Intro to Technology Services-Main Campus

Front of Healy Hall

Hours of operation may vary during holidays and intersessions.

Georgetown University Service Center

The Service Center is UIS’s online technology support help desk. The Service Center is available Monday – Friday, 7AM – 8PM ET. Contact the Service Center by going to help.georgetown.edu.

UIS Service Desk

The Service Desk offers technology assistance (virtual, and limited in-person support) for Main Campus and Medical Center students, faculty, and staff. You must schedule an appointment for in-person support.

In-person assistance is only for those issues that require in-person support.

Hours*:

  • Monday – Friday: 9:00 am – 4:00 pm
  • Saturday: CLOSED
  • Sunday: CLOSED

*Service Desk hours vary during intercession and University holidays. See UIS News & Announcements for any updates to the above hours during these times.

GOCard Office

See https://gocard.georgetown.edu/hours-locations/ for hours. Please note that you must schedule an appointment.

Gelardin New Media Center Service Desk, Lauinger Library, 1st Floor

The Library is currently closed. Current services include access to online materials; reference, class or research consultations; and assistance with securing expanded online access to curriculum-based and/or research materials.

For more information, see the Georgetown Libraries COVID-19 Updates and Resources page and the Library’s COVID-19 FAQ.

Reference and Circulation Desks, Lauinger Library

The Reference and Circulation Desk is currently closed, but staff are available via chat. See https://www.library.georgetown.edu/hours/circ for current hours.

Classroom Educational Technology Services (CETS) Service Desk, ICC 121

See http://cets.georgetown.edu/about.cfm for hours of operation and phone numbers to call for assistance.

Acceptable Use Policy

The Georgetown Computer Systems Acceptable Use Policy outlines appropriate use of Georgetown information technology resources. Upon enrollment, you are bound by the Acceptable Use Policy, and are responsible for reading the policy and adhering to it.

The Computer Systems Acceptable Use Policy outlines:

  • Your responsibilities regarding the use of information technology resources, including the network, computer accounts, hardware, applications, and system files.
  • Your obligation to maintain the security and functionality of your computer.
  • Your commitment to responsibly and legally use resources
  • Standards of publishing and distributing information.
  • Implementation and enforcement of the policy.

You can find the Computer Systems Acceptable Use Policy online at https://security.georgetown.edu/it-policies-procedures/computer-systems-aup.

Unauthorized Sharing of Copyrighted Material

The Higher Education Opportunity Act (HEOA) of 2008 requires all colleges and universities to enforce compliance regarding unauthorized file sharing on campus networks. Unauthorized file sharing is a violation of both the 1998 Digital Millennium Copyright Act (DMCA) and the University Computer Systems Acceptable Use Policy with which all students are obligated to comply.

In today’s interconnected world, you must take appropriate precautions to keep your information, data, and the Georgetown network safe. You are responsible for keeping your computer and data secure, maintaining security best practices, adhering to university computing policies when on the Georgetown network, and responsibly using online resources such as email and Canvas.

Keep Your Devices Safe and Secure

Make sure your computer is safe and secure at all times.

Stay Up to Date

  • Be sure your devices and applications are always up to date with the latest security patches and updates. Turn on auto updates for your operating system and other applications, such as Microsoft Word.
  • Pay attention to UIS security alerts. See “News & Announcements” on the University Information Security Office (UISO) Web site for up-to-date alerts.
  • Install an antivirus program and run regular scans. You can install Symantec Endpoint Protection for free from the UIS Software Web Store at https://georgetown.onthehub.com/.

Protect Your Device

Password and Account Protection

  • Protect your NetID and password—your NetID and password are the keys to your student identity, including all of your demographic data, your grades, your email, and any connected files.
  • Create a strong password for your NetID and all your accounts, and change them regularly.
  • Never share your NetID password with anyone.
  • Do not use your NetID password on other accounts.
  • Enroll in Duo, Georgetown’s two-factor authentication service (required for all students).
  • Disable automatic logins
  • Log out of all accounts, especially when using a public computer
  • Set a screen lock on your device to activate after one minute of idle time.
  • Use caution in allowing apps access to your email account. Phishing
  • Use caution when browsing the Internet.
  • Know the signs of phishing and other scams, and avoid clicking on links and email attachments.

