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Announcements

Gemini Outage Update

June 10th, 2026

Google have reported that the global Gemini outage has now been resolved. UIS will continue to monitor Gemini and will post any updates here should the situation change. For more information please…

Gemini Outage

June 10th, 2026

Google is currently experiencing a global Gemini outage that is impacting the ability to use the Gemini app or web browser. Gemini still functions within Google Workspace (i.e. within slides, docs…

Canvas Outage Update

May 8th, 2026

Instructure, the vendor providing our Canvas learning management system, has announced that Canvas is once again available for use. After reviewing potential ongoing cybersecurity risks, Georgetown University is restoring access to Canvas.…

Duo Mobile Update Required by March 31, 2026

March 17th, 2026

Update Your Duo Mobile App to Maintain Access to Resources What is changing?Duo is ending support for older app versions to improve security and performance. Starting March 31, 2026, versions…