FAQ (Adobe Acrobat Pro)

Overview

  • What is Adobe Acrobat Pro?
    Adobe Acrobat Pro is an application that enables you to create PDF documents and fillable forms, edit PDFs, convert PDF files into Microsoft Office documents, merge PDF documents into one document, and more.
  • What is the Enterprise Term License Agreement (ETLA)?
    The ETLA is an enterprise agreement that enables Georgetown faculty and staff who have an academic or business need for Adobe Acrobat Pro.

About the Adobe Acrobat Pro Enterprise License

  • Who is eligible for the Adobe Acrobat Pro license?
    The Acrobat license is available for all staff and faculty if work and teaching responsibilities require Adobe Acrobat Pro.
  • I’m an affiliate (Sponsored University Associate). Am I eligible to get an Adobe Acrobat Pro license?
    Affiliates are not eligible for an Adobe Acrobat Pro license. However, you can purchase a personal Adobe license. You may also want to find out if your department has a shared device Adobe Acrobat Pro license.

Getting an Adobe Acrobat Pro License

  • How do I get the Adobe Acrobat Pro enterprise license?
    To get an Adobe enterprise license for Adobe Acrobat Pro, please complete the Adobe Acrobat Pro License Request Form. (Note: Licenses are available to faculty and staff only if work and teaching responsibilities require access to Adobe Acrobat Pro.)
  • Can I get a group Adobe Acrobat Pro license for my department? I’m a faculty member/instructor—can I get a group Adobe license for my class?
    Departments might be able to obtain a “shared device” license, in which Adobe Acrobat Pro would be available on a single shared device in the department. To submit a request, contact the Georgetown Service Center by going to help.georgetown.edu. (Note: Licenses are available to faculty and staff only if work and teaching responsibilities require access to Adobe Acrobat Pro.)

Switching from an Existing Adobe License

  • I have a license paid for by my department. How do I switch to the new Adobe Acrobat Pro Enterprise (ETLA) license?
    UIS will migrate your current paid license to the new Adobe enterprise license. However, you will need to transfer any documents you might be storing in Adobe cloud storage from the paid license to the enterprise account.
  • I/my department currently has a shared Adobe license. How can/do we switch to the new Adobe Enterprise (ETLA) license? Do we need to renew our existing license?
    Departments with a department-owned GU-funded Adobe account will be migrated to the Adobe enterprise account (UIS will be in touch with those departments). Please note that, before you are switched to the new account, you’ll need to first transfer any documents saved in Adobe cloud storage to storage in the new account. (You can store the documents on a computer instead if you don’t want to upload them to the new Adobe account.)

Using the Adobe Acrobat Pro License

  • How long does the license last? Do I have to renew the license (e.g., annually)?
    The enterprise Adobe Acrobat Pro Enterprise License Term Agreement (ETLA) lasts for 3 years (the current agreement started July 2022). You don’t need to take any action to renew this license agreement.
  • On how many devices can I install Adobe Acrobat Pro?
    You can install Adobe Acrobat Pro on two devices concurrently. Note: You may also be able to access Web versions of an application; to do this, just log in to your Adobe Acrobat Pro account, click Web at the top of the page, and search for the application you want to access.)
  • Can I share my Adobe Acrobat Pro license with someone else?
    No, you cannot share a license assigned to you. However, Adobe Acrobat Pro is available in many shared/public settings; students can access Adobe Acrobat Pro in labs, libraries and public computing kiosks. Departments that have a “shared device” license can share use of Adobe Acrobat Pro by installing the application on a single device, such as a desktop computer.
  • Do I have to install Adobe Acrobat Pro on my computer?
    Adobe offers both desktop and Web-based versions for Acrobat Pro. You can use the Web-based version of Adobe Acrobat Pro without having to install the application on your computer. To use the Web-based version of Adobe Acrobat Pro, just log in to your Adobe account and click Web.