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SERVICE INTERRUPTION UPDATE: Drupal security update complete

Hello!

The security update is now complete. You may now resume making edits on your website. Thank you for your patience!

Best,

The Web Services team

SERVICE INTERRUPTION: Drupal security update

Hello!

You’re receiving this email because Web Services will be performing an important security update on your website in about 15 minutes. Although we don’t anticipate any service interruptions, we recommend you refrain from making edits on your site starting now until we give you the all-clear.

Any questions? Email webservices@georgetown.edu.

Best,

The Web Services team

SERVICE INTERRUPTION UPDATE: Drupal security update complete

Hello!

The security update on the staging server is now complete. You may now resume making edits on your staging site. You will be receiving an update concerning your production website shortly. Thank you for your patience!

Best,

The Web Services team

SERVICE INTERRUPTION: Drupal security update

Hello!

You’re receiving this email because you currently have a Drupal staging site and Web Services will be performing an important security update on your staging site in about 15 minutes. Although we don’t anticipate any service interruptions, we recommend you refrain from making edits on your staging site starting now until we give you the all-clear.

You’ll be receiving a second email from us in a few hours about your live website; we recommend refraining from working on your staging and your live websites until we give the all-clear for both.

Any questions? Email webservices@georgetown.edu.

Best,

The Web Services team

The Cache: Updates from Web Services (March 2018)

March 2018

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: The info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later. 

This newsletter aims to be your web-editing cache. Only the information you need to know, easy access. No deep-dive (or dictionary) required.

Drupal security update TOMORROW

Our friends at Acquia, our Drupal hosting provider, have gotten in touch to inform us of an important security update. Web Services will be performing the update starting on Wednesday, March 28 at 10 am and closing around 7 pm. There won’t be an impact to your live site at all, but there’s a very, very small chance of site slowness during the update. It’s highly unlikely that you will experience any issues with editing, but just in case, we recommend that you do not edit your site during the update. Like how it doesn’t rain if you have an umbrella.

We’ll be in touch with updates tomorrow afternoon, and again after the update is complete to confirm that you can resume working on your website. Please monitor your inbox to ensure you have the most accurate, up-to-date information.

Please call the help desk at (202) 687-4949 if you experience any performance issues with your GUDrupal site during that time.

Accessibility with Alayna IRL

The Accessibility with Alayna column is on the road! Alayna is leading a brand-new Web Services training course, Web Accessibility for Content Editors. In the course, you’ll learn the what, why, and how of web accessibility; see a screen reader demo; and learn how to fix and prevent common errors. Participants will be given access to Siteimprove, the university's accessibility monitoring tool, so you can be an accessibility wizard.

Web Accessibility for Content Editors will be offered once a month, in person and via Zoom. New classes will be added soon: Please check our training page in the next couple weeks for April and May classes. The accessibility course will also be added to Canvas over the next few months, so you’ll be able to take it whenever you’d like. Stay tuned!

Update on our WordPress project

We promised you a sneak peek at some of the upcoming WordPress ch-ch-ch-changes, and here’s the first! One of our biggest goals is to make sites that have an “easier editing experience,” starting from the ground up: the site footer.

In our current Drupal system, if your department or unit wants to make an edit to the contact information in the site’s footer—change the phone number, for example—you would have to email your friends at Web Services, and we would log in to your site and edit the footer’s HTML to add your changes.

In WordPress, the main department contact for the site (that might be you!) will have the ability to change the contact information in the site footer. The best part: You won’t even have to edit the HTML. It can all be done by typing the information in fields, just like when you enter your shipping details on a website that’s offering that sweet 40-percent-off sale.

Less time spent in your inbox, more time making the edits you want to make.

Have questions about WordPress? Visit our WordPress page for FAQ.

Step inside our “office”

Web Services holds office hours every month, usually on the second Tuesday of each month. Come in if you have questions or concerns, or if you just want to hang out and work in companionship.

Next Office Hours: Tuesday, April 10, 3 to 5 pm, Car Barn 101. Many thanks to Rick Pike in the Graduate School who has generously let us use their conference room for our office hours!

How did you get this number?

You’re receiving this email because you are listed as a primary or secondary contact for your website. If you believe you’re receiving this message in error, or would like to be removed from these updates, please reply to this email. We’ll miss you, but you can still see messages any time by going to groups.google.com.  

Still have questions? Comments? Email us at webservices@georgetown.edu.

SaxaNet Wireless Update

Dear Georgetown Community,

Tonight, Monday, March 12, UIS will renew the SaxaNet certificate. This is periodically necessary to maintain secure, encrypted data connections over the SaxaNet wireless network. You will need to accept the new certificate on your computer and mobile devices the first time you connect to SaxaNet after renewal.

If you come across any problems connecting to SaxaNet after this renewal go to https://uis.georgetown.edu/internet/wireless/saxanet for detailed instructions on accepting and updating your certificate.

If you have difficulty renewing the certificate please contact the UIS Service Center at 202-687-4949, online at https://help.georgetown.edu/ or email help@georgetown.edu and an advisor will assist you. Service Center support is available 24/7 to assist with this and any other technology issues you might experience.

Sincerely,

Judd Nicholson
Vice President for Information Technology and CIO

The Cache: Updates from Web Services (February 2018)

February 2018

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: The info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later.

This newsletter aims to be your web-editing cache. Only the information you need to know, easy access. No deep-dive (or dictionary) required.

Can we take this online? New Drupal training course on Canvas

We are beyond thrilled to announce that we have a new Introduction to Drupal course, offered entirely online. The online course means you can take the class at any time, move at your own pace, and revisit course content whenever you want a refresher. All Drupal editors are welcome to sign up, even if you have already taken Intro to Drupal in person.

Interested? Please fill out this registration form. We’ll add you to the course and to our training website within two business days, and then you do you. And then you can tell us what you thought.

An online course to learn about websites. Groundbreaking.

Update on our WordPress project

Rob is the product manager for the Web Services team.

Work continues on our WordPress theme prototype, which we've internally dubbed "Whitehaven Nü" due to its surface similarity to our existing Whitehaven Drupal theme.

