Archive: Service Updates
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Global Outage for Microsoft Windows Workstations – UPDATE
Crowd Strike Restore Instructions Boot the system into recovery mode. Click See Advanced Repair Options Click Troubleshoot Click Command prompts Enter the Bitlocker recovery key if a
Category: UIS News & Announcements
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New Verified Duo Push
DUO has recently implemented a “Verified Duo Push” which is a more secure version of DUO.
Category: UIS News & Announcements
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UIS Support Hours, Summer 2024
The UIS walk-up Service Desk and Georgetown Service Center will hold amended hours over the summer, beginning Monday, June 3. The UIS walk-up Service Desk will hold the following amended hours:
Category: UIS News & Announcements
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UIS Support Hours During Spring Break 2024
The UIS walk-up Service Desk will be open from 10am-3:30pm on Monday, March 4th through Thursday, March 7th, and will be closed on Friday, March 8th. The Service Desk will resume normal operating hou
Category: UIS News & Announcements
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Georgetown Box Outage-UPDATE
We are currently experiencing a system-wide outage.
Category: UIS News & Announcements
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UIS Support Hours for Mid-Semester Break 2023
The Georgetown Service Center and UIS walk-up Service Desk will both be closed on Monday, October 9, 2023 in observance of the Mid-Semester Break. The Service Center and Service Desk will resume norm
Category: UIS News & Announcements
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Georgetown Management System (GMS) Service Advisory, Sep. 8 – 9
The Georgetown Management System (GMS) will be unavailable from Friday, September 8, 2023, at 9 p.m. EDT to Saturday, September 9, 2023, at 5 p.m. EDT.
Category: UIS News & Announcements
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UIS Support Hours for Back to School 2023
Starting Monday, August 7, the Georgetown Service Center, and UIS walk-up Service Desk will begin holding normal support operating hours.
Category: UIS News & Announcements
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Phone Service Outage-July 6, 2023 (UPDATE)
UPDATE (7/7/23, 7:45AM): Windstream, the university’s phone service carrier, reports that all repairs have been completed and all service has been restored. If you continue to experience issues w
Category: UIS News & Announcements
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Transition to Zoom Phone
Georgetown is implementing a new VoIP phone system, Zoom Phone, to replace the existing Cisco/Avaya phone system.
Category: UIS News & Announcements