Connecting to the GlobalProtect VPN (Mac)

Before You Can Connect

Before you can connect to the GlobalProtect VPN, make sure of the following:

  • If you will be connecting to the GlobalProtect VPN from on campus, you must be connected to the SaxaNet WiFi network.
  • You must be authorized to use the VPN. (Only faculty and staff approved to access the VPN are authorized to use it.)
  • You’ve previously installed the GlobalProtect VPN client.

Connecting to the GlobalProtect VPN

  1. Click on the globe-shaped icon in the menu bar at the top of your Mac screen.
    Click globe-shaped icon in the notifications bar at the top of your screen.
    (Note: If you move your mouse over the icon, you’ll see Not Connected displayed.)
    'Not Connected' text displayed when you move your mouse over globe-shaped icon.
  2. In the pop-up window, click Connect.
    Click 'Connect' in the pop-up window.
    You should see the following message:
    Image of VPN message that it's connecting to your computer.
  3. At the Georgetown login prompt, enter your NetID and password, and then click Sign in. (Note: In the example login screen below, “jh123” is shown as the NetID.)
    Image of Georgetown login prompt. Enter your NetID and password and then click 'Sign in'.
  4. Approve the Duo authentication notification on your mobile device.
  5. If you see the following pop-up window, click Open GlobalProtect.
    Image of message asking if you want to open GlobalProtect VPN. Click 'Open GlobalProtect'.

    You’ll also see the following “Authentication Complete” message page:
    Message browser page that authentication is complete.

    You should then see the following confirmation message that you’re connected to the VPN:
    Image of confirmation message that you're now connected to the GlobalProtect VPN.

    The globe-shaped icon now appears (as shown below) in your menu bar at the top of your screen. (Note: You’ll see the text Connected displayed if you move your mouse over the icon.)
    Image of mouse over globe-shaped icon showing the text 'Connected'.

You’re now connected to the GlobalProtect VPN.