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Announcements

Printing Update

September 10th, 2026

The partial outage of printers has now been resolved. This was due to a software update made by Papercut. UIS worked with the vendor to rollback the update and testing across our campuses shows…

Printing Issues

September 10th, 2026

Our printing system, Papercut, has a partial outage across all campuses, except GU-Q.  At this time you are unable to use your GOCard to print. However, print jobs can be released by entering your…

Printing Update

August 31st, 2026

Printing across all campuses are currently operating as normal. UIS will continue to monitor printing and provide an update should the situation change. Due to the security incident that PaperCut…

Printing Issues Update

August 29th, 2026

Our vendor PaperCut has applied a fix, which has resolved the printing issues across all campuses. UIS will continue to monitor the printers over the weekend to ensure the printers are fully…