- What is Zoom?
Zoom is a web conferencing tool that provides a platform to conduct live online conferences, presentations, lectures, meetings and group chats.
- What can Zoom do?
Allows you to share your audio, video, and screen with people from around the world.
- How does Zoom compare to other web conferencing tools?
Zoom combines cloud video conferencing, group messaging, and collaboration tools such as screen sharing, co-annotation, and remote control; It runs across Mac, PC, iOS, Android, Blackberry, and H.323 systems; and is the only video conferencing solution that lets you share your mobile screen and share video with audio.
- For what types of meetings can Zoom be used?
You can use Zoom for webinars, classes, training workshops, group collaborations, work meetings.
- Is there a cost for using Zoom at Georgetown?
There is no cost to use Zoom at Georgetown for meetings with less than 300 people.
- Who can use Zoom at Georgetown?
All current Georgetown faculty, staff, and students can use Zoom to host meetings.
- Can Georgetown students join my meeting?
Yes, participants joining a Zoom meeting do not need accounts.
- Can I invite people outside Georgetown join a meeting I set up?
Yes, participants do not need a NetID to join a Zoom meeting. Only the host of the meeting needs to have a Georgetown Zoom account.
- How many participants can join a Zoom meeting?
Each Zoom meeting at Georgetown can hold 300 people (including the host).
- Can I use Zoom for large meetings (more than 300 people)?
It is possible, there may be costs associated, please contact firstname.lastname@example.org for more details.
- Is Zoom HIPAA compliant?
Yes, Zoom is fully HIPAA-compliant and is secured with AES-128 bit end-to-end encryption. However, this feature is not on by default. Please contact email@example.com for help enabling end-to-end encryption.
- Can I access Zoom through Blackboard or Canvas?
- How do I access the official Zoom Support site?
Click the link to access the official Zoom Support Center (new window)
- What are the known issues with Zoom?
Click the link to access the official Known Zoom Issues (new window) list.
- Update the Zoom software (client) when a new version is available.
- Connect to the fastest internet connection available.
- Resolve technical problems by having your participants join a Zoom meeting a few days before the scheduled Zoom session. Participants should be using the same computer and internet connection they plan to use during the scheduled Zoom session. Or meet face-to-face (if possible) and have all participants bring their computers and join a Zoom meeting together.
- Allow participants to join your scheduled meetings early.
- When sharing a screen, have your presentation material (e.g., Microsoft PowerPoint document) running and ready before the Zoom meeting or class starts. Avoid launching and logging into programs while screen sharing.
- When sharing a screen, try to avoid sharing your whole desktop. Share only the specific application (e.g. PowerPoint).
- Consider changing your Personal Zoom Room Meeting ID to your campus phone number or to a number that you can memorize.
- Close any email, instant messaging, and any programs Not being used for the presentation.
- Use a quality headset (headphones with built-in microphone). Speakerphones, cell phones, wireless microphones and a low quality headset can cause audio disruptions.
- Muting your participants is always a good way to avoid background noise. Participants can always unmute themselves when they are ready to talk.
- If you are expecting more than 25 participants, consider using Gallery View to see 25 participants at a time.
- Send the Zoom meeting invitation to your participants before the meeting starts.
Visit the Zoom blog for more Web conferencing tips and tricks.
- How do I get Zoom so I can host my own meetings?
Just click here for instructions on how to download and install Zoom.
- How do I schedule a meeting?
Click here for instructions on how to schedule a meeting.
- Are there any restrictions to scheduling a meeting?
Non-recurring meeting IDs will expire 30 days after the meeting is started. You can restart the same meeting ID as many times as you would like within the 30-day period.
Recurring meeting IDs will expire 365 days after the meeting is started on the last occurrence. You can reuse the meeting ID for future occurrences.
- Can I join a meeting from a video teleconference room?
Yes. Click here for instructions on how to pair an H323 (video Polycom unit) to an existing Zoom meeting.
- How do I join a meeting from my PC or Mac?
Click here for instructions on how to join a meeting.
- Can I join a meeting with my mobile device?
Yes. Click here for instructions on how to join a meeting from your mobile device.
- How can I have someone hold a meeting on my behalf (designate someone else to be meeting host)?
Click here for instructions on how to assign someone to schedule meetings on your behalf. (Note: You can sign in to your Georgetown Zoom profile by going to georgetown.zoom.us.)
- Can I share a document during a Zoom session?
Yes. Click here for instructions on how to share your screen during a Zoom session.
- Where can I host my Zoom meeting?
You can host your meeting anywhere you have a computer and an Internet connection.
- Can I record a Zoom meeting?
Yes. Click here to find out how to record your entire Zoom meeting.
- Can I turn off my video before or during a meeting?
Yes. Click here to find out how to turn your camera on or off during a Zoom meeting.