Technology Support

GU Service Center

You can request technology-related assistance by visiting the GU Service Center web portal. At the portal, you can contact the GU Service Center by email or chat, or by submitting a help request any time of day. You can also search our knowledge base, which has an extensive library of Georgetown service- and technology-related articles with answers to many common problems.

Website: https://help.georgetown.edu

Email: help@georgetown.edu

UIS Service Desk

Provides in-person service for Main Campus and Medical Center students, faculty, and staff. The Service Desk is located in the Leavey Center Bookstore. Click here to view Service Desk operating hours.

Hours:

Monday – Friday, 9:00 am – 4:30 pm*

*Service Desk hours vary during intercession and University holidays. See UIS News & Announcements for any updates to the above hours during these times.

Services Provided:

  • Box
  • Canvas
  • Google Apps
  • GOCard
  • GU Mobile Apps
  • h.Print
  • MyAccess
  • Wireless Access
  • Computer Support*

*We can assist with the diagnosis of hardware issues and troubleshoot software to the best of our ability, and refer you if needed. If you need help repairing your personal computer, check out our support page.

GOCard Office

Main Campus

The GOCard Office on Main Campus is located at the back of the bookstore in the Leavey Center. Click here to view GOCard Office operating hours.

Law Center/Capitol Campus

Click here for information about the Law Center/Capitol Campus GOCard Office.

School of Continuing Studies (SCS)

Email gocardscs@georgetown.edu to request an appointment. (The SCS GOCard Office is appointment only.)

UIS Technology Support Channels

UIS Account Management Team

Account management enhances and augments technology services at Georgetown by proactively engaging and collaborating with departments on their technology goals. The UIS account managers provide advisory, project management, and escalation services for all areas within UIS. Account managers work directly with their constituent departments and advocate for them within UIS.

Technology Support Providers

Technology Support Providers (TSPs) provide the primary technology support for their departments. TSPs are usually responsible for any special technology their departments require and for desktop support. These specific departments do not receive primary technical support from UIS. TSPs meet with UIS every other month to share information about technology updates and upgrades.

Department Technology Representatives

Department Technology Representatives (DTRs), both on the Main Campus and Medical Center, serve as liaisons between UIS and the department the DTR serves. DTRs possess a wealth of knowledge and can access many resources to assist the faculty and staff members in their department.

Other Technology Support Channels

To report problems with the UIS website: contact the GU Service Center.