Verify an Email From UIS


Featured UIS Email
May Maintenance Notification (5/10/17)

Dear Students, Faculty, and Staff,

UIS and our service providers are planning several important maintenance activities for the month of May 2017 as part of ongoing security and performance improvements.  These activities are scheduled to ensure minimal disruption to University operations, however, we ask that you take a brief moment to review the schedule and let us know if you have any concerns.

Tuesday May 23, 6:00 AM to 7:00 AM. Preclinical Science Network Maintenance.  UIS will upgrade software on the network serving Preclinical Science, Basic Science and the Dahlgren Memorial Library.  The upgrade is necessary in preparation for the WiFi improvements planned over the summer. A brief 20-minute service disruption to all wired and wireless networks is expected between 6:00 AM and 7:00 AM.

Thursday May 25, 12:01 AM to 6:00 AM, Fiber Optic Cable work by Lightower Networks.  Our backup Internet service provider Lightower Networks has notified us that they will be performing maintenance early Thursday morning that will affect multiple Georgetown circuits. We are anticipating some delay in loading web pages from the Internet however the service impact should be minor.

Thursday May 25, 1:00 AM to 1:00 PM. GOCard Software Upgrade. UIS will upgrade the GOCard servers to a current software release starting the early morning hours of Thursday May 25.  GOCard checkout will be unavailable at the Library, however, Library staff will be on hand to assist with check out of books and other material.  Point of Sale locations will only accept cash/credit during the maintenance window, though the dining hall will remain operational. Some delays on door card swipe access may require a second swipe during the morning hours.  GOCard ID production will be unavailable until 1 pm.

Thursday May 25, 11:00 PM to Friday May 25th, 3:00 AM.  WiFi Routing Change.  To support increasing traffic and performance requirements for WiFi services, UIS is reconfiguring the University’s primary firewall to handle WiFi traffic more efficiently.  Internet and WiFi services to the University will be briefly disrupted during the overnight hours between 11:00 PM to 3:00 AM.   All services will return to normal operation no later than 3:00 AM.

Wednesday, May 31, 6:00 AM to 8:00 AM. WiFi Controller Upgrade.  UIS will upgrade one of the first of two major WiFi controllers on campus.  The upgrade is necessary in preparation for the WiFi improvements planned over the summer.  A brief 10-minute service disruption to all wireless networks is expected between 6:00 AM and 8:00 AM.

If you experience a problem with connecting to these services after the maintenance timeframe noted, please report them to the UIS Service Center at 855-687-4949 or help @ georgetown dot edu

As always, thank you for your cooperation as we make improvements to these services.

Sincerely,

Judd Nicholson,
Vice President and CIO

Upcoming Scheduled Network and Security Maintenance (4/11/17)

Dear Students, Faculty, and Staff,

UIS is planning two network maintenance activities for the month of April 2017 as part of ongoing security and performance improvements.  These activities are scheduled for early morning hours to ensure minimal disruption to University operations, however, we ask that you take a brief moment to review the schedule and let us know if you have any concerns.

VPN Services Upgrade, Thursday, April 13, 5:00 AM to 6:00 AM.  UIS will upgrade the operating system and apply security patches to the University’s VPN servers.  This upgrade will not change functionality on the clients.  Your existing VPN client will continue to function without change.  No service disruption is expected.

WiFi Routing, Monday April 17, 5:00 AM to 6:00 AM.  To support increasing traffic and performance requirements for WiFi services, UIS is reconfiguring the University’s primary firewall to handle WiFi traffic more efficiently.  Internet and WiFi services to the University will be briefly disrupted during the 5:00 AM to 6:00 AM hour.   All services will return to normal operation no later than 6:00 AM.
 
Sincerely,

Judd Nicholson
Vice President and CIO

UIS Security Update:  DUO Available for All Faculty and Staff (4/10/17)

Dear Faculty and Staff,

UIS has launched a new service called Duo: Two-Factor Authentication, designed to protect you and your data from password hacking and phishing attempts. This service was launched in the fall for 2600 employees who have elevated access in systems such as Banner, GMS, and Enterprise Reporting. We are now inviting all faculty and staff to enroll in Duo. In light of the recent phishing attempts at Georgetown, I strongly encourage everyone to take advantage of this best practice security service. 