We're trying to ensure as much continuity as possible with the existing Whitehaven theme, so a lot of work needs to be done to make sure that existing concepts like landing pages and card decks are carried through to our WordPress theme. We've learned a lot since we launched the Whitehaven theme in summer 2016, however, and that means a couple tweaks to improve the accessibility and usability of some elements like navigation menus. We'll share a sneak peek at some of the upcoming changes in the next edition of The Cache.

In the meantime, Alayna has written the first version of our WordPress migration FAQ. It contains answers to several of the questions you may have about how this is going to work.

Accessibility with Alayna: Lists

Alayna is a project manager on the Web Services team, and one of our web accessibility experts. In this column she’ll share her best tips for making your site more friendly for people who are using assistive technologies.

This month’s accessibility tip is an easy one: Always use the Drupal buttons in the editor to create numbered or bulleted lists. Why is this important? The Drupal buttons automatically add contextual HTML tags that help screen reader users understand that the content is a list. If you use hyphens or other characters to create lists, your list won’t really be a list, and the content will just sound like paragraph text. The distinction is small but incredibly helpful for folks who use assistive technology!

Search engine optimization (SEO)

Search engines’ main goal is to provide their users with high-quality content that is directly relevant to what they’re searching for. As a web editor, you should strive to create an engaging web experience that feels natural and is useful for your users. This approach will be rewarded by search engines and users alike.

URLs

Proper URL construction will help both users and search engines understand your content. Your URL alias, the unique portion of the URL that identifies individual pages, should not contain spaces, uppercase letters, or special characters other than hyphens. The URL alias should be readable and concisely descriptive of the page’s content. For example, if I’ve created a page about writing URLs for search engine optimization, my URL alias could be: url-tips-for-search-engine-optimization. And if you’re looking for another reason to get excited about WordPress: it helps you out by suggesting URLs based on your page title and automatically removing spaces and capital letters.

User experience

Ensuring a seamless user experience goes hand in hand with effective SEO. Your site’s navigation should be simple and intuitive while mirroring the way users naturally move throughout the site. The content should be easily understandable and organized in a logical, user-centered manner. Making sure your site is accessible to all users is another great way to improve your user experience and overall SEO!

Relevant and useful content

The content you create should be tailored to your particular audiences and provide them with the information they’re looking for. Having page titles that are concise but accurately describe the page content will help both users and search engines interact effectively with your site.

The Search Analytics section of Google Search Console can provide valuable insights into the search queries that are bringing users to your site. This information can be used to make sure you’re targeting the right users and help inform your decisions about creating new content for your site. You can email webservices@georgetown.edu to get access to your site’s associated Search Console account.

Step inside our “office”

Web Services holds office hours every month, usually on the second Tuesday of each month. Come in if you have questions or concerns, or if you just want to hang out and work in companionship.

Next Office Hours: Tuesday, March 13, 3 to 5 pm, Car Barn 101. Many thanks to Rick Pike in the Graduate School who has generously let us use their conference room for our office hours!

How did you get this number?

You’re receiving this email because you are listed as a primary or secondary contact for your website. If you believe you’re receiving this message in error, or would like to be removed from these updates, please reply to this email. We’ll miss you, but you can still see messages any time by going to groups.google.com.  

Still have questions? Comments? Email us at webservices@georgetown.edu.

Duo Last Day Reminder (2/13/18)

Hi (Name),

The deadline for Duo has arrived!!
(If you have already requested exemption, your request is being evaluated but you need to register in the interim)

As of 2/13/18, our records indicate that you have not yet enrolled in Duo.

If you did not enroll on Tuesday, on Wednesday, 2/14 starting at 11:00 am, you will be auto-registered for Duo.  You will not be able to access many enterprise systems without first completing the enrollment.  This will prevent you from performing core functions of your job.   To avoid this disruption, we encourage you to sign up right now at https://apps.georgetown.edu/duo.

If you would like more information or have any questions please:

  • Reach out to the help desk at help@georgetown.edu
  • Take advantage of in-person assistance at the walk-up help desk inside the bookstore
  • Call the helpdesk at 1-855-687-4949 or extension 7-4949
  • Refer to the attached Georgetown Duo Information Sheet for tips and instruction

Thank you,
Gayle Jones
Director UISO Compliance

New Duo Enrollment Deadline Date (February)

Hello [name],

If you have already enrolled in Duo, thank you. Please be aware that you will not be able to un-enroll without review and approval by the UIS CIO.

If you have not yet enrolled in Duo, please pay close attention to this letter.

As you have seen in the news and have perhaps experienced personally, cybersecurity is a real and serious threat for all companies and institutions around the world.  GU is no exception.  Our cybersecurity posture at GU needs to evolve on a number of fronts, and among our many initiatives is to strengthen our network authentication procedures.

Two-factor authentication is the industry standard to guard against malicious compromise of your online accounts.  More common consumer websites utilize these techniques, including your financial institutions, social media sites, etc.  When two-factor authentication is not used, your and the university's sensitive data is prone to unauthorized access through impersonation techniques.

Beginning next week, UIS is rolling out mandatory Duo two-factor NetID authentication for designated groups and individuals. 

Designated users include:

  • staff whose position has been identified to have privileged access to our systems
  • staff who are in roles that access sensitive data
  • staff who are part of an office that handles sensitive data.

You have been identified as a user in at least one of these groups and will be required to enroll in Duo no later than Friday, February 9, 2018. If you have not enrolled by then, you may be restricted from accessing some critical Georgetown systems like Gmail, Box, Banner, and GMS.

We appreciate that this may be seem like a massive change or inconvenience in your day-to-day activities, but we fully trust that you appreciate how this extra sign-in step will provide immeasurable protection for you as well as the University.

To assist you with enrolling in and using Duo, UIS has posted instructions and how-to videos on the UIS web page at apps.georgetown.edu/duo and you can get face-to-face help at the walk-up help desk inside the University Bookstore.

If you have any questions or need any assistance, please contact the Help Desk at help@georgetown.edu.

Duo two-factor NetID authentication (2/5/2018)

Hello [name],

As you have seen in the news and have perhaps experienced personally, cybersecurity is a real and serious threat for all companies and institutions around the world. GU is no exception. Our cybersecurity posture at GU needs to evolve on a number of fronts, and among our many initiatives is to strengthen our network authentication procedures.

