Panopto: Troubleshooting

Fix Errors Caused by Third-Party Cookies

Note: In most cases, switching to a different web browser will solve the problem.

If you receive error messages, a blank screen, or Georgetown NetID login page when attempting to access or playback Panopto recordings please check your web browser’s cookie settings.

Cookies allow your user authorization and account details (e.g. name, NetID and course role) to pass from one system to another. Typically we see these issues with Panopto videos in Canvas, but it also possible you encounter issues with Panopto playback links outside of Canvas too.

Typically trying a different web browser to access Panopto content will resolve things. However, if you want to resolve cookie related issues with Panopto you will likely need to add cookie exceptions in your browser’s cookie settings. We do NOT recommend setting your browser to accept all cookies. However, adding cookie exceptions in your browser will allow the specific cookies in order for Panopto to work.

Alternatives to enabling cookies or adding cookie exceptions:

If you receive the specific error message below and do not want to change your browser settings, follow the displayed instructions to continue using Panopto.

“We were unable to sign you in because your browser is not accepting cookies. Click here to open this page in a new tab. You may need to log in again.”

  1. Click to open the page in a new tab.
  2. Next, click on “Sign In” under the Georgetown NetID SSO option.
  3. Then, sign in using your Georgetown NetID and password.

Note: If these steps do not resolve the issue, you will need to add cookie exceptions in your browser, or use a different browser all-together.

How to add cookie exceptions in your browser:

  1. Copy the Panopto cookie URL here: https://georgetown.hosted.panopto.com/
  2. Then click on the name of your browser below for instructions:
  • Edge: Unfortunately, Microsoft hasn’t enabled a whitelist or blacklist option for Edge yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.
  • Safari: Unfortunately, Apple hasn’t enabled a whitelist or blacklist option for Safari yet. If you need more granular controls of your cookies, you should choose from one of the better-supported options above.

Update the Panopto Desktop Recorder (Application)

There are several ways to download and update your version of the Panopto Desktop Recorder (Application):

Panopto website:

  1. Login to Georgetown Panopto website (new window).
  2. Click the green ‘Create’ button.
  3. Select the ‘Record in application’ option.
  4. Click the ‘Download Panopto’ button to install the latest version.

Launch the Recorder (Application):

  1. Look for the upgrade prompt: “Panopto Recorder needs to be updated to connect to this server.”
  2. Select the option to ‘Download Now’ when prompted.

Learn more about how to upgrade the recorder application specifically for Windows and Mac.

Within Canvas:

For instructors and staff, make sure you’ve already enabled Panopto in your course.

  1. Within your Canvas course, click on the ‘Panopto’ button in the course menu.
  2. Click the gray “arrow” icon in the top right-hand corner.
  3. This will open the Georgetown Panopto website in a new tab.
  4. Click the green ‘Create’ button.
  5. Select the ‘Record in application’ option.
  6. Click the ‘Download Panopto’ button to install the latest version.

Don’t see what you’re looking for or need help?

Check out the Panopto FAQs or Support and Training page to get help.