Duo provides an industry standard authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you log in quickly and easily.  After you sign in with your NetID and password, you must approve access using your mobile device.

All you need to do to get started is follow the instructions to set up your smart phone and you are ready to go. Once enrolled, you will no longer need to reset your password every six months and you will be protected against security scams, such as the recent email received across campus which appeared to be from a trusted email account, but was actually a phishing email.   
You can enroll today by following a few quick steps found on the UIS Duo website. From the UIS home page, just search for the keyword "Duo."

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers, in the event that you misplace your phone or need a temporary way to connect while traveling.
 
As always, you are free to contact us via email at help @ georgetown dot edu, on ext. 7-4949, Toll free at (855) 687-4949, or by visiting Georgetown University IT Service Center website for assistance.
 
Sincerely,

Judd Nicholson
Vice President and CIO

Please Complete Your Financial COI Policy Disclosure (3/27/17)

Dear _______,

You recently received emails from Jim Ward (University Conflict of Interest Committee Chair) and your campus Conflict of Interest Officer about Georgetown’s annual Financial Conflict of Interest Policy disclosure process. Those emails noted that you would receive the link for your disclosure from gu-pass@georgetown.edu, and this is that promised email. 

Please click on the following link to complete your disclosure:
https://gu-pass.georgetown.edu/link/FormCore/13504

If you have questions, you may contact your Campus COI Officer:

Thank you for making your disclosure.
GU-PASS

REminder - Items Require Your Action in GU-PASS

From: <gu-pass@georgetown.edu>
Date: Fri, Mar 17, 2017 at 9:29 AM
Subject: Reminder - Items require your action in GU-PASS
To: ____ @georgetown.edu
 

Good Morning ______,

One or more items in GU-PASS require your action.  Please click here to log into to GU-PASS(https://gu-pass.georgetown.edu) to review and take the appropriation action on each pending item.

https://gu-pass.georgetown.edu/link/FormCore?FCID=10520

GU-PASS

Scheduled Network Maintenance

Dear Students, Faculty, and Staff,

UIS has scheduled the second phase of maintenance to the Data Center network on Friday, March 17th, 2017 between 4:00AM and 6:00AM. We are not anticipating a service disruption. Testing will follow to ensure all services work as expected.
 
If you have difficulty accessing or using any services after this time, you may want to restart your computer. If you continue to experience problems, please report them to the UIS Service Center at 855-687-4949 or help@georgetown.edu.

Sincerely,

Judd Nicholson
Vice President for Information Technology and CIO

Change Your NetID Password by March 29, 2017

Dear (name),

Please change your NetID password by midnight on Wednesday, March 29, 2017 Eastern Time by using the Password Station system found on the University Information Services website under the icon for NetID and Password.

If you delay or forget, your NetID account will be locked and you will be unable to log in.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community.

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network.

You can verify this email message on the Georgetown University Information Services website.

Best regards,
Georgetown University Information Security

Please Disregard Email Message from John J. DEGoia

Dear Students, Faculty, and Staff,

Please disregard a message that was just sent from the email address,
president@georgetown.edu, with the subject line, "Please be
informed!!!!!".

This message is not an official message from President DeGioia.

Sincerely,

Judd Nicholson
Vice President for Information Technology and CIO

Drupal errors

Hello,

We have received several reports of error messages received when trying to edit in Drupal this morning and have opened an urgent ticket with Acquia, our web hosting provider. This problem seems to be affecting editing of pages; however, your site should still load properly for visitors. We are recommending that you hold off on editing your Drupal site until we resolve the issue with Acquia.

This problem seemed to start around midday yesterday—possibly coincident with the Amazon S3 disruption that affected a large number of web services built on top of Amazon's infrastructure (including Acquia sites). While Amazon service returned to normal around 5 PM yesterday, we're investigating the possibility that there is a lingering issue with Acquia that was caused by the Amazon service disruption.

We will send another update as soon as we have more information to share.

Best,
Rob Pongsajapan
UIS Web Services

Amazon Web Services Connectivity Issues

Dear faculty, staff, and students, 

CANVAS, Acquia (web sites), Zoom, and other cloud services using some AWS services are experiencing connectivity problems. This problem is widespread effecting all universities, companies and organizations using these services.   
Other AWS services do not appear to be effected at this time. We are closely monitoring the situation and will provide additional updates. 