Two-factor authentication is the industry standard to guard against malicious compromise of your online accounts. More common consumer websites utilize these techniques, including your financial institutions, social media sites, etc. When two-factor authentication is not used, your and the university's sensitive data is prone to unauthorized access through impersonation techniques.

Beginning next week, UIS is rolling out mandatory Duo two-factor NetID authentication for designated groups and individuals.

Designated users include:

  • staff whose position has been identified to have privileged access to our systems
  • staff who are in roles that access sensitive data
  • staff who are part of an office that handles sensitive data.

You have been identified as a user in at least one of these groups and will be required to enroll in Duo no later than Friday, February 9, 2018. If you have not enrolled by then, you may be restricted from accessing some critical Georgetown systems like Gmail, Box, Banner, and GMS. (If you have already enrolled in Duo, please be aware that you will not be able to un-enroll without review and approval by Senior Leadership.)

We appreciate that this may be seem like a massive change or inconvenience in your day-to-day activities, but we fully trust that you appreciate how this extra sign-in step will provide immeasurable protection for you as well as the University.

To assist you with enrolling in and using Duo, UIS has posted instructions and how-to videos on the UIS web page at apps.georgetown.edu/duo and you can get face-to-face help at the walk-up help desk inside the University Bookstore.

If you have any questions or need any assistance, please contact the Help Desk at help@georgetown.edu.

The Cache: Updates from Web Services (January 2018)

January 2018

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: The info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later.

This newsletter aims to be your web-editing cache. Only the information you need to know, easy access. No deep-dive (or dictionary) required.

Update on our WordPress project

Rob is the product manager for the Web Services team.

The UIS Web Services team is currently building out the new WordPress platform that will eventually replace the existing Drupal platform. This is a huge undertaking for our team as it involves moving all 320 sites currently using our Drupal platform to the new WordPress platform by the end of 2019.

We're on track to have a solid prototype ready by the end of the spring semester, and will start working with the four pilot sites to get ready for launch in late summer/early fall. We're also running regular migration simulations so we can fine tune the process of moving your site over to WordPress. Stay tuned for more updates in future editions of The Cache!

Accessibility with Alayna: tables

Alayna is a project manager on the Web Services team, and one of our web accessibility experts. In this column she’ll share her best tips for making your site more friendly for people who are using assistive technologies.

Imagine you find a cool table of data on your favorite statistics website, and you know your public policy degree-holding friend would love to know about it. Only problem: she doesn’t have internet access. You can’t send her the link, so you call her up and excitedly read the stats to her over the phone.

Where do you start? Do you read the top row first, or the cells you’re most excited about? Wait, the top row isn’t even categories or headers… it’s the first row of the data. To make matters worse, this table doesn’t have a title or a description, so first you have to read her parts of the article it’s in so she understands the context. At this point, you’re probably frustrated enough to just print it out and fax it to her.

Tables are tough to understand for folks who can’t see them. Unless tables are properly coded, it can be impossible for screenreader users (or your friend living in the pre-internet age) to grasp the spatial relationships inherent to tables.

So how do you make sure your tables are accessible? Use the table code snippet in the Whitehaven documentation (this particular snippet can be used on both Legacy and Whitehaven sites), and follow these guidelines:

  1. Don’t remove or alter the scope attributes
  2. Replace [Table caption] with a description of your table
  3. The <tfoot> section is optional, but the <thead> and <tbody> sections are required

As always, email your questions to webaccessibility@georgetown.edu.

Are you still linking to Explore faculty profiles?

Back in September—when it was about 90 degrees outside, but we digress—we wrote to tell you that Explore was officially retiring. Anything on your site that linked to an Explore faculty profile (i.e., anything that started with “explore.georgetown.edu/people/[netid]/”) redirected and continued to work after GUFaculty360 launched on September 15. We are pestering you again to remind you that it is best to change the URL in Drupal to go directly to GU360 instead of redirecting from Explore. It might seem unnecessary, but changing these links will be beneficial because:

  1. Some folks are noticing that search engine optimization (SEO) is negatively affected by these redirects. For example, some faculty members are reporting that a Google search for their names does not bring up their GU360 profile like it used to when their profiles were in Explore. Google might consider the GU360 profiles not very relevant given that all the profiles technically link to Explore, not to GU360. Making these links go directly to GU360 will help get Google’s attention when users search for faculty members. For more explanation, please visit this page on redirects and how they affect SEO.
  2. Given the SEO issues outlined above, the GU360 team would like to eventually shut off the redirects from the Explore profiles to the corresponding ones in GU360. It is highly recommended that links in Drupal are updated as soon as possible.

Have a lot of Explore links on a page? The new GU360 faculty profile URL structure is "https://gufaculty360.georgetown.edu/s/faculty-profile?netID=[netid]". If you are comfortable working in the source code, try searching for “explore.georgetown.edu/people/" and replacing it with "https://gufaculty360.georgetown.edu/s/faculty-profile?netID=". Nothing beats find and replace!

Getting personal: How the EU’s new data regulations affect you

Gayle and Jessica are on the security compliance and governance team at Georgetown. This month, they got in touch with Web Services to tell us about a new regulation coming out of the European Union, and how it could affect some of Georgetown’s content editors.

SOS, Gayle and Jessica: help us break down this acronym. What is GDPR?

GDPR is the General Data Protection Regulation designed to unify data privacy laws for citizens and residents of the European Union. It empowers EU citizens to protect their data and is changing the way organizations, both abroad and here, think about data privacy.

This is an EU regulation, and Georgetown is based in the U.S. How and why is this on our radar?  

That’s a great question, and the simple answer is that any organization or business that processes data of a citizen of the EU, regardless of where that business is based, is bound by the GDPR directive. Think of it this way: unlike in the U.S., where most policies are built around the business, GDPR focuses on the individual and is applied wherever that person’s data resides.

What types of data in particular is this regulation concerned with? And on a related note, what is “personal data”?

GDPR defines personal data as data that can directly or indirectly identify any living individual.  This includes online identifiers and location data such as IP address, mobile device IDs, etc. It also includes genetic information and biometric information. The U.S. definition of personally identifiable information, what we refer to as PII, is certainly more narrow than that of the EU. So comparatively, the scope of protection under GDPR is vast.

When does this regulation go into effect?

This regulation is enforceable on May 25, 2018.