Social Media

  • Protect your social media account credentials.
  • Limit the personal information you share on social media
  • THINK before you post—is it True? Helpful? Inspiring? Necessary? Kind? Posts are permanent and never disappear from the Internet. Make sure your social media presence reflects the best of you.
  • Do not post photos of you or others engaging in questionable or illegal activity.
  • Check and update your privacy settings regularly.
  • Disable location settings so you don’t update followers with your exact location when you post.

Reporting a Security Incident

Georgetown University’s Cyber Incident Response Team (CIRT) is responsible for detecting and responding to security threats against Georgetown’s network, its systems, and you. The CIRT monitors for threats against our network and devices including phishing, emails, compromised accounts, computer malware, system vulnerabilities and network forensics.

Email CIRT@georgetown.edu for all suspected incidents including:

  • Phishing emails
  • Fraudulent login attempts
  • Suspected vulnerabilities
  • Network compromises

For complaints about physical security, call DPS at (202) 687-4343 or the DC Police Department at (202) 727-1000. Check out the UISO Web site, https://security.georgetown.edu, for security alerts and announcements, guidelines and policies, and recommendations for protecting your data.

Your Georgetown One Card (GOCard) is the official identification card of Georgetown University, and much more! It’s the way to pay for your purchases on and off campus, do laundry, and pay for your textbooks. Your GOCard can be used as the following:

  • Official identification card
  • Access card
  • Debit card (on and off campus)
  • Dining card
  • Flex dollars (on campus dining)
  • Departmental account card
  • Laundry card
  • Printing and copying card
  • Parking card

Getting Your GOCard

Main Campus students will receive the mobile ID to use on their iPhone, Apple Watch, or Android device. All other cardholders can pick up their physical GOCard upon arrival at their primary campus. Please find more information at https://gocard.georgetown.edu/your-mobile-credential/ (new window).

Med students will pick up their GOCard upon arriving on campus.
To get started, please visit https://gocard.georgetown.edu/first-gocard/ (new window).

Your GOCard Debit Account

The GOCard works a lot like a bank debit card. The funds can be used for purchases at many locations on and off campus. This debit feature is perhaps the most popular, due to its convenient easy usage.

You can use your GOCard to pay for the following:

  • Textbooks at the campus bookstore
  • Snacks and drinks from vending machines
  • Copying and printing in libraries and computer labs
  • Laundry in residence halls
  • Purchases at on-campus stores
  • Purchases at nearby stores and restaurants.

See a complete list at http://GOCard.georgetown.edu/where/.

Deposit Options

You can make deposits online before you arrive on campus. Deposit funds online with a MasterCard or Visa card at https://onlinecardoffice.georgetown.edu.  

You may transfer up to $1500 of your Student Account Refund to your GOCard Debit Dollars Account. No waiting for a refund in the mail or for funds to be available from your bank. You can request a student account transfer to your GOCard by emailing GOCardb2b@ georgetown.edu. For more information, please visit https://gocard.georgetown.edu/information/deposit-options/#

If Your GOCard is Lost or Stolen 

If your GOCard is lost or stolen, immediately suspend it at https://onlinecardoffice.georgetown.edu/

Getting Help with Your GOCard 

You will use your NetID to log in to most of Georgetown University’s computer lab computers and online services. You will continue to use your NetID to access university systems and services, such as unofficial transcripts in MyAccess, even after graduation. 

Your NetID is automatically eligible for the majority of online services. You may need to apply for certain additional services, even though you already have a NetID. 

Getting Your NetID 

Information on NetIDs and temporary NetID passwords are sent to your personal e-mail address or included in your registration packet. When on campus, you can also look up your NetID in the Georgetown University online directory at http://contact.georgetown.edu. You can also contact the Service Center at 202-687-4949 for assistance. 

