Support, Training and Resources

Google Gemini is Georgetown’s primary enterprise AI tool. If Gemini does not meet your specific project needs, eligible faculty and full-time staff in the pilot group can opt in to claim a ChatGPT license on a first-come, first-served basis.

Have custom requirements or need a different tool? Request an AI Consultation with UIS.

Prompt Engineering & Best Practices

Crafting the right prompt is key to getting accurate, useful and relevant responses.

How to Craft Prompts: A comprehensive guide provided by the Georgetown University Library.
Google Gemini Education Prompt Deck: Designed to help you learn how to use Gemini for education.
Google Gemini Prompt Engineering Training Videos: An overview of the prompt engineering framework, P.A.R.T.S.

Quick Tip: Asking AI to refine your prompt directly in the chat will often improve your final results.

Training, Workshops & Support

Take advantage of university-led training and partner resources to build your AI literacy.

GMS Learning: Mandatory compliance training and supplemental training for the GU community.
CNDLS Training: Access specialized guidance for Gemini, NotebookLM and general digital learning tools designed for teaching and learning. Review the events page for upcoming workshops.
Google AI Essentials: Learn the fundamentals of generative AI.
ChatGPT Documentation & Features: Learn about ChatGPT capabilities, project workspaces, and custom GPT skills on OpenAI’s official support page.
Technical Support: Contact the UIS help desk by emailing help@georgetown.edu, or request an AI consultation to talk through your goals.

Frequently Asked Questions (FAQs)

Who is eligible to access institutional AI licenses?

Full-Time Faculty and Staff: Eligible to request a Google Gemini AI Pro license on a first-come, first-served basis.
Adjunct Faculty and Full-Time Contingent Staff: May request a Google Gemini AI Pro license if there is a business need. UIS will approve requests based on license availability.
Students: May opt in to enable Gemini for Education on their GU Google Workspace. Note: This version has lower prompt limits than Gemini AI Pro.
Part-Time Staff: Currently ineligible, but access will be reevaluated in the future.

Is opting into university-provided AI tools required?

Claiming an AI license is generally optional for students, faculty & staff. Employees should speak to their manager to determine if they will need a license for specific business processes.

How do I access a university AI license?

Eligible staff, faculty and students can claim a Google Gemini License by opting in.

If accessing Gemini on a desktop or laptop:
- Use a compatible web browser such as Chrome, Firefox, Edge or Safari, and
- Ensure you have a stable internet connection.
If accessing Gemini on a mobile device
- Review Google’s direct requirements for Gemini on mobile devices.

Eligible pilot group members can request a ChatGPT license on a first-come, first-served basis.

Can I use my personal AI account for university work?

No. Under Georgetown’s enterprise agreements with approved vendors, strict data privacy and security protections are established for all institutionally provisioned AI tools. Unlike consumer versions of AI tools, Georgetown’s enterprise instances ensure that user chats and data are not used to train or improve the underlying models.

What privacy and security measures are in place?

Google has ensured privacy and security within the standards set by University Information Services (UIS), as part of the university’s enterprise agreement with Google. Unlike consumer versions of AI tools, Georgetown’s enterprise agreements ensure that user chats and data are not used to train or improve the underlying models.

Still have questions?

Visit our Policies and Responsible Use page or contact the UIS help desk.

Policies and Responsible Use

UIS Help Desk

Request an AI Consultation