Some GU units collect data on their websites, through Google forms, surveys, and several other means. How do we know which units need to take action? What should content editors be looking for on their sites?

Generally speaking, if there is data collection of any type, there will need to be very clear statements about what data is being collected and what it is being used for. For some of us, that means actions like publishing new privacy statements on web pages, evaluating the purpose of some data collections, and disclosing with whom that data might be shared. To start, content editors should be thinking about cookies (do you need them?), marketing partners (are you sharing this data?), how long they retain data and how they destroy data (individuals have the right to ask).

We will be working with departments across campus to get a handle on what specific actions we need to take.

As leaders in security compliance and governance, what is your role in GDPR at Georgetown? Who else at Georgetown will be involved with GDPR?

This is a University-wide obligation, so we’re coordinating with University leadership to develop a high-level plan of action. Office of General Counsel and Office of Compliance and Ethics are key in this initiative along with multiple teams in UIS.

Thanks for explaining all of this, Gayle and Jessica! If university employees are still not sure if they’ll be affected by GDPR, who can they contact with questions or concerns?

Thanks so much for allowing us the opportunity to discuss this. Again, we have much more information coming, and any questions should be directed to UISO-Compliance@georgetown.edu.

That escalated quickly: customer service request guidelines

We often ask our content editors to email webservices@georgetown.edu if they have questions. To ensure the fastest, most accurate reply possible, please include these three things in your email:

  1. Always email webservices@georgetown.edu, NOT individuals on the web team. Even if you have a designated point of contact for a particular issue, always be sure to copy webservices@georgetown.edu. We know some folks feel better emailing individuals instead of a “generic” email address, and that’s OK—you can copy that person in addition to the web services email if you prefer. We insist that you include webservices@georgetown.edu so that if one of us has a meeting marathon or is taking time off, there are other team members who can reply if need be. Also, sometimes another Kind of a Genius Teammate you haven’t met yet will have a great idea in response to your request. Nine heads are better than one.
  2. Briefly summarize the issue/request in the subject line. This will ensure that your request is efficiently routed to the correct team members.
  3. Include a link to the website/webpage you are requesting assistance with. It’s easy for folks to get wrapped up in the issue they are having, and they miss one of the most important parts: which site they are working on! Please include a link to your site so we can address the issue as quickly as possible.

Our business hours are 8:30 a.m. to 5 p.m. If you experience an emergency or urgent issue outside of business hours, please call the UIS help desk at (202) 687-4949. That will ensure that each case is escalated appropriately, including triggering an emergency response if necessary.

Step inside our “office”

Web Services holds office hours every month, usually on the second Tuesday of each month. Come in if you have questions or concerns, or if you just want to hang out and work in companionship.

Next Office Hours: Tuesday, February 13, 3 to 5 pm, Car Barn 170
 

How did you get this number?

You’re receiving this email because you are listed as a primary or secondary contact for your website. If you believe you’re receiving this message in error, or would like to be removed from these updates, please reply to this email. We’ll miss you, but you can still see messages any time by going to groups.google.com.  

Still have questions? Comments? Email us at webservices@georgetown.edu.

SSL certificate security warnings on Georgetown sites

At about 1:40 PM today, we noticed that visiting any Georgetown site yielded a security warning associated with an invalid SSL certificate. SSL is the technology that allows you to visit sites using https—also commonly used to secure transactions on the web. All hosted Georgetown Drupal sites are required to use SSL certificates.

This is an issue with our hosting provider, Acquia, which is affecting a number of their customers: https://status.acquia.com/

We're in touch with Acquia and are working with them to get it resolved. We'll keep you updated as we work on a solution. Thanks for your understanding.

UIS Web Services

---

We've resolved the issue with Acquia as of 4:15 PM and all Georgetown Drupal sites—including apps.georgetown.edu and gms.georgetown.edu—should now be loading normally without security warnings. If you added a Georgetown site you visited as a security exception in your web browser (meaning that your web browser will bypass verifying that the site's SSL certificate is valid in the future), please remove the exception.

Thank you for your patience!

UIS Web Services

The Cache: Updates from Web Services (December 2017)

December 2017

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: The info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later.

This newsletter aims to be your web-editing cache. Only the information you need to know, easy access. No deep-dive (or dictionary) required.

Announcing the next-generation web platform for Georgetown: WordPress!

Over the past few months, the Web Services team took the time to evaluate whether our existing Drupal content management system was meeting Georgetown's needs. Through analyzing the support requests we've gotten over the past few years and talking to both our partners on campus and peer institutions, we've determined that WordPress may be a better choice for Georgetown. Consequently, we'll be transitioning Georgetown’s web hosting platform from Drupal to WordPress over the next two years.

We've already started building out our WordPress platform and expect to launch four pilot sites in late summer 2018. We're also working on drafting a migration plan/schedule and will share when ready. If you've recently moved over to our Whitehaven template, don't worry—our WordPress platform will launch with the same look, so your work won't be wasted. More details will be coming in the new year, so stay tuned!

We’ll work closely with you to ensure that this is a smooth transition, and we're excited to share with you the greater ease-of-use and flexibility that WordPress will bring to Georgetown's web sites.

Accessibility with Alayna: caption vs. alt text

Alayna is a project manager on the Web Services team, and one of our web accessibility experts. In this column she’ll share her best tips for making your site more friendly for people who are using assistive technologies.

Dear Alayna, what is your opinion on the need for alt text on images that have captions? –Alt Text Ally

Dear Alt Text Ally,

I’m glad you asked! Let’s talk first about the purpose of each: alternative text is used to describe the image for non-visual users, while a caption is used to provide supplemental information about the image.

When you’re thinking about alternative text, context is everything. The same image used on two different pages could have completely different purposes! For example, if you’re using an image of Jack the Bulldog lounging on Healy Lawn to illustrate the rule of thirds, your alternative text would need to convey this point. If you’re using the image as just decoration, your alternative text can be much simpler.

Bottom line: alternative text and caption text serve two completely different purposes. Both are helpful, but alternative text is always necessary, even if you already have a caption.

You can submit alternative text ideas for this Jack the Bulldog image (the default image for Whitehaven landing pages) in the two contexts mentioned above to webaccessibility@georgetown.edu. We’ll respond with suggested improvements!

