Printing at Georgetown with PaperCut

PaperCut is Georgetown’s student print service. Please read the information below for how to get started and use the print service. 

Before You Begin

Before you can use the PaperCut service, make sure you have the following: 

Creating a PaperCut Account

Before you can print, you must create a PaperCut account. You can create an account by simply logging in to the PaperCut Web portal. (IMPORTANT: You must be on campus to access, and log in to, the portal.)

After logging in to the portal, your PaperCut account is created automatically. (Note: If you’re using a Mac computer, make sure to check the box next to the option Remember this password in my keychain the first time you log in. If you select this option to save your password to your Mac computer’s keychain [password storage utility], you will no longer be prompted to authenticate every time you want to print documents.)

About the Printing Process

Printing a document using the PaperCut print service involves a couple of steps: 

Installing the PaperCut Mobility Print Client

Notes: 

  • If you use a Chromebook to print, you will need to use the PaperCut Web portal or email-to-print to print your documents. 
  • You must be on campus to install and use the client. 

Windows

  1. Open a browser window, and then go to the PaperCut Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then click Download. 
  3. In the pop-up, click Yes.
  4. In the “Select Setup Language” window, make sure English is selected and then click OK.
  5. In the “License Agreement” window, click the option I accept the agreement and then click Next.
  6. In the “Printer selection” window, make sure both printers (h.Print Color and h.Print Monochrome) are selected and then click Next.
  7. In the next window, enter your NetID and password, and then click Next to start the installation. (Note:  Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you click Next—this notification won’t appear on your computer.)
  8. If the installation is successful, you should see a confirmation window. Click Finish.

Mac

  1. Open a browser window, and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then click Download. 
  3. In the pop-up window, select Save File and then click OK. The installer file will be downloaded to your Downloads folder.
  4. Open a Mac Finder window, locate the installer file (the file name [.dmg extension] should start with “pc-mobility-print-printer-setup”, with a number string following it), and then double-click on that file.
  5. In the small Finder window that opens, double-click on the PaperCut Mobility Print Client icon.
  6. In the client install welcome window, click Continue.
  7. In the “Software License Agreement” window, click Continue.
  8. In the next window, click Agree.
  9. In the next window, click Install.
  10. In the next window, click Use Password.
  11. In the next window, enter your Mac computer password, and then click Install Software to start the installation process.
  12. In the installation confirmation window, click Close.
  13. If prompted, click Move to Trash to delete the installer file.

iOS

  1. Open a browser window (you must use Safari), and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then tap Download. 
  3. In the pop-up stating that this site is trying to download a configuration profile, tap Allow. You should see the “Profile Downloaded” confirmation message.
  4. Tap Close.
  5. Tap the Settings icon to open your settings.
  6. In Settings, tap Profile Downloaded.
  7. Tap Install in the next window displaying “PaperCut Mobility Print for iOS”.
  8. Enter your device’s passcode, and then tap Install at the prompt.
  9. Tap Done.

Android

Note: These steps were performed using a Samsung Galaxy S9 with Android 10. You may want to refer to your device’s settings to verify whether these steps are correct for your device.

  1. Open a browser window, and then go to the PaperCut Print Mobility Client installation setup page.
  2. Make sure the correct operating system for your device is displayed at the top of the screen. If it isn’t, click the icon for your operating system (icons for Windows, Apple, iOS, and Android operating systems are located at the bottom of the screen), and then tap Install or update. Google Play opens showing the listing for the Mobility Print client app.
  3. Tap Install, and then tap Sign in from the pop-up window.
  4. In the next screen, enter your Georgetown email address and then tap Next.
  5. In the next screen, tap Google Workspace account.
  6. At the Georgetown login prompt, enter your NetID and password, and then tap Sign in.
  7. At the Duo prompt, tap Send Me a Push. (Note: Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you tap Send Me a Push.)  A pop-up window should be displayed showing your device model.
  8. In the pop-up window, tap Install.
  9. In the next pop-up window, tap OK. You should return to Google Play with “Installed” displayed on the screen. 

Printing Your Document from a Chromebook

If you are using a Chromebook to print a document, you will need to either use the PaperCut Web portal or email your document.

