Proactive Steps You Can Take To Improve Your Zoom Experience

Use a wired ethernet connection (whenever possible)

Connect an ethernet cable into your computer and turn off WiFi. Many connectivity issues in Zoom are caused by poor and unstable WiFi networks. Below is a list of available ethernet cables to purchase (it is better to opt for a longer cable). Also, check out the support page Are you are having internet connectivity issues? for troubleshooting tips, and a list of Internet Service Providers offering free, extended, or enhanced services.

Quit unnecessary applications

Before you start your Zoom meeting, quit any applications on your computer that you will not need during your Zoom meeting. This will free up computer processing capacity.

Join early

Join your meeting a few minutes early to ensure a proper connection and time to troubleshoot issues.

Join with computer audio (dial in by phone, if the audio quality on your computer is poor)

Generally, selecting “Join With Computer Audio” to connect your computer’s microphone and speakers will provide the best audio quality during the meeting. However, there are cases when dialing into a meeting makes more sense. For example, if your internet service is poor, or your computer doesn’t have a built-in microphone, or if you have audio issues after selecting to join with computer audio.

Stop your webcam (if needed)

If you are receiving pop-up messages about a poor internet connection while in a Zoom meeting, consider turning off your video (webcam) to free up bandwidth.