Further reading:

http://accessibility.psu.edu/images/alttext/#caption
https://webaim.org/techniques/alttext/#context
Note for Drupal users: these resources mention “empty/null alternative text,” but every image in a Drupal website must have alternative text.

Congrats Aubrey Patsika, Quick Quiz winner!

We included an accessibility Quick Quiz in the last edition of The Cache, asking for folks to rewrite link text and make it more descriptive. You can see the original questions in the November edition. Aubrey, a systems administrator at the McCourt School, sent us the masterpiece you see below. We hereby dub Aubrey Most Descriptive Link Text Writer.

  1. Georgetown participates in many fundraising and community activities.
  2. Login with your Georgetown University NetID. If you have not received your NetID yet, not a problem. Make sure to create a guest account, and your access will be granted onto the website shortly after.
  3. We welcome you to peruse the individual websites, and we encourage all interested individuals to apply for admission to any of the programs.
Full deck: Whitehaven card deck issues were fixed this week

Several Whitehaven content editors have flexed their HTML muscles in recent months to build card decks: blocks of content, grouped together, that convey important information on a page. Many of those editors wrote in to Web Services, wondering what they were doing wrong when certain cards didn’t vertically align with others. In many cases, the alignment issue had nothing to do with the HTML: instead, it was an issue with the Whitehaven theme itself. We are thrilled to say we have a fix for this issue (it was driving us crazy, too), and we pushed this fix to Whitehaven sites on December 12. If you have a card deck on your site, no worries, you won’t have to change anything in your code or take any other action as a result of this change.

New Advanced Drupal curriculum

This semester, we modified our Advanced Drupal course to get content editors familiar with the new Whitehaven theme. Then we modified the course a little more to better assist content editors with HTML, web design, and essential accessibility fixes. In addition to a more robust curriculum, Advanced Drupal will also have a new title starting in 2018 to reflect the changes to its learning goals: Website Design for Whitehaven.

To make the best use of class time, we require that students enrolled in Website Design for Whitehaven do the following before getting to class:

  1. Your website must either currently be in a Whitehaven migration or be a Whitehaven site
  2. Have a basic understanding of HTML (watching these HTML Khan Academy videos counts)
  3. Download and familiarize yourself with a text editor. Favorites among the Web Services team include Atom, Sublime, and TextWrangler
  4. You must have attended the Introduction to Drupal training before attending this session, as the topics covered in Introduction to Drupal will not be repeated in this course. If you have significant experience with Drupal and do not wish to take Introduction to Drupal, please email webservices@georgetown.edu
  5. Score a 100% on the Intro to Drupal quiz

All of this will help—pinky swear. We’ll be scheduling spring 2018 courses over the next few weeks; check the UIS course schedule page in the new year to register.

Georgetown 360 milestones

Our friends down the hall have been working hard on the next phases of the GU360 project and we want to tell you about it. See their updates below, and share the news with the coworker who constantly amazes you.

On November 29 Advising360 launched for our academic deans. Advising360 is a brand new system that allows advising deans a holistic view of their students’ academic records and involvement histories. Linking together and complementing our existing data systems, Advising360 is the one-stop-shop for advising deans to access information.

Looking to the future, we will be launching Hoya360, our student portal, in January for students to utilize the system at the start of the new semester.

—GU360 Team

How did you get this number?

You’re receiving this email because you are listed as a primary or secondary contact for your website. If you believe you’re receiving this message in error, or would like to be removed from these updates, please reply to this email. We’ll miss you, but you can still see messages any time by going to groups.google.com.  

Still have questions? Comments? Email us at webservices@georgetown.edu.

 

The Cache: Updates from Web Services (November 2017)

November 2017

A cache is the topmost level of your browser’s memory, where all of your most-used information is stored for fast and easy access. Think: The info you write on a Post-it and stick to your computer versus info you put in a Google Doc and can’t find later.

This newsletter aims to be your web-editing cache. Only the information you need to know, easy access. No deep-dive (or dictionary) required.

Accessibility with Alayna: Descriptive link text

Alayna is a project manager on the Web Services team, and one of our web accessibility experts. In this column she’ll share her best tips for making your site more friendly for people who are using assistive technologies.

Ever find yourself wondering, now that I have this great page/news story/video/PDF, what link text should I write so people actually click on it? If your answer is ever “click here,” “learn more,” “read more,” “more,” or some similar variation, this column is for you.

Ambiguous, non-descriptive link text can be confusing for users who need assistive technology to browse your website. Similar to how sighted users visually scan a navigation bar to decide where they want to go next, it is common practice for screen reader users to have the list of links read to them so they can aurally scan the page and decide where they want to go next. Screen reader users will hear only the link text and none of the surrounding text, so if your links say “here” and “click here” and “learn more”, they’ll have no idea where any of those links go.

So how do you write link text that screen reader users can actually use? The best test is to read the link text out of context — in other words, simply read the text that contains the link, ignoring the rest of the sentence or phrase. Do you have a pretty good idea of where this link will take you by reading just the link text? Then it's probably accessible!

Quick Quiz

Email webservices+accessibility@georgetown.edu with better descriptive link text from the examples below, pulled from actual Georgetown websites. We’ll feature the best re-worked link text (and credit you as the Most Descriptive Link Text Writer) in the next edition of The Cache!

  1. Georgetown participates in many fundraising and community activities: See what's happening, get involved!
  2. Simply login with your Georgetown University NetID. If you have not received your NetID yet, not a problem. Make sure to create a guest account, and your access will be granted onto the website shortly after.
  3. We welcome you to peruse the individual websites, and we encourage all interested individuals to apply for admission to any of the programs. Information about application procedures can be found informed!!!!!".

    This message is not an official message from President DeGioia.

    Sincerely,

    Judd Nicholson
    Vice President for Information Technology and CIO

Drupal errors

Hello,

We have received several reports of error messages received when trying to edit in Drupal this morning and have opened an urgent ticket with Acquia, our web hosting provider. This problem seems to be affecting editing of pages; however, your site should still load properly for visitors. We are recommending that you hold off on editing your Drupal site until we resolve the issue with Acquia.

