Are You Having Internet Connectivity Issues?

Distance learning tools may depend on that “Last Mile” of Internet service to your house or remote work site over which the University has no control. In general, you will need upload and download speeds of at least 2 Mbps for services like Zoom and Canvas to work. If you are having internet connectivity issues, you can check your internet connection using this site: https://www.speedtest.net/ 

Unreliable WiFi Signal

Instructors: Use a wired Internet Connection (if available) To Teach Your Classes on Zoom.
Instructors should use a wired internet connection when holding virtual classes via Zoom. Wireless connections can be spotty and may lack the necessary bandwidth to allow for screen sharing, good-quality video (webcam), and uninterrupted audio. If you experience a poor internet connection while using Zoom consider stopping your video (webcam) feed to free up bandwidth. See how you can improve your Zoom meeting experience.

Students: Use wired Internet Connection (if available) To Take All of Your Online Quizzes and Exams
Students should use a wired internet connection during high-stakes online exams. A poor internet connection can cause disruptions in the exam. We DO NOT recommend taking online exams on public or unsecured networks, as these connections are unreliable.

Use Your Phone’s Hotspot

If your computer does not have a reliable internet or WiFi connection then consider using your smartphone to access Canvas and Zoom. Alternatively, try turning on the “personal hotspot” (iPhone | Android) option on your smartphone, and connect your computer to your phone’s data connection. However, we DO NOT recommend students take high-stakes exams or quizzes on a smartphone, nor while your computer is connected to your phone’s hotspot.

U.S. Internet and Wireless Providers Announce Temporary Measures To Make Internet More Affordable and Accessible

Below is a list of Internet Service Providers (ISP) offering free, extended, or enhanced services. Also see “Are There Programs Available to Help Make Internet Service More Affordable?” for a list of free services to low-income families and households with students.

AT&T

  • AT&T will keep public Wi-Fi hotspots open for anyone who needs them.
  • Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data.
  • AT&T will continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program.

Charter Communications

  • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription; and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
  • Charter will open its Wi-Fi hotspots across our footprint for public use.

Comcast/Xfinity

  • 60 Day Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  • Comcast is pausing caps on data plans for 60 days, giving all customers Unlimited data for no additional charge.
  • Comcast will not disconnect a customer’s internet service or assess late fees if users contact Comcast, and inform them that they can’t pay their bills during this period.

Cox

  • Residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages will be automatically upgraded to speeds of 50 Mbps for 60 days.
  • For those tiers, Cox is extending its Cox Complete Care remote desktop support at no charge to residential customers; for assistance with online classroom applications and web conferencing service for 60 days.
  • Essential customers will be upgraded from 30 Mbps to 50 Mbps, originally planned for later in the year, will be deployed now.

Sprint

  • Providing Unlimited data for 60 days to customers with metered data plans (effective 4/19).
  • Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (coming soon).
  • Offering complimentary rates from the U.S. to CDC-defined Level 3 countries to customers with international long-distance plans (effective 4/17).

T-Mobile

  • ALL T-Mobile and Metro by T-Mobile customers on current plans with limited data with data will automatically have unlimited smartphone data for the next 60 days (excluding roaming). No action required.
  • T-Mobile postpaid and Metro customers on smartphone plans with mobile hotspot data can add 10GB of Smartphone Mobile HotSpot each month for the next two (20GB total) – coming soon.
  • T-Mobile postpaid and Metro customers on eligible plans can add 10GB of SMHS each month for the next two months at no extra charge via myTMobile.com/app or .com, MetrobyT-Mobile.com or the myMetro app. T-Mobile Prepaid customers on eligible plans will get it automatically, no action required.
  • T-Mobile for Business customers with eligible plans that do not have access to myT-Mobile.com or the T-Mobile app can add 10GB of SMHS for two months at no extra charge via Customer Care, Account Hub, or their TFB Customer Portal.
  • Currently working with their Lifeline partners to provide customers extra free LTE data up to 5GB per month for each of the next two months.
  • Increasing the data allowance for free to schools and students using our EmpowerED digital learning program to ensure each participant has access to at least 20GB of Hotspot data per month for the next 60 days.

Verizon