Sincerely,
Judd Nicholson

GURegistered Pilot Announcement

Dear Arrupe Resident,

We hope that the semester is going well for you. UIS and GUSA are excited to announce a new wireless network pilot that will be launched in your residence hall. Named GURegistered, this network will be able to support wireless printers, gaming consoles, streaming devices and other gadgets that were previously not supported on Georgetown’s wireless networks. You can read more about GURegistered here.

For the time being, this service will only be available in your residence hall. Thus, your continued participation and feedback is imperative to its success. This will enable us to deliver a better product down the road. Since your residence hall was specifically chosen for this pilot program, please do not share the links in this email with residents of other buildings. And nor should you try to connect to GURegistered from a building other than your residence hall.

In order to make use of GURegistered:

  1. Register your devices on the registration page using your NetID and password. Note that you will only be able to register 3 devices per person at a time.
  2. Consult this guide on connecting your device to GURegistered. Alternatively, consult your device manufacturer’s directions on how to connect to a wireless network. Note that you will not be able to connect without registering first.
  3. Use your device as you normally would!
  4. Do not forget to tell us what you think about GURegistered here. Remember, your feedback is essential for the success of this program.

Network services on SaxaNet, GuestNet, and Eduroam will not be impacted during this pilot period. If you experience connectivity issues, however, please email help@georgetown.edu, visit help.georgetown.edu, or call 1.855.687.4949 for 24/7 assistance.

Sincerely,

Donna White DeLay
Director for Service Management - UIS

Yafet Negash (COL’19)
Technology Chair - GUSA

Scheduled Outage on 1/13

Dear Students, Faculty, and Staff,

UIS will perform maintenance to the university data center network connection on Friday, January 13th, 2017.

Access to services, including SaxaNet wireless and applications such as Blackboard, Google Apps, GMS, and MyAccess, will experience brief intermittent outages between 4:00 AM and 5:00 AM as maintenance is being performed. We will update the UIS website when all work is complete.

If you have difficulty reconnecting to or using any services after the outage is complete, you may need to restart your computer. If you continue to experience problems, please report them to the UIS Service Center at 855-687-4949 or help@georgetown.edu.

Sincerely,

Judd Nicholson
Vice President for Information Technology and CIO

Your Order Has Been Processed

(See below for phishing simulation email.)

Someone Has Your Password

(See below for phishing simulation email and disclaimer.)

Change Your NetID Password by November 7, 2016

Please change your NetID password by midnight on Monday, November 7, 2016 Eastern Time by using the Password Station system found on the University Information Services website under the icon for NetID and Password. 

If you delay or forget, your NetID account will be locked and you will be unable to log in.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community.

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network.

You can verify this message on the Georgetown University Information Services website.

 

Regards,

Georgetown University Information Security

Election Policies

 

Change NetID Password by Month Day, Year

Dear Fullname,

Please change your NetID password by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

If you delay or forget, your NetID account will be locked and you will be unable to login.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community. 

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu

CHANGE NETID PASSWORD BY MONTH DAY, YEAR (Medstar employees W/ GU NetID's)

Dear Fullname,

You are receiving this email because you may have a Georgetown University NetID in addition to your MedStar User ID. Georgetown and other US higher education institutions, have been the target of internationally sponsored, sophisticated phishing and cyber-attacks. GU UIS requires GU NetID passwords to be changed twice a year.

Please change your NetID password by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

If you delay or forget, your NetID account will be locked and you will be unable to login.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community. 

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu

(NETID) Account Lockout Notice (MEDSTAR EMPLOYEES W/ GU NETID'S)

Dear Fullname,

You are receiving this email because you may have a Georgetown University NetID in addition  to your MedStar User ID. Georgetown and other US higher education institutions, have been the target of internationally sponsored, sophisticated phishing and cyber-attacks. GU UIS requires GU NetID passwords to be changed twice a year.

Your russelp password was not changed by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

As a result, your account has been locked and you are currently unable to login.

To regain access to your account, please select the “Password Change” icon at:help.georgetown.edu.

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu

Student Events Calendar

Dear Georgetown students,

We are pleased to announce that you can now find a comprehensive list of student events from over 200 student organizations on campus on the University’s event calendar system. This is the result of a joint effort between University Information Services, the Center for Student Engagement and the Georgetown University Student Association to make it easier for students to discover what is going on across The Hilltop.