This problem seemed to start around midday yesterday—possibly coincident with the Amazon S3 disruption that affected a large number of web services built on top of Amazon's infrastructure (including Acquia sites). While Amazon service returned to normal around 5 PM yesterday, we're investigating the possibility that there is a lingering issue with Acquia that was caused by the Amazon service disruption.

We will send another update as soon as we have more information to share.

Best,
Rob Pongsajapan
UIS Web Services

Amazon Web Services Connectivity Issues
GURegistered Pilot Announcement

Dear Arrupe Resident,

We hope that the semester is going well for you. UIS and GUSA are excited to announce a new wireless network pilot that will be launched in your residence hall. Named GURegistered, this network will be able to support wireless printers, gaming consoles, streaming devices and other gadgets that were previously not supported on Georgetown’s wireless networks. You can read more about GURegistered here.

For the time being, this service will only be available in your residence hall. Thus, your continued participation and feedback is imperative to its success. This will enable us to deliver a better product down the road. Since your residence hall was specifically chosen for this pilot program, please do not share the links in this email with residents of other buildings. And nor should you try to connect to GURegistered from a building other than your residence hall.

In order to make use of GURegistered:

  1. Register your devices on the registration page using your NetID and password. Note that you will only be able to register 3 devices per person at a time.
  2. Consult this guide on connecting your device to GURegistered. Alternatively, consult your device manufacturer’s directions on how to connect to a wireless network. Note that you will not be able to connect without registering first.
  3. Use your device as you normally would!
  4. Do not forget to tell us what you think about GURegistered here. Remember, your feedback is essential for the success of this program.

Network services on SaxaNet, GuestNet, and Eduroam will not be impacted during this pilot period. If you experience connectivity issues, however, please email help@georgetown.edu, visit help.georgetown.edu, or call 1.855.687.4949 for 24/7 assistance.

Sincerely,

Donna White DeLay
Director for Service Management - UIS

Yafet Negash (COL’19)
Technology Chair - GUSA

Scheduled Outage on 1/13

Dear Students, Faculty, and Staff,

UIS will perform maintenance to the university data center network connection on Friday, January 13th, 2017.

Access to services, including SaxaNet wireless and applications such as Blackboard, Google Apps, GMS, and MyAccess, will experience brief intermittent outages between 4:00 AM and 5:00 AM as maintenance is being performed. We will update the UIS website when all work is complete.

If you have difficulty reconnecting to or using any services after the outage is complete, you may need to restart your computer. If you continue to experience problems, please report them to the UIS Service Center at 855-687-4949 or help@georgetown.edu.

Sincerely,

Judd Nicholson
Vice President for Information Technology and CIO

Your Order Has Been Processed

(See below for phishing simulation email.)

Someone Has Your Password

(See below for phishing simulation email and disclaimer.)

Change Your NetID Password by November 7, 2016

Please change your NetID password by midnight on Monday, November 7, 2016 Eastern Time by using the Password Station system found on the University Information Services website under the icon for NetID and Password. 

If you delay or forget, your NetID account will be locked and you will be unable to log in.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community.

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network.

You can verify this message on the Georgetown University Information Services website.

 

Regards,

Georgetown University Information Security

Election Policies

 

Change NetID Password by Month Day, Year

Dear Fullname,

Please change your NetID password by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

If you delay or forget, your NetID account will be locked and you will be unable to login.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community. 

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu

CHANGE NETID PASSWORD BY MONTH DAY, YEAR (Medstar employees W/ GU NetID's)

Dear Fullname,

You are receiving this email because you may have a Georgetown University NetID in addition to your MedStar User ID. Georgetown and other US higher education institutions, have been the target of internationally sponsored, sophisticated phishing and cyber-attacks. GU UIS requires GU NetID passwords to be changed twice a year.

Please change your NetID password by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

If you delay or forget, your NetID account will be locked and you will be unable to login.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community. 

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu

(NETID) Account Lockout Notice (MEDSTAR EMPLOYEES W/ GU NETID'S)

Dear Fullname,

You are receiving this email because you may have a Georgetown University NetID in addition  to your MedStar User ID. Georgetown and other US higher education institutions, have been the target of internationally sponsored, sophisticated phishing and cyber-attacks. GU UIS requires GU NetID passwords to be changed twice a year.

Your russelp password was not changed by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

As a result, your account has been locked and you are currently unable to login.

To regain access to your account, please select the “Password Change” icon at:help.georgetown.edu.

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu

Two-Factor Authentication: Secure Your Information with Duo Mobile! (qatar campus) (7/26/16)

Dear Colleagues,

We are launching a new, more secure way to login to services such as GMS, Gmail, Box and more at Georgetown. You've been selected for the first phase based on your access to systems with institutional data. All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.  

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.  

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.

As always, you are free to contact the Qatar IT User Support at +973-4457-8130, or by visiting the Georgetown University Qatar IT Help Desk for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

Student Events Calendar

Dear Georgetown students,

We are pleased to announce that you can now find a comprehensive list of student events from over 200 student organizations on campus on the University’s event calendar system. This is the result of a joint effort between University Information Services, the Center for Student Engagement and the Georgetown University Student Association to make it easier for students to discover what is going on across The Hilltop.

To browse the list, either visit guevents.georgetown.edu or click on the events icon in the Georgetown Mobile App. Then, select the “Student” tab. After you view the details for each event, you will be able to add it to your Google calendar or share it with your friends on social media. Student organizations can also directly link events on this calendar to the corresponding Facebook event. Plus, you will be able to follow your favorite organizations after you log into guevents.georgetown.edu and receive updates on their upcoming events.

Student organizations will soon be able to add events directly into the calendar using their organizations’ administrative NetIDs. If you are an officer of a student organization, keep an eye out for an email from the Center for Student Engagement with instructions on how you can directly add your events.

Best,

Judd Nicholson
Interim Vice President and CIO
Georgetown University

Enushe Khan
President
Georgetown University Student Association

Two-Factor Authentication: Secure Your Information with Duo Mobile! (qatar campus)

Dear Colleagues,

We are launching a new, more secure way to login to services such as GMS, Gmail, Box and more at Georgetown. You've been selected for the first phase based on your access to systems with institutional data. All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.  

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.  

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.

