Potomac River with the Georgetown University campus in the background

Keep working wherever you are

Resources for working in an online teaching and learning environment.
Be prepared

Help portal

Find answers to common problems, start a chat with an advisor or submit a ticket.

Learn More

I need help with…

Announcements

Printing Update

September 28th, 2026

The Papercut outage affecting printers has now been resolved. UIS confirmed through campus-wide testing that printing services are fully restored and will continue to monitor the environment to…

Printing Update

September 28th, 2026

The Papercut outage affecting printers has now been resolved. The issue was caused by a recent change in the PaperCut test environment that unintentionally impacted production systems. UIS…

Printing Issue

September 28th, 2026

Our printing system, Papercut, has an outage across all campuses. At this time, you are unable to print. We are working with the vendor to restore service as quickly as possible. If you have any…

Password Management Update

September 15th, 2026

This outage is now resolved. People and the Help Desk are now able to reset/change passwords via the self-service portal. If you have any questions or need assistance, please contact the Help…