click Finish.

Mac

  1. Open a browser window, and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then click Download. 
  3. In the pop-up window, select Save File and then click OK. The installer file will be downloaded to your Downloads folder.
  4. Open a Mac Finder window, locate the installer file (the file name [.dmg extension] should start with “pc-mobility-print-printer-setup”, with a number string following it), and then double-click on that file.
  5. In the small Finder window that opens, double-click on the PaperCut Mobility Print Client icon.
  6. In the client install welcome window, click Continue.
  7. In the “Software License Agreement” window, click Continue.
  8. In the next window, click Agree.
  9. In the next window, click Install.
  10. In the next window, click Use Password.
  11. In the next window, enter your Mac computer password, and then click Install Software to start the installation process.
  12. In the installation confirmation window, click Close.
  13. If prompted, click Move to Trash to delete the installer file.

iOS

  1. Open a browser window (you must use Safari), and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then tap Download. 
  3. In the pop-up stating that this site is trying to download a configuration profile, tap Allow. You should see the “Profile Downloaded” confirmation message.
  4. Tap Close.
  5. Tap the Settings icon to open your settings.
  6. In Settings, tap Profile Downloaded.
  7. Tap Install in the next window displaying “PaperCut Mobility Print for iOS”.
  8. Enter your device’s passcode, and then tap Install at the prompt.
  9. Tap Done.

Android

Note: These steps were performed using a Samsung Galaxy S9 with Android 10. You may want to refer to your device’s settings to verify whether these steps are correct for your device.

  1. Open a browser window, and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then tap Install or update. Google Play opens showing the listing for the Mobility Print client app.
  3. Tap Install, and then tap Sign in from the pop-up window.
  4. In the next screen, enter your Georgetown email address and then tap Next.
  5. In the next screen, tap Google Workspace account.
  6. At the Georgetown login prompt, enter your NetID and password, and then tap Sign in.
  7. At the Duo prompt, tap Send Me a Push. (Note: Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you tap Send Me a Push.)  A pop-up window should be displayed showing your device model.
  8. In the pop-up window, tap Install.

In the next pop-up window, tap OK. You should return to Google Play with “Installed” displayed on the screen.