As always, you are free to contact the Qatar IT User Support at +973-4457-8130, or by visiting the Georgetown University Qatar IT Help Desk for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

Reminder: Two-Factor Authentication is Now Available

Dear Colleagues,
 
First, We would like to thank those who have already enrolled and have been providing valuable feedback. If you have not already done so, we would like to remind you to please join the GU community and enroll for Duo: Two-Factor Authentication to secure systems at Georgetown University such as Gmail, GMS, Box and more.
 
All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.  

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.  
 
We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.
 
As always, you are free to contact us at ext. 7-4949, Toll free at (855) 687-4949, or by visiting the Georgetown University IT Service Center for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

Two-Factor Authentication: Secure Your Information with Duo Mobile!

Dear Colleagues,

We are launching a new, more secure, way to log in to services such as GMS, Gmail, Box and more at Georgetown. You've been selected for the first phase based on your access to systems with institutional data. All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.

As always, you are free to contact us at ext. 7-4949, Toll free at (855) 687-4949, or by visiting the Georgetown University IT Service Center for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

June 15, 2016 Suspension of GU Services: You Must Change %%NetID%% Password, or you will lose access to GU systems

Dear %%fullname%%,

You must change your %%NetID%% password by midnight on Wednesday, June 15, 2016 Eastern Time by using Georgetown's NetID Password Management System (password.georgetown.edu). Georgetown University Information Services requires passwords to be changed once a year.

If you delay or forget, your password will expire and you will no longer have access to Georgetown systems.

If you have questions, please contact the Service Center at 202-687-4949 or help@georgetown.edu.

You can also verify this message on the GU UIS website at http://uis.georgetown.edu/verify/

Thank You.

 

Your NetID password expired June 15. Here’s what to do now.

Dear <first name>,

Your NetID password expired on June 15. If you did not update your password in the Password Management System, you will no longer have access to several accounts, including your Georgetown.edu email:

 If you have already updated your password, no further action is required on your part and you may disregard this message.

If your access has been suspended, or if you still need additional assistance, please contact the University Information Services (UIS) service center at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

Final reminder – your password expires tomorrow?

Dear <first name>,

This is a final reminder that all alumni must update NetID passwords by midnight June 15 using the Password Management System.

If you have already updated your password, no further action is required and you may disregard this message. However, if you have not yet changed your password, it will expire at midnight tomorrow, June 15, and your access to many Georgetown systems, including your Georgetown email, will be suspended.

Changing your password today takes just a few minutes and can help protect you from cyber intrusion

Change Your Password [button]

Have you forgotten your GU NetID or password? Find it here

If you still need additional assistance, you may contact the University Information Services (UIS) service center at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

Reminder – have you updated your NetID password?

Dear <first name>,

This is a reminder that all alumni must update NetID passwords by midnight June 15.

If you have recently updated your NetID password, no further action is required and you may disregard this message. However, if you have not yet changed your password, it will expire in two weeks and your access to many Georgetown systems may be suspended.

Changing your password today will take just a few minutes and can help protect you from cyber intrusion.

Change Your Password [button]

Have you forgotten your GU NetID or password? Find it here, or contact the University Information Services (UIS) service center for additional assistance at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

Reminder – your password reset deadline is approaching

Dear <first name>,

This is a reminder that you must update your NetID password by midnight June 15. If you do not change your password within this timeframe, it will expire and you will no longer have access to several important Georgetown systems, including your Georgetown.edu email:

Georgetown's NetID Password Management System helps manage passwords for NetID users and requires a password update once per year to help keep accounts secure. Changing your password today takes just a few minutes and can help protect you from cyber intrusion.

Change Your Password [button]

Have you forgotten your GU NetID or password? Find it here, or contact the University Information Services (UIS) service center for additional assistance at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

New Online Security Awareness Training Available

Dear Members of the Georgetown University Community,
 
As the seemingly endless reports of cybersecurity incidents remind us, it is increasingly important for all of us in the Georgetown community to raise our awareness and understanding of the information security environment.   
 
UIS is now providing a brief online training on security awareness and best practices, as well as Georgetown-specific policies around data security. This introductory course will enable all of us to better protect our information and assets.
 
The course is available now at https://slate.workplaceanswers.com/georgetown/. You will need to log in with your net ID and password. It takes about 15-20 minutes to complete.
 
Thank you for your efforts to protect the university’s information. Please contact us at security@georgetown.edu with any questions or comments. We look forward to hearing from you.

Sincerely,

Judd Nicholson
Interim Vice President for Information Technology and CIO

Change NetID Password by Month Day, Year

Dear Fullname,

Please change your NetID password by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

If you delay or forget, your NetID account will be locked and you will be unable to login.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community. 

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu


More Recent Emails Sent from UIS to Georgetown
Georgetown Box Unlimited Storage (Students)

Subject: Unlimited Storage in Georgetown Box! / Unleash Georgetown Box with Unlimited Storage for Free!

From: officeofthecio <officeofthecio@georgetown.edu>

To: Students

Today we’re announcing unlimited storage for all Georgetown Box accounts. Your infinitely large, ultra-secure and entirely free backpack for the 21st century.

Why lug around piles of paper or overstuffed binders when almost any type of document or file can be retrieved from the nearest laptop, tablet or smartphone?

You don't need to do anything to start loading even more files into Georgetown Box.

In a little over two years, Georgetown Box has become the preferred cloud storage and sharing solution for a ton of your fellow students here at GU who use it regularly in the library, dorm room and in the classroom.

It provides file storage and awesome features for collaboration and is accessible through desktop, web, and mobile apps to make your data available from anywhere by logging in at box.georgetown.edu. If you don't already use Box, Claim your free Georgetown Box account to activate your unlimited free storage and take advantage of Box features such as: 

  • Store documents securely "in the cloud"
  • Access your documents anywhere, anytime---and on any computer or device!
  • Share documents with others
  • Collaborate with others within and outside Georgetown
  • Sync your documents between Box and your computer or mobile device

Regards, 

Judd Nicholson

Interim Vice President for Information Services and Chief Information Officer

Georgetown Box Unlimited Storage (Faculty and Staff)

Subject: Unlimited Storage in Georgetown Box! / Unleash Georgetown Box with Unlimited Storage for Free!

From: officeofthecio <officeofthecio@georgetown.edu>

To: Faculty and Staff

 

Dear Colleagues,

Today we’re announcing unlimited storage for all Georgetown Box accounts.  Never worry about running out of Box file storage again!