Setting a Permanent NetID Password 

New students must create a permanent NetID password to replace the one in their letters. Use the password management tool to change your password. To set a permanent password: 

1. Think of a strong permanent password.  

A Strong Password … 

  • Is at least eight characters in length. 
  • Contains at least one uppercase or lowercase letter. 
  • Contains at least one number. 
  • Contains at least one punctuation mark or symbol (!@#$%^&*()_+|~-=\‘{}[]:”;’<>?,./). 
  • Is not derived from a dictionary word or simple pattern such as abcdefgh.

2. Go to https://password.georgetown.edu (GU’s online password management system) to select three hint questions and enter answers, and then change the password. These hint questions and answers will allow you to reset your password if you forget it during the semester. 

Protecting Your NetID Password 

Telling someone your NetID password gives them access to your grades, e-mail, schedule, and more. You may be held accountable if your password is misused. Never share your NetID password and always log off all public workstations. Change your password immediately if you think someone has obtained it. Follow the instructions in “Setting a Permanent NetID Password.” 

Don’t use your NetID password as your password for other sites. It’s generally a good idea to use different passwords for different sites to ensure that a compromise of one system would not affect another one. 

You are also required to enroll in Duo, Georgetown’s two-factor authentication service that provides an extra level of security for your Georgetown password and data. For more information about Duo and how to enroll, visit https://uis.georgetown.edu/security/duo/

If You Forget Your NetID or Password 

You can look up your NetID in the Georgetown University online directory at http://contact.georgetown.edu/

If you forget your NetID password, you can reset your password online by enrolling in the online password management system, Password Station, at https://password.georgetown.edu.

We recommend you change your password right away rather than memorizing the default one. 

Getting Help with Your NetID 

To get help with your NetID, contact the GU Service Center by going to help.georgetown.edu.

You can connect your computer or mobile device to the Internet through WiFi connections. Instructions and assistance are available free of charge from the GU Service Center, UIS walk-up Service Desk, and on the Web.

Georgetown WiFi Services includes the following secure and unsecure networks:

  • SaxaNet (secure; log in with your NetID and password). You must set a strong password to log in.
  • GURegistered (secure; for gaming devices, printers, smart TVs—log in with your NetID and password). Register your device by going to https://mywifi.georgetown.edu.
  • GuestNet (not secure; access for visitors and others without a NetID)
  • Eduroam (for visitors from higher education or research institutions that are part of the Eduroam network)

You connect to SaxaNet by logging in with your NetID and password.

To connect to SaxaNet, you will need a wireless-enabled device. Additional information about Georgetown Wireless Services is available at https://uis.georgetown.edu/internet/wifi.

Wireless Router Ban

Wireless is available in all the residence halls. Wireless routers, access points, backup devices, wireless printers, and similar devices are prohibited on campus—don’t connect them to your jack. UIS regularly turns off service for jacks with these devices. Details are available at https://security.georgetown.edu/it-policies-procedures/aup-procedures#.

All Georgetown University students receive Georgetown Google Apps accounts upon enrollment. Most instructors use email to communicate with their students, and official university messages and announcements are sent via email. You can also use your Georgetown Google Mail (Gmail) account to keep in touch with family and friends.

New students should set a permanent NetID password before they access Georgetown Google Apps.

For file storage options, we recommend Google Drive and Georgetown Box (box.georgetown.edu). If you have any questions, contact the GU Service Center by going to help.georgetown.edu.

Your GU Google Apps User Name and Password

Your University NetID functions as your Google Apps user name. In other words, your Georgetown e-mail address will be NetID@georgetown.edu. Your NetID password functions as your password. For more information on how to log in and use your Georgetown Google Apps account, visit https://uis.georgetown.edu/google-apps.

UIS assists the university community with finding optimal and cost-effective computer hardware, software, and peripherals.

Getting Hardware

You can buy computers and other hardware directly from those manufacturers at academic discount prices.

• Visit https://order.staplestechnologysolutions.com/georgetownstudents for current computer promotions.

• Visit https://uis.georgetown.edu/ordering/mobile-phones-devices for mobile device discounts and links to vendor discount program Web sites.

