Password Station FAQ

What is Password Station?
Password Station is Georgetown’s self-service password management available to all Georgetown University students, staff, faculty and alumni. When you enroll in Password Station, you select three hint questions, and enter answers that you can use later if you forget your NetID password.

Who can use Password station?
All students, faculty, staff, associates and alumni with active NetIDs can use the Password Station service.

Where do I go to enroll in Password Station?
Go to the Password Station Web page to enroll, to change your password, or to reset your password by answering your hint questions.

What are the steps to enroll in Password Station?

  1. Click on the gold Enrollment tile.
  2. Type your NetID password and click Continue.
  3. Select three hint questions, and then enter answers for the questions. Note that the answers are not case sensitive, but spaces will have to be entered as initially created.
  4. Click Continue.

What is the function of the Semi-Private Question?
The Semi-Private Question, though not its answer, is visible to the Help Desk. In the unusual event that you are unable to answer your three questions, you can call the Help Desk for a password reset. The Help Desk analyst will need your NetID and GUID as well as the answer to the Semi-Private Question.

How do I reset my password using Password Station?
Click on the “Forgot Password” button. Your questions will be presented one at a time. You will not be able to go on to the next question until you answer the question on the screen.

Can I use password station to change a password I already know?
Yes, go to the URL above and click on the green “Change Password” button. In the first box, enter your current password. In the second and third boxes, enter the new passwords. Click the “Continue” button.

What are the requirements for passwords?

  • Be at least eight characters in length
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one punctuation or symbol character ( ! @ # 0 ^ – & * _ + | ~ = ` } [ : ” ; ‘ ? , . / )
  • Not be derived from a dictionary word or simple pattern such as abcdefgh

Why would I want to change a password that I already know?
You should change your password if you feel that it has been compromised.