To browse the list, either visit guevents.georgetown.edu or click on the events icon in the Georgetown Mobile App. Then, select the “Student” tab. After you view the details for each event, you will be able to add it to your Google calendar or share it with your friends on social media. Student organizations can also directly link events on this calendar to the corresponding Facebook event. Plus, you will be able to follow your favorite organizations after you log into guevents.georgetown.edu and receive updates on their upcoming events.

Student organizations will soon be able to add events directly into the calendar using their organizations’ administrative NetIDs. If you are an officer of a student organization, keep an eye out for an email from the Center for Student Engagement with instructions on how you can directly add your events.

Best,

Judd Nicholson
Interim Vice President and CIO
Georgetown University

Enushe Khan
President
Georgetown University Student Association

Two-Factor Authentication: Secure Your Information with Duo Mobile! (qatar campus) (7/26/16)

Dear Colleagues,

We are launching a new, more secure way to login to services such as GMS, Gmail, Box and more at Georgetown. You've been selected for the first phase based on your access to systems with institutional data. All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.  

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.  

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.

As always, you are free to contact the Qatar IT User Support at +973-4457-8130, or by visiting the Georgetown University Qatar IT Help Desk for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

Student Events Calendar

Dear Georgetown students,

We are pleased to announce that you can now find a comprehensive list of student events from over 200 student organizations on campus on the University’s event calendar system. This is the result of a joint effort between University Information Services, the Center for Student Engagement and the Georgetown University Student Association to make it easier for students to discover what is going on across The Hilltop.

To browse the list, either visit guevents.georgetown.edu or click on the events icon in the Georgetown Mobile App. Then, select the “Student” tab. After you view the details for each event, you will be able to add it to your Google calendar or share it with your friends on social media. Student organizations can also directly link events on this calendar to the corresponding Facebook event. Plus, you will be able to follow your favorite organizations after you log into guevents.georgetown.edu and receive updates on their upcoming events.

Student organizations will soon be able to add events directly into the calendar using their organizations’ administrative NetIDs. If you are an officer of a student organization, keep an eye out for an email from the Center for Student Engagement with instructions on how you can directly add your events.

Best,

Judd Nicholson
Interim Vice President and CIO
Georgetown University

Enushe Khan
President
Georgetown University Student Association

Two-Factor Authentication: Secure Your Information with Duo Mobile! (qatar campus)

Dear Colleagues,

We are launching a new, more secure way to login to services such as GMS, Gmail, Box and more at Georgetown. You've been selected for the first phase based on your access to systems with institutional data. All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.  

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.  

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.

As always, you are free to contact the Qatar IT User Support at +973-4457-8130, or by visiting the Georgetown University Qatar IT Help Desk for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

Reminder: Two-Factor Authentication is Now Available

Dear Colleagues,
 
First, We would like to thank those who have already enrolled and have been providing valuable feedback. If you have not already done so, we would like to remind you to please join the GU community and enroll for Duo: Two-Factor Authentication to secure systems at Georgetown University such as Gmail, GMS, Box and more.
 
All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.  

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.  
 
We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.
 
As always, you are free to contact us at ext. 7-4949, Toll free at (855) 687-4949, or by visiting the Georgetown University IT Service Center for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

Two-Factor Authentication: Secure Your Information with Duo Mobile!

Dear Colleagues,

We are launching a new, more secure, way to log in to services such as GMS, Gmail, Box and more at Georgetown. You've been selected for the first phase based on your access to systems with institutional data. All you need to do to get started is follow the instructions below to set up your smart phone and you're ready to go. In addition to protecting you against phishing and other security scams, you will no longer need to reset your password every six months once you enroll.

Duo provides an authentication method for use with mobile devices and telephones to protect your Georgetown University NetID from theft or compromise. The mobile application, called Duo Mobile, runs on your smartphone or tablet and helps you authenticate quickly and easily. After you Sign In with your NetID and Password, you must approve access using your mobile device. Watch this quick video to see how it works!

Please enter the following web address <https://apps.georgetown.edu/duo> into your mobile browser to enroll and get started.

