GlobalProtect VPN FAQ

What is the GlobalProtect VPN?
GlobalProtect VPN is a cloud-based VPN (Virtual Private Network) that enables secure access to university privileged resources.

Who is eligible for GlobalProtect VPN access?
University faculty and staff who are authorized (and approved) to access university privileged resources are eligible to access the GlobalProtect VPN. (Note: You must be approved for VPN access. Contact UIS to request VPN access.)

Are students eligible for VPN access?
Some student employees might be eligible for GlobalProtect VPN.

How do I get access to the GlobalProtect VPN?
To request access to the GlobalProtect VPN, contact the Georgetown Service Center.

How do I install the GlobalProtectVPN client?
Click here for instructions on how to install the GlobalProtect VPN client.

What can I do if I experience network connectivity problems with other applications when I either connect to or disconnect from the GlobalProtect VPN?
Try restarting any application with which you’re experiencing problems. If you’re experiencing any problems from on campus, make sure you’re connected to the SaxaNet wireless network.

Can I get disconnected from the GlobalProtect VPN?
If you shut down (power off) your computer, close your computer for an extended period of time, or if your Internet connection becomes spotty or unreliable, you may get disconnected. If you are disconnected, you can reconnect by logging back in to the GlobalProtect VPN with your NetID and password.

How do I disable access to the GlobalProtect VPN in advance of my separation from the university?
You don’t need to do anything to disable access to the VPN if you’re leaving Georgetown. UIS removes all access privileges after Human Resources closes your employment in the HR system.

Who do I contact if I have questions or feedback on the GlobalProtect VPN?
You can report questions or concerns to the Georgetown Service Center.