Panopto: Troubleshooting


Fix Errors Caused by Third-Party Cookies

Note: In most cases, switching to a different web browser will solve the problem.

You may get error messages, a blank screen, or SSO login page when attempting to access or playback Panopto recordings. This is caused by cookie settings in your web browser.

Cookies allow your user authorization and account details (e.g. name, NetID and course role) to pass from one system to another. Typically we see these issues with Panopto videos in Canvas, but it also possible you encounter issues with Panopto playback links outside of Canvas.

If you want to use Panopto with your preferred browser you will need to make a change to your web browser’s settings. Follow the guide on how to add cookie exceptions if you would like to change your preferred web browser’s settings to allow Panopto cookies. We do NOT recommend setting your browser to accept all cookies. However, adding cookie exceptions in your browser will allow the specific cookies in order for Panopto to work.

Alternatives to enabling cookies or adding cookie exceptions:

If you receive the specific error message below and do not want to change your browser settings, follow the displayed instructions to continue using Panopto.

We were unable to sign you in because your browser is not accepting cookies. Click here to open this page in a new tab. You may need to log in again.”

  1. Click to open the page in a new tab.
  2. Next, click on “Sign In” under the Georgetown NetID SSO option.
  3. Then, sign in using your Georgetown NetID and password.

Note: If these steps do not resolve the issue, you will need to add cookie exceptions in your browser, or use a different browser all-together.

How to add cookie exceptions in your browser:

  1. Copy the Panopto cookie URL here: https://georgetown.hosted.panopto.com/
  2. Then click on the name of your browser below for instructions:
  • Edge: Unfortunately, Microsoft hasn’t enabled a whitelist or blacklist option for Edge yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.
  • Safari: Unfortunately, Apple hasn’t enabled a whitelist or blacklist option for Safari yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.

Update the Panopto Desktop Recorder

There are two ways to download and update your version of the Panopto Desktop Recorder:

From Canvas:

  1. For instructors and staff, make sure you’ve already enabled Panopto in your course.
  2. Within your Canvas course, click on Panopto in the course menu.
  3. Open the Georgetown Panopto website by clicking on the gray “arrow” icon in the top right-hand corner.
  4. Once you are in Georgetown Panopto site, click on Download Panopto on the top right-hand corner to download the latest version of the Panopto recorder for Mac/Windows.

From the Panopto website:

  1. Login to Georgetown Panopto website (new window).
  2. Once you are in Georgetown Panopto site, click on Download Panopto on the top right-hand corner to download the latest version of the Panopto recorder for Mac/Windows.

Don’t see what you’re looking for or need help?

Check out the Panopto FAQs or Support and Training page to get help.