We strongly recommend that you complete the multiple devices push notification and enter additional contact numbers in the event that you misplace your phone or need a temporary way to connect while traveling.

As always, you are free to contact us at ext. 7-4949, Toll free at (855) 687-4949, or by visiting the Georgetown University IT Service Center for assistance.

Sincerely,

Judd Nicholson
Interim Vice President and Chief Information Officer
University Information Services (UIS)

June 15, 2016 Suspension of GU Services: You Must Change %%NetID%% Password, or you will lose access to GU systems

Dear %%fullname%%,

You must change your %%NetID%% password by midnight on Wednesday, June 15, 2016 Eastern Time by using Georgetown's NetID Password Management System (password.georgetown.edu). Georgetown University Information Services requires passwords to be changed once a year.

If you delay or forget, your password will expire and you will no longer have access to Georgetown systems.

If you have questions, please contact the Service Center at 202-687-4949 or help@georgetown.edu.

You can also verify this message on the GU UIS website at http://uis.georgetown.edu/verify/

Thank You.

 

Your NetID password expired June 15. Here’s what to do now.

Dear <first name>,

Your NetID password expired on June 15. If you did not update your password in the Password Management System, you will no longer have access to several accounts, including your Georgetown.edu email:

 If you have already updated your password, no further action is required on your part and you may disregard this message.

If your access has been suspended, or if you still need additional assistance, please contact the University Information Services (UIS) service center at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

Final reminder – your password expires tomorrow?

Dear <first name>,

This is a final reminder that all alumni must update NetID passwords by midnight June 15 using the Password Management System.

If you have already updated your password, no further action is required and you may disregard this message. However, if you have not yet changed your password, it will expire at midnight tomorrow, June 15, and your access to many Georgetown systems, including your Georgetown email, will be suspended.

Changing your password today takes just a few minutes and can help protect you from cyber intrusion

Change Your Password [button]

Have you forgotten your GU NetID or password? Find it here

If you still need additional assistance, you may contact the University Information Services (UIS) service center at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

Reminder – have you updated your NetID password?

Dear <first name>,

This is a reminder that all alumni must update NetID passwords by midnight June 15.

If you have recently updated your NetID password, no further action is required and you may disregard this message. However, if you have not yet changed your password, it will expire in two weeks and your access to many Georgetown systems may be suspended.

Changing your password today will take just a few minutes and can help protect you from cyber intrusion.

Change Your Password [button]

Have you forgotten your GU NetID or password? Find it here, or contact the University Information Services (UIS) service center for additional assistance at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

Reminder – your password reset deadline is approaching

Dear <first name>,

This is a reminder that you must update your NetID password by midnight June 15. If you do not change your password within this timeframe, it will expire and you will no longer have access to several important Georgetown systems, including your Georgetown.edu email:

Georgetown's NetID Password Management System helps manage passwords for NetID users and requires a password update once per year to help keep accounts secure. Changing your password today takes just a few minutes and can help protect you from cyber intrusion.

Change Your Password [button]

Have you forgotten your GU NetID or password? Find it here, or contact the University Information Services (UIS) service center for additional assistance at (855) 687-4949.

Regards,

Georgetown University Information Systems
uis.georgetown.edu

Verify the authenticity of this message on the GU UIS website at http://uis.georgetown.edu.

New Online Security Awareness Training Available

Dear Members of the Georgetown University Community,
 
As the seemingly endless reports of cybersecurity incidents remind us, it is increasingly important for all of us in the Georgetown community to raise our awareness and understanding of the information security environment.   
 
UIS is now providing a brief online training on security awareness and best practices, as well as Georgetown-specific policies around data security. This introductory course will enable all of us to better protect our information and assets.
 
The course is available now at https://slate.workplaceanswers.com/georgetown/. You will need to log in with your net ID and password. It takes about 15-20 minutes to complete.
 
Thank you for your efforts to protect the university’s information. Please contact us at security@georgetown.edu with any questions or comments. We look forward to hearing from you.

Sincerely,

Judd Nicholson
Interim Vice President for Information Technology and CIO

Change NetID Password by Month Day, Year

Dear Fullname,

Please change your NetID password by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

If you delay or forget, your NetID account will be locked and you will be unable to login.

Georgetown University experiences constant attacks by agents attempting to guess and/or acquire passwords. A routine password change is the most effective way to protect your data and that of others in the Georgetown community. 

