Mimecast FAQs

How do I manage messages in my Mimecast Portal?
Why do I receive a SAML error (in Chrome) when I try to login to Mimecast?
Why are some legitimate emails being blocked?
How long is a message held?
What will happen to my GU Mail (Gmail) spam folder?
Has Mimecast been successful?
Why do I keep having to permit the same company or domain repeatedly?
How do I manually block an email address or domain?
If I made a mistake and selected the wrong domain, can I unblock it?
What are these “held messages” I keep getting?
Why am I getting multiple digests in my main georgetown.edu account?
How do I see all the filters I applied?
How will this impact my email?
Are my emails being read by a GU Email Administrator to determine whether they have suspicious content?
Why does my digest notification only show the sender’s email address and not any content?
What if I don’t take action on my digest emails within the 30 calendar days?
If an item is permitted/released, will it be allowed next time?
Can I check to see if I inadvertently blocked a business email?
I don’t like the mail filter – it blocks too many messages I need!
If I ignore a held message indefinitely, will it eventually regard it as outright spam?
I have a message that is clearly spam that made it to my inbox. How did that happen?
How do I filter digests to prevent them from being sent to my inbox?
I received a Suspected Malware Notification advising my email may contain suspected malware.