Mobile Phones and Devices
Contact your Business Manager to purchase a mobile phone.
Georgetown contracts with AT&T, T-Mobile, Sprint, and Verizon Wireless to provide mobile phone and mobile data device services for faculty and staff business use. University Business Officers can order online through the carrier’s Web site. Charges are automatically applied each month to the individual department cost center through the Financial Services office. For personal purchases, faculty and staff are eligible for discounts, under personal accounts, from several carriers. Please contact the carrier for details.
(Note: University departments providing mobile devices to employees, as well as employees with University-provided mobile devices, are responsible for following the Employee Mobile Device Tax Compliance Policy (FA129).)
- Get Started/Pricing
- Service Provider Support
- Service Center Support
- Lost or Stolen Devices
- Returning Purchases
- Requesting Changes to Your Service Plan or Equipment
- Employee and Student Discounts
Please note that the following chart reflects institutional pricing. To order services, contact your Business Manager.
Contract Services/Pricing Chart (Basic Bundle)
|Provider||Basic Shared Voice Plan||Text Msg||Data Service||Monthly Bundled|
International Pricing Plans
Note: For institutional pricing plans, contact your UIS Account Manager.
Make sure to turn on your international plan before you leave for international travel. (There is no charge to turn your plan on or off.)
- Verizon offers a standard plan that includes 400 minutes and unlimited data.
- AT&T offers a “Passport Silver” plan that includes a $0.50/minutes calling rate and 300MB of data.
The benefits of using the Georgetown University mobile device program are:
- Take advantage of negotiated service plans and equipment discounts
- No early termination fees
- Device upgrade available after one year
- Automated billing process through the master account (no reimbursement or invoice payment hassles)
- Dedicated business service support through each provider
Get support via the Web or over the phone through a dedicated business class service support team. Confirm you are on the Georgetown University enterprise account.
Note: The contact information below is to be used for service problems only—not for purchasing a device or to change your service plan.
- AT&T Business Customer Care 24/7: 1-800-331-0500
- T-Mobile Corporate Customer Care: 1-800-375-1126
- Verizon Wireless Customer Care 24/7: 1-800-922-0204 or *611
For general questions regarding the Georgetown University mobile device program and to request assistance with a lost or stolen device, configurations for e-mail, calendar, or another application, contact the Service Center at help.georgetown.edu.
For questions about purchasing a mobile device or purchasing a mobile device service plan, send email to firstname.lastname@example.org.
To report a lost or stolen device, first contact the service provider to request a suspension of the service, then follow up with the Service Center.
If you receive a damaged device, you can replace it through the 30-day warranty agreement. Contact the service provider for details.
All service change requests or equipment upgrades must be approved by your department Business Officer and submitted by the departmental authorized purchaser directly to the carrier. If you do not know your department’s Business Officer, you may contact the Service Center to determine the appropriate person.
- 15% for employees (available through GU Employee AT&T Discount Web page)
- 10% for students (available through GU Students AT&T Discount Web page)
- 15% for employees (available through the T-Mobile Discount Program Web page)
- Contact: Jamie Stonsifer (Jamie.Stonesifer@t-mobile.com)
- 18% for Georgetown employees
- 25% on all phone accessories (available through the Verizon Discount Program Web page).