Your NetID password protects confidential information about Faculty, Staff, Students, and Alumni stored in a variety of GU systems. A single comprised NetID can be used to gain access to University computers that can then be used to attack other computers on our network. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards,
Georgetown University Information Security
help.georgetown.edu


More Recent Emails Sent from UIS to Georgetown
Georgetown Box Unlimited Storage (Students)

Subject: Unlimited Storage in Georgetown Box! / Unleash Georgetown Box with Unlimited Storage for Free!

From: officeofthecio <officeofthecio@georgetown.edu>

To: Students

Today we’re announcing unlimited storage for all Georgetown Box accounts. Your infinitely large, ultra-secure and entirely free backpack for the 21st century.

Why lug around piles of paper or overstuffed binders when almost any type of document or file can be retrieved from the nearest laptop, tablet or smartphone?

You don't need to do anything to start loading even more files into Georgetown Box.

In a little over two years, Georgetown Box has become the preferred cloud storage and sharing solution for a ton of your fellow students here at GU who use it regularly in the library, dorm room and in the classroom.

It provides file storage and awesome features for collaboration and is accessible through desktop, web, and mobile apps to make your data available from anywhere by logging in at box.georgetown.edu. If you don't already use Box, Claim your free Georgetown Box account to activate your unlimited free storage and take advantage of Box features such as: 

  • Store documents securely "in the cloud"
  • Access your documents anywhere, anytime---and on any computer or device!
  • Share documents with others
  • Collaborate with others within and outside Georgetown
  • Sync your documents between Box and your computer or mobile device

Regards, 

Judd Nicholson

Interim Vice President for Information Services and Chief Information Officer

Georgetown Box Unlimited Storage (Faculty and Staff)

Subject: Unlimited Storage in Georgetown Box! / Unleash Georgetown Box with Unlimited Storage for Free!

From: officeofthecio <officeofthecio@georgetown.edu>

To: Faculty and Staff

 

Dear Colleagues,

Today we’re announcing unlimited storage for all Georgetown Box accounts.  Never worry about running out of Box file storage again!

You don't need to do anything to start loading even more files into Georgetown Box.

Box provides file storage and enterprise features for collaboration and is accessible through desktop, web, and mobile apps to make your data available from anywhere by logging in at box.georgetown.edu

If you don't already use Box, Claim your free Georgetown Box account to activate your unlimited free storage for documents and take advantage of Box features such as: 

  • Store documents securely "in the cloud"
  • Access your documents anywhere, anytime---and on any computer or device!
  • Share documents with others
  • Collaborate with others within and outside Georgetown
  • Sync your documents between Box and your computer or mobile device

Regards, 

Judd Nicholson

Interim Vice President for Information Services and Chief Information Officer

Exam Period - Free Printing

Dear Students,

In support of your academic endeavors during finals, UIS is offering free print to all students at designated print locations within the Healey Family Student Center and the Georgetown Downtown location. Look for the “Free Printing” signs posted next to the print stations.

Xerox would also like to offer their best wishes to the student community by sponsoring a student drawing to a Hoyas basketball game. We will draw 10 student winners and notify them before the Winter break.

I wish you all the best on your exams and Happy Holidays!

Best,

Judd Nicholson
Interim Vice President and CIO
University Information Services

Phishing Alert

Dear Students, Faculty and Staff, 

Georgetown is experiencing the typical beginning of the semester uptick in phishing attacks. UIS is able to block more than 95% of phishing and spam before it hits your inbox, but we need your help with the 5% that gets through. Please exercise caution before clicking on links or downloading attachments - even from senders that you know. When a user clicks on a link or downloads an attachment that contains malware, often that account automatically begins sending that same malware to all contacts. So just because the email looks like it's from a friend who regularly sends links to the best ever YouTube videos does not mean the email is legitimate. Think before you click. 

If you think your account has been compromised, please change your password immediately, then contact Georgetown's 24/7 IT Service Center at 855-687-4949. 

Also, as a protective measure for our community, Georgetown requires everyone to change their password biannually. In the next 30 days, all users will receive emails prompting a password change. Before you click on a link in any email professing to be from me or University Information Services - especially any message related to your password, please check the email verification page on UIS' website to ensure that the message is legitimate.