UIS strongly recommends buying a warranty (that covers accidents, if available) with your new computer. You can get warranty details from your retailer or manufacturer.

Getting Software

You can download free antivirus software and find information about academic discount pricing for software such as Microsoft Office by visiting the Georgetown University Software Web Store at https://georgetown.onthehub.com (log in with your NetID and NetID password). For additional options for getting software, visit https://uis.georgetown.edu/ordering/software/#.

MyAccess is a Web application you can use to access your student records any time you need them.

Some MyAccess Services

  • Register for classes
  • View your schedule
  • View your grades
  • View an unofficial transcript
  • View or change records of your permanent, local, grading, billing, next of kin, and alternate next of kin addresses
  • View or pay your tuition and student account, or authorize a third party to do so
  • Set up a tuition payment plan

Using MyAccess

  1. Go to http://myaccess.georgetown.edu/ and click MyAccess.
  2. Log in with your NetID and NetID password.

(Important: Make sure you have your mobile device with you, and turn on notifications before you log in, so that you can approve the Duo authentication.)

Students living in campus housing can obtain cable television service with the same features and options offered at home. This service is provided by RCN, and offers basic digital cable television services, as well as enhanced services such as HD, DDR, On Demand, and Premium channels. The RCN support number is (877) 532-HOYA (4692).

Subscribing to Cable Television

Subscribe to cable television at http://rcn.com/georgetown/. Only one person in a room or apartment needs to subscribe. This person will be the account holder. The account holder is responsible for all charges and billing to the account.

Activating Cable Television

Once the order is received, RCN will activate service for one outlet per room. In apartments, service will be turned on for the living room outlet. If you or your roommate already subscribe to cable service for your apartment, you can also activate other jacks by contacting RCN for instructions.

Moving Service to a New Residence

If you move to a different room or apartment during the semester, you may request RCN move your service to your new room. It is your responsibility to notify RCN of your new address, as well as the date you want the service moved. Service will not be moved automatically.

Cancelling Cable Television

RCN provides service on a month-to-month basis. You can request RCN cancel your service at any time during the year, but you are responsible for returning the box; RCN will continue to bill until the box is returned. At the end of the year, you are responsible for requesting cancellation and returning the box. Service will not be cancelled automatically.

Billing

RCN will bill the account holder monthly. The account holder is responsible for all charges on the account

Several computer labs operate on the university campus. Resources include academic software, commonly used applications, and printers.

Physical access to these labs is by GOCard. You log into the lab computers with your NetID and password.

Library and Computer Lab Locations

  • ICC Student Computer Lab: ICC 218
  • Blommer Science Library
  • Lauinger Library

All residence halls have print stations available. Consult with your RA for locations.

Printing Costs

You can print to a public printer from your computer.

Printing costs 2.9¢ per side monochrome and 6.6¢ for color. Please note that rates are adjusted each year and may differ from those listed here. Lauinger, ICC, Sellinger Lounge (Leavey Center), and Blommer Science Library (Reiss) print stations are multi-function (printing, copying, and scanning); color copying is also available on these devices.

Computer and Printing Kiosks

  • ICC, 1st and 2nd floor corridors
  • Leavey Center, Sellinger Lounge

Pay with your GOCard debit account at the GOCard reader attached to each printer. Details are available at https://uis.georgetown.edu/printing/student-printing.

With our mobile print service, you can also print from your iOS or Android device, and will be able to find through GPS the closest printers near you. You can find out more at https://uis.georgetown.edu/printing/student-printing.

The Gelardin New Media Center is Georgetown University’s main resource for turning ideas and research into innovative multimedia projects. Learn to use cutting edge tools and develop creative skills to communicate ideas more effectively, making you a better student and more marketable to potential employers.

Equipment

Vast and varied offering of equipment from dSLR cameras to the new GoPro HD Hero 3, and everything in between, all available for 72-hour checkout. Don’t know the difference between a dSLR and an XA10? That doesn’t matter! We can teach you how to use all of the equipment.

