Mobile Phones and Devices

Contact your Business Manager to purchase a mobile phone. You will also need to complete the Employee Mobile Device Tax Compliance Form

Georgetown contracts with AT&T, T-Mobile, Sprint, and Verizon Wireless to provide mobile phone and mobile data device services for faculty and staff business use. University Business Officers can order online through the carrier's Web site. Charges are automatically applied each month to the individual department cost center through the Financial Services office. For personal purchases, faculty and staff are eligible for discounts, under personal accounts, from several carriers. Please contact the carrier for details. 


Getting Started/Pricing

Please note that the following chart reflects institutional pricing. To order services, contact your Business Manager.

Contract Services/Pricing Chart (Basic Bundle)

Provider

Basic Shared Voice Plan Text Msg Data Service Monthly Bundled
AT&T 400 unlimited unlimited $49.61
T-Mobile unlimited unlimited unlimited w/2GB
hi-speed
$12.75
Verizon 400 unlimited unlimited $49.35

 

International Pricing Plans

Note:  For institutional pricing plans, contact your Business Manager.   

Make sure to turn on your international plan before you leave for international travel. (There is no charge to turn your plan on or off.) 

  • Verizon offers a standard plan that includes 400 minutes and unlimited data. 
  • AT&T offers a "Passport Silver" plan that includes a $0.50/minutes calling rate and 300MB of data. 

 

Benefits

The benefits of using the Georgetown University Mobile Device Program are:

  • Take advantage of negotiated service plans and equipment discounts
  • No early termination fees
  • Device upgrade available after one year
  • Automated billing process through the master account (no reimbursement or invoice payment hassles)
  • Dedicated business service support through each provider

 

Service Provider Support

Get support via the Web or over the phone through a dedicated business class service support team. Confirm you are on the Georgetown University enterprise account.

Note:  The contact information below is to be used for service problems only---not for purchasing a device or to change your service plan.

  • AT&T Business Customer Care 24/7: 1-800-331-0500
  • T-Mobile Corporate Customer Care: 1-800-375-1126
  • Verizon Wireless Customer Care 24/7: 1-800-922-0204 or *611

 

Service Center Support

For general questions regarding the Georgetown University mobile device program and to request assistance with a lost or stolen device, configurations for e-mail, calendar, or another application, contact the Service Center at 202-687-4949.

For questions about purchasing a mobile device or purchasing a mobile device service plan, send email to mobilephones @ georgetown.edu

 

Lost or Stolen Devices

To report a lost or stolen device, first contact the service provider to request a suspension of the service, then follow up with the Service Center.

 

Returning Purchases

If you receive a damaged device, you can replace it through the 30-day warranty agreement. Contact the service provider for details.

 

Requesting Changes to Your Service Plan or Equipment

All service change requests or equipment upgrades must be approved by your department Business Officer and submitted by the departmental authorized purchaser directly to the carrier. If you do not know your department's Business Officer, you may contact the Service Center to determine the appropriate person.

 

Employee and Student Discounts
AT&T
T-Mobile
Verizon
Sprint