Thank you for your partnership in protecting our community's data. 

Regards, 

Judd Nicholson
Interim Vice President for Information Services
and Chief Information Officer

New Password Change Process

Dear Colleague,
 
You are part of a small group of our Georgetown community with access to significant restricted data or with extensive capabilities in critical systems such as GMS and Banner. While protecting passwords is important for everyone, because of your extensive access, protecting your password is essential for protecting your data as well as the data of the broader Georgetown community.
 
Effective Monday, August 24th, telephone password changes will no longer be permitted for those with extensive data and systems access. This security measure is in response to a recent uptick in phishing and unauthorized telephone password changes. Users with extensive data access will be able to change your password via the Georgetown Password Management System (password.georgetown.edu), or by walking up to the Service Desk at St. Mary's and showing your ID.
 
Protecting sensitive data from increasingly complex threats requires that we regularly reassess existing security measures – including our password change process. Thank you for your cooperation with this new and important security measure.  

Regards, 

Judd Nicholson
Interim Vice President for Information Services and
Chief Information Officer

Action Requested: New Password Change Process

Dear Colleague:
 
Protecting sensitive data from increasingly complex threats requires that we regularly reassess existing security measures – including our password change process. While protecting passwords is important for everyone, it is particularly crucial for those with access to significant restricted data or with extensive capabilities in critical systems such as GMS and Banner. You have been identified as a user with such access. 
 
Effective Monday, August 24th, telephone password changes will no longer be permitted for those with extensive data and systems access. This security measure is in response to a recent uptick in phishing and unauthorized telephone password changes. Users with extensive data access will be able to change their passwords via the Georgetown Password Management System (password.georgetown.edu), or by walking up to the Service Desk at St. Mary's and showing an ID.
 
To flexibly manage your NetID password, please enroll in Georgetown’s Password Management System (password.georgetown.edu). If you require assistance with enrollment, please contact the Service Center,help@georgetown.edu, 202-687-4949.
 
Thank you for your cooperation with this new and important security measure.  

Regards, 

Judd Nicholson
Interim Vice President for Information Services and
Chief Information Officer

 

NetID Account Lockout Notice

Dear Fullname,

Your NetID password was not changed by midnight on Weekday, Month Day, Year Eastern Time by using the “Password Change” icon at: help.georgetown.edu.

As a result, your account has been locked and you are currently unable to login.

To regain access to your account, please select the “Password Change” icon at: help.georgetown.edu.

You can verify this message on the Georgetown University Information Services website at uis.georgetown.edu/verify.

Best regards, 
Georgetown University Information Security
help.georgetown.edu

Thank You For Changing Your NetID Password

Dear Fullname,

Thank you for changing your NetID password.

A routine password change is the most effective way to protect your data and that of others in the Georgetown community.

Thank you for taking action to keep our data safe. 

You can verify this message on the Georgetown University Information Services website at: uis.georgetown.edu/verify.

Best regards, 

Georgetown University Information Security
help.georgetown.edu

Xerox Toner Scam Alert

Dear Faculty and Staff,

It has come to our attention that an unscrupulous third party has sent unsolicited shipments of Xerox toner to a few departments on campus, accompanied by a hefty invoice. If you have received such a shipment and invoice, please do not use these supplies, and report the incident immediately to the UIS Service Center at 202-687-4949 or help@georgetowndotedu. 

Remember that individual departments will not be asked to pay for toner for those printers covered under our campus-wide agreement with Xerox.

Toner and Supplies Replacement Process:

In most cases, the on-site team from Xerox will proactively monitor the supply levels in your Xerox printers and will deliver toner automatically. They will coordinate these deliveries in advance with the person identified as the Key Device Contact. Our Xerox on-site team members also have GOCards to verify their identity.

If you need to request additional toner, please contact the UIS Service Center at 202-687-4949 or help@georgetowndotedu with the details about your device.

The h.print Implementation is nearly complete across the Main and Medical campuses. Thank you for your partnership in bringing modernized print to Georgetown. If you have any questions or concerns, please contact me, or print@georgetowndotedu.

Regards,

Judd Nicholson
AVP/Deputy CIO
Georgetown University
202-527-4328

 
Announcing GU Box password reset advised
 
H Print Announcement