Connecting to the GlobalProtect VPN (Mac)

Before You Can Connect

Before you can connect to the GlobalProtect VPN, make sure of the following:

  • If you will be connecting to the GlobalProtect VPN from on campus, you must be connected to the SaxaNet WiFi network.
  • You must be authorized to use the VPN. (Only faculty and staff approved to access the VPN are authorized to use it.)
  • You’ve previously installed the GlobalProtect VPN client.

Connecting to the GlobalProtect VPN

  1. Click on the globe-shaped icon in the menu bar at the top of your Mac screen.
    Click globe-shaped icon in the notifications bar at the top of your screen.
    (Note: If you move your mouse over the icon, you’ll see Not Connected displayed.)
    'Not Connected' text displayed when you move your mouse over globe-shaped icon.
  2. In the pop-up window, click Connect.
    Click 'Connect' in the pop-up window.
    You should see the following message:
    VPN message that it's connecting to your computer.
  3. At the Georgetown login prompt, enter your NetID and password, and then click Sign in. (Note: In the example login screen below, “jh123” is shown as the NetID.)
    Georgetown login prompt. Enter your NetID and password and then click 'Sign in'.

    You should see the following Duo page displaying showing a six-digit verification code. (Note: The code has been greyed out for security purposes.)
    Duo screen showing six-digit code you must enter on your mobile device.
  4. Tap or swipe on the Duo notification banner that appears on your mobile device.
    Duo push notification banner on your mobile device.
  5. From your mobile device, enter the six-digit verification code and then tap Verify.
    Duo screen on your mobile device on which you enter the six-digit verification code.
  6. If you see the following pop-up window, click Open GlobalProtect.
    Message asking if you want to open GlobalProtect VPN. Click 'Open GlobalProtect'.

    You’ll also see the following “Authentication Complete” message page:
    Message browser page that authentication is complete.

    You should then see the following confirmation message that you’re connected to the VPN:
    Confirmation message that you're now connected to the GlobalProtect VPN.

    The globe-shaped icon now appears (as shown below) in your menu bar at the top of your screen. (Note: You’ll see the text Connected displayed if you move your mouse over the icon.)
    Mouse moving over globe-shaped icon showing the text 'Connected'.

You’re now connected to the GlobalProtect VPN.