Security and Privacy for Zoom AI Companion

Zoom AI companion is similar to existing Zoom features where meeting hosts can record a meeting or get a transcript of a meeting. Similar to these features, when a host enables one of these functions, participants are notified by a flashing icon on the screen. As the community pilots and adapts Zoom AI companion if you’re the host of a meeting and want to use Zoom AI Companion, make sure to notify your meeting attendees that you are turning it on. 

As with Zoom recordings and meeting transcripts, please note that your data will be collected if the feature is turned on for a meeting. However, per the University’s contract: Zoom does not use any of your audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.

(You can click here to find out more about how Zoom AI Companion handles your data.)

The University Information Security Office (UISO) prohibits other non-Zoom third-party AI bots such as Otter.ai due to security and privacy concerns and lack of contractual protection of data.  

Below are important security and privacy concerns related to using any AI, including Zoom AI companion: 

• Do not record or store any sensitive Personal Identifiable Information (PII) or Protected Health Information (PHI), such as social security numbers (SSNs), dates of birth, medical records, or personal contact information. This includes PII or PHI related to research participants.
• Consider the nature of your meeting. When deciding whether to utilize the Zoom AI Companion features, bear in mind that any recordings or summaries generated using these tools may be discoverable in the event of any dispute or litigation to which Georgetown University is a party.
  
  In light of this, use caution in deciding whether to use the Zoom AI Companion features (i.e., recording, Smart Recording, or Meeting Summary) in meetings where particularly sensitive, privileged, or confidential data or information may be discussed.
  
  Do not use the Zoom AI Companion features in clinical, telemedicine, or healthcare settings (e.g., during patient encounters), peer review meetings, animal care meetings, or meetings that are entered into public records, except under an institutionally approved procedure for such use.
• Be cognizant of the audience with which meeting summaries and smart recordings are shared.