Sending Your Document to the Print Queue

Sending your document to the print queue is the first step to printing a document.

There are a number of ways you can print your document:

(Note: At this time, you can print only PDF, Word, Excel, PowerPoint, and image files (bmp, dip, jfif, jif, jpe, jpeg, png, tif, tiff) if you use the Web portal or use email-to-print from any device. However, if you’re printing a document using the PaperCut Mobility Print Client from a Mac or Windows computer, you’ll be able to print additional document file types—from any application that offers a print option.  

Printing Your Document from Your Computer Using the PaperCut Web Portal

To print a document using the PaperCut Web-based portal, perform the following: 

  1. Log in to the PaperCut Web portal with your NetID and password.

    (IMPORTANT:  Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you click Log in, as this notification won’t appear on your computer.) 
  2. Click Web Print, located on the left side menu.
  3. On the “Web Print” page, you’ll see a list of virtual printers, which are mapped to all the physical printers on campus. Select either the monochrome or color “printer” from the list, and then click the Print Options and Account Selection button. 
  4. On the “Options” page, enter the number of copies you want to print, and then click the Upload Documents button. 
  5. On the “Upload” page, drag the document to the upload area, or click Upload from computer to upload the document from your Windows or Mac computer. Once you’ve uploaded your document, click Upload & Complete. You’ll be returned to the Web Print page, and your document should be listed. 
  6. To verify that your document is now in the queue, you’ll also receive an email notification. Check your email for this notification (the email will originate from PaperCut) that your document is now in the queue and ready to print. You can also click Jobs Pending Release (located on the left hand-side of the Web portal) to confirm that your document is listed.

    (IMPORTANT: Please take note in the email of how much time you have to print your document. If you don’t print your document within the time limit, PaperCut will remove the document from the queue and you’ll have to resend the document.) 

Printing Your Document from Your Mobile Device

Printing from your mobile device involves using the PaperCut Mobility Print Client. With the client, you simply use the print function of any app that supports print, and from which you want to print your document.

Note: Before you can print using your mobile device, you’ll need to install the PaperCut Mobility Print Client. 

Printing Your Document Via Email (Sending a Document via Email)

You can email jobs directly using your GU email account. 

Make sure to attach the document you want to print. This is a good way to send your document to print when you’re off campus. 

You’ll receive an email notification that your print job is in the queue for you to release at the desired printer. 

Note: You will not be able to set print preferences using the email method, but you can change your print settings at the printer before you release your document.  

Printing Your Document with the PaperCut Mobility Print Client 

With the PaperCut Mobility Print Client, you can print your document from any application that supports print. For example, to print a document in Microsoft Word, you just select File > Print from Word. 

You can print using the client on a Mac or Windows desktop or laptop computer, as well as on an iOS or Android mobile device.

The client also affords more print options than if you print from the Web portal or print via email. 

To print using the client, you simply install the client on your device. 

Recommended Print Methods for Each Device Type

If you want to print from this deviceWe recommend this print method
Personal Mac or Windows computerPrint Mobility Client, Email
Personal ChromebookPaperCut Web portal, Email
Shared computer (e.g., lab computer, libraries computer/kiosk)Web portal, Email
Mobile devicePrint Mobility Client, Email

Viewing Your Print Jobs

You can view both documents you’ve recently printed, as well as print jobs you’ve sent to the queue waiting to be printed (released).

Computer

To view documents waiting to be printed, log in to PaperCut with your NetID and password, and then click Jobs Pending Release. To view recently printed documents, click on Recent Print Jobs. Note: If you sent your document to the print queue using email, you can also click the link in the email notification you received and log in to the portal to view a list of your current pending print jobs.

Mobile Device

To view documents waiting to be printed, open the PaperCut mobile app, log in with your NetID and password, and then tap on Jobs Pending Release. To view recently printed documents, tap on Recent Print Jobs.

Releasing Your Document

Once you’ve sent a document to the print queue, you will “release” your document (print the document). When you release your document, you print the document from the printer using the keypad displayed on the printer. You can print at any of