You don't need to do anything to start loading even more files into Georgetown Box.

Box provides file storage and enterprise features for collaboration and is accessible through desktop, web, and mobile apps to make your data available from anywhere by logging in at box.georgetown.edu

If you don't already use Box, Claim your free Georgetown Box account to activate your unlimited free storage for documents and take advantage of Box features such as: 

  • Store documents securely "in the cloud"
  • Access your documents anywhere, anytime---and on any computer or device!
  • Share documents with others
  • Collaborate with others within and outside Georgetown
  • Sync your documents between Box and your computer or mobile device

Regards, 

Judd Nicholson

Interim Vice President for Information Services and Chief Information Officer

Exam Period - Free Printing

Dear Students,

In support of your academic endeavors during finals, UIS is offering free print to all students at designated print locations within the Healey Family Student Center and the Georgetown Downtown location. Look for the “Free Printing” signs posted next to the print stations.

Xerox would also like to offer their best wishes to the student community by sponsoring a student drawing to a Hoyas basketball game. We will draw 10 student winners and notify them before the Winter break.

I wish you all the best on your exams and Happy Holidays!

Best,

Judd Nicholson
Interim Vice President and CIO
University Information Services

Phishing Alert

Dear Students, Faculty and Staff, 

Georgetown is experiencing the typical beginning of the semester uptick in phishing attacks. UIS is able to block more than 95% of phishing and spam before it hits your inbox, but we need your help with the 5% that gets through. Please exercise caution before clicking on links or downloading attachments - even from senders that you know. When a user clicks on a link or downloads an attachment that contains malware, often that account automatically begins sending that same malware to all contacts. So just because the email looks like it's from a friend who regularly sends links to the best ever YouTube videos does not mean the email is legitimate. Think before you click. 

If you think your account has been compromised, please change your password immediately, then contact Georgetown's 24/7 IT Service Center at 855-687-4949. 

Also, as a protective measure for our community, Georgetown requires everyone to change their password biannually. In the next 30 days, all users will receive emails prompting a password change. Before you click on a link in any email professing to be from me or University Information Services - especially any message related to your password, please check the email verification page on UIS' website to ensure that the message is legitimate.

Thank you for your partnership in protecting our community's data. 

Regards, 

Judd Nicholson
Interim Vice President for Information Services
and Chief Information Officer

New Password Change Process

Dear Colleague,
 
You are part of a small group of our Georgetown community with access to significant restricted data or with extensive capabilities in critical systems such as GMS and Banner. While protecting passwords is important for everyone, because of your extensive access, protecting your password is essential for protecting your data as well as the data of the broader Georgetown community.
 
Effective Monday, August 24th, telephone password changes will no longer be permitted for those with extensive data and systems access. This security measure is in response to a recent uptick in phishing and unauthorized telephone password changes. Users with extensive data access will be able to change your password via the Georgetown Password Management System (password.georgetown.edu), or by walking up to the Service Desk at St. Mary's and showing your ID.
 
Protecting sensitive data from increasingly complex threats requires that we regularly reassess existing security measures – including our password change process. Thank you for your cooperation with this new and important security measure.  

Regards, 

Judd Nicholson
Interim Vice President for Information Services and
Chief Information Officer

Action Requested: New Password Change Process

Dear Colleague:
 
Protecting sensitive data from increasingly complex threats requires that we regularly reassess existing security measures – including our password change process. While protecting passwords is important for everyone, it is particularly crucial for those with access to significant restricted data or with extensive capabilities in critical systems such as GMS and Banner. You have been identified as a user with such access. 
 
Effective Monday, August 24th, telephone password changes will no longer be permitted for those with extensive data and systems access. This security measure is in response to a recent uptick in phishing and unauthorized telephone password changes. Users with extensive data access will be able to change their passwords via the Georgetown Password Management System (password.georgetown.edu), or by walking up to the Service Desk at St. Mary's and showing an ID.
 
To flexibly manage your NetID password, please enroll in Georgetown’s Password Management System (password.georgetown.edu). If you require assistance with enrollment, please contact the Service Center,help@georgetown.edu, 202-687-4949.
 
Thank you for your cooperation with this new and important security measure.  

Regards, 

Judd Nicholson
Interim Vice President for Information Services and
Chief Information Officer

 

NetID Account Lockout Notice

Dear Fullname,

Your NetID password was not changed by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

As a result, your account has been locked and you are currently unable to login.

To regain access to your account, please select the “Password Change” icon at: help.georgetown.edu.

You can verify this message on the Georgetown University Information Services website at uis.georgetown.edu/verify.

Best regards, 
Georgetown University Information Security
help.georgetown.edu

Thank You For Changing Your NetID Password

Dear Fullname,

Thank you for changing your NetID password.

A routine password change is the most effective way to protect your data and that of others in the Georgetown community.

Thank you for taking action to keep our data safe. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards, 

Georgetown University Information Security
help.georgetown.edu

Xerox Toner Scam Alert

Dear Faculty and Staff,

It has come to our attention that an unscrupulous third party has sent unsolicited shipments of Xerox toner to a few departments on campus, accompanied by a hefty invoice. If you have received such a shipment and invoice, please do not use these supplies, and report the incident immediately to the UIS Service Center at 202-687-4949 or help@georgetowndotedu. 

Remember that individual departments will not be asked to pay for toner for those printers covered under our campus-wide agreement with Xerox.

Toner and Supplies Replacement Process:

In most cases, the on-site team from Xerox will proactively monitor the supply levels in your Xerox printers and will deliver toner automatically. They will coordinate these deliveries in advance with the person identified as the Key Device Contact. Our Xerox on-site team members also have GOCards to verify their identity.

If you need to request additional toner, please contact the UIS Service Center at 202-687-4949 or help@georgetowndotedu with the details about your device.

The h.print Implementation is nearly complete across the Main and Medical campuses. Thank you for your partnership in bringing modernized print to Georgetown. If you have any questions or concerns, please contact me, or print@georgetowndotedu.

Regards,

Judd Nicholson
AVP/Deputy CIO
Georgetown University
202-527-4328

 
Announcing GU Box password reset advised
 
H Print Announcement