Password Station FAQs

What is Password Station?
Password Station is a self-service password management tool now being offered to all Georgetown University students, staff, faculty and alumni.Each NetID holder selects three hint questions and enters answers which can be used in the future if the NetID password is forgotten.

Who can use Password station?
All Students, Faculty, Staff, Associates and Alumni with active NetIDs can use the service.

Where do I go to enroll in Password Station?
You can go to to enroll, to change your password or to reset your password by answering your hint questions.

What are the steps to enroll in Password Station?
Click on the gold "Enrollment" tile.
Type your NetID password and click "Continue"
Select three questions and enter the answers.
Note that the answers are not case sensitive, but spaces will have to be entered as initially created.
Click "Continue"

What is the function of the Semi-Private Question?
The Semi-Private Question, though not its answer, is visible to the Help Desk. In the unusual event that you are unable to answer your three questions, you can call the Help Desk for a password reset. The Help Desk analyst will need your NetID and GUID as well as the answer to the Semi-Private Question.

How do I reset my password using Password Station?
Click on the "Forgot Password" button. Your questions will be presented one at a time. You will not be able to go on to the next question until you answer the question on the screen.

Can I use password station to change a password I already know?
Yes, go to the URL above and click on the green "Change Password" button. In the first box, enter your current password. In the second and third boxes, enter the new passwords. Click the "Continue" button.

What are the requirements for passwords?

  • Be at least eight characters in length
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one punctuation or symbol character ( ! @ # 0 ^ - & * _ + | ~ = ` } [ : " ; ' ? , . / )
  • Not be derived from a dictionary word or simple pattern such as abcdefgh

Why would I want to change a password that I already know?
We encourage you to change your password if you feel that it has been has been compromised--by sharing it with any other person.