Zoom FAQ


What is Zoom?

Zoom is a web conferencing tool that provides a platform to conduct live online conferences, presentations, lectures, meetings and group chats.

​What can Zoom do?

Allows you to share your audio, video, and screen with people from around the world.

How does Zoom compare to other web conferencing tools?

Zoom combines cloud video conferencing, group messaging, and collaboration tools such as screen sharing, co-annotation, and remote control; It runs across Mac, PC, iOS, Android, Blackberry, and H.323 systems; and is the only video conferencing solution that lets you share your mobile screen and share video with audio.

For what types of meetings can Zoom be used?

You can use Zoom for webinars, classes, training workshops, group collaborations, work meetings.

Is there a cost for using Zoom at Georgetown?

There is no cost to use Zoom at Georgetown for meetings with less than 300 people.

Who can use Zoom at Georgetown?

All current Georgetown faculty, staff, and students can use Zoom to host meetings.  

Can Georgetown students join my meeting?

Yes, participants joining a Zoom meeting do not need accounts.

Can I invite people outside Georgetown join a meeting I set up?

Yes, participants do not need a NetID to join a Zoom meeting. Only the host of the meeting needs to have a Georgetown Zoom account.

How many participants can join a Zoom meeting?

Each Zoom meeting at Georgetown can hold 300 people (including the host).

Can I use Zoom for large meetings (more than 300 people)?

It is possible, there may be costs associated, please contact zoom@georgetown.edu for more details.  

Is Zoom HIPAA compliant?

Yes, Zoom is fully HIPAA-compliant and is secured with AES-128 bit end-to-end encryption. However, this feature is not on by default. Please contact zoom@georgetown.edu for help enabling end-to-end encryption.

Can I access Zoom through Blackboard or Canvas?

Yes!  Click the links for instructions on using Zoom in your Blackboard course or Canvas course

How do I access the official Zoom Support site?

Click the link to access the official Zoom Support Center (new window)

What are the known issues with Zoom?

Click the link to access the official Known Zoom Issues (new window) list.

Best Practices

  • Update the Zoom software (client) when a new version is available. 
  • Connect to the fastest internet connection available.
  • Resolve technical problems by having your participants join a Zoom meeting a few days before the scheduled Zoom session. Participants should be using the same computer and internet connection they plan to use during the scheduled Zoom session. Or meet face-to-face (if possible) and have all participants bring their computers and join a Zoom meeting together.
  • Allow participants to join your scheduled meetings early.
  • When sharing a screen, have your presentation material (e.g., Microsoft PowerPoint document) running and ready before the Zoom meeting or class starts. Avoid launching and logging into programs while screen sharing.
  • When sharing a screen, try to avoid sharing your whole desktop. Share only the specific application (e.g. PowerPoint).
  • Consider changing your Personal Zoom Room Meeting ID to your campus phone number or to a number that you can memorize.
  • Close any email, instant messaging, and any programs Not being used for the presentation.
  • Use a quality headset (headphones with built-in microphone). Speakerphones, cell phones, wireless microphones and a low quality headset can cause audio disruptions.
  • Muting your participants is always a good way to avoid background noise. Participants can always unmute themselves when they are ready to talk.  
  • If you are expecting more than 25 participants, consider using Gallery View to see 25 participants at a time.
  • Send the Zoom meeting invitation to your participants before the meeting starts.

Visit the Zoom blog for more Web conferencing tips and tricks

Getting Started

How do I get Zoom so I can host my own meetings?

Just click here for instructions on how to download and install Zoom

What do I need to use Zoom?

You may need audio/video equipment. You should also review the system requirements for using Zoom.


How do I schedule a meeting?

​Click here for instructions on how to schedule a meeting.

Are there any restrictions to scheduling a meeting?

​Non-recurring meeting IDs will expire 30 days after the meeting is started. You can restart the same meeting ID as many times as you would like within the 30-day period.
Recurring meeting IDs will expire 365 days after the meeting is started on the last occurrence. You can reuse the meeting ID for future occurrences.

Can I join a meeting from a video teleconference room?

Yes. Click here for instructions on how to pair an H323 (video Polycom unit) to an existing Zoom meeting

How do I join a meeting from my PC or Mac?

Click here for instructions on how to join a meeting

Can I join a meeting with my mobile device?

Yes. Click here for instructions on how to join a meeting from your mobile device.  

How can I have someone hold a meeting on my behalf (designate someone else to be meeting host)?

Click here for instructions on how to assign someone to schedule meetings on your behalf. (Note: You can sign in to your Georgetown Zoom profile by going to georgetown.zoom.us.)

Can I share a document during a Zoom session?

Yes. Click here for instructions on how to share your screen during a Zoom session.

Where can I host my Zoom meeting?

You can host your meeting anywhere you have a computer and an Internet connection.

Can I record a Zoom meeting?

Yes. Click here to find out how to record your entire Zoom meeting.  

Can I turn off my video before or during a meeting?

Yes. Click here to find out how to turn your camera on or off during a Zoom meeting