Spaces

Shoot a video in our production studio, and then touch up your masterpiece in an editing suite. Not only do we have the largest computer lab on campus, the Picchi Multimedia Room has iMacs for scanning and design work, and the CoLab has large monitors and high-end workstations for group projects. All are available nearly 24/7.

Instruction

Learn tools like Photoshop, Final Cut, Data Visualization, Social Media Marketing and Presentation Design by attending a workshop, signing up for a one-on-one consultation with one of our multimedia gurus, or accessing thousands of training videos anytime, anywhere on https://library.georgetown.edu/linkedinlearning.

Production Services

For a small fee, we produce photographic, digitization, and graphics services for instructional needs and research projects.To learn more, reserve spaces and equipment, or sign up for instruction, visit https://www.library.georgetown.edu/gelardin or find us on the 1st floor of Lauinger Library.

The Georgetown University Library provides a variety of electronic research tools:

The Library Media Collection

Search the Library’s media collection through our Media Finder or browse lists of DVDs, CDs, and new titles at http://www.library.georgetown.edu/media-collection. DVDs are also browseable on the second floor of Lauinger Library. In addition to the 20,000 films in the Library’s collection, we also license several thousand streaming videos that you can access anywhere, 24/7. For more information, see https://guides.library.georgetown.edu/c.php?g=75468&p=487988.

Georgetown students can also borrow media from the other schools in the Washington Research Libraries Consortium (WRLC) for 5 days at a time. Search the WRLC catalog (http://catalog.wrlc.org/search/index.php) to find titles available from the WRLC schools: American University, Catholic University, George Mason University, George Washington University, Gallaudet University, Howard University, Marymount University, and the University of DC.

Accessing Electronic Resources

You can access electronic resources from:

Getting Help

Click on “Ask Us” at the top of any Library Web page for online, in-person, or phone help (http://library.georgetown.edu/ask-us). Help resources include online assistance, research consultation appointments, multimedia consultations, instruction sessions, and librarian subject specialists.

  • Telephone: (202) 687-7607 (Lauinger); (202) 687-7410 (Gelardin)
  • Walk-in: Reference and Information Desk, 3rd floor of Lauinger Library

Canvas is a Web-based course management system currently used at Georgetown University. However, not every course you take will require you to use this course management system; it may be optional in some classes. Your instructor will tell you if you need to use Canvas as part of your coursework.

You can log in to Canvas to identify your course sites. Make sure to log in to view the courses you’re enrolled in for the current term. To log in to Canvas, go to https://canvas.georgetown.edu.

Notes:

  • Not all instructors will use Canvas, so you might not be able to access all of your courses in Canvas. If you are unsure, please contact your instructor directly and inquire about which platform they will be using for their course. You can look for your instructor’s contact information in the Georgetown University online directory at http://contact.georgetown.edu.
  • Canvas may take up to 24 hours to display your course enrollments after registering.
  • Your instructor will need to “Publish” a course site in Canvas for you to see it. To make sure you’re enrolled in a course, please check https://myaccess.georgetown.edu. If you are not enrolled in a course through the Registrar’s system, then the course will not be displayed in Canvas.

Accessing Canvas

You can access Canvas from any computer connected to the Internet.

  1. Open your Web browser (Chrome, Safari, Firefox).
  2. Go to the Canvas login page at https://canvas.georgetown.edu.
  3. Log in with your NetID and NetID password. (Note: Make sure to have your mobile device on hand so you can accept the Duo notification.)

Getting Help with Canvas

This page provides phone, live chat, visual documentation support, and information on other sources of Canvas help available at Georgetown: https://canvas.georgetown.edu/getting-help

Free technology training classes are conducted by UIS, CNDLS, and the Gelardin New Media Center. To see the latest class offerings, visit https://uis.georgetown.edu/training. For the latest workshops given by Gelardin New Media center, visit https://www.library.georgetown.edu/gelardin/instruction/all.

The Library provides all Georgetown faculty, students, and staff unlimited access to LinkedIn Learning, a collection of high-quality video tutorials where you can learn the latest software tools and professional skills with over 16,000 courses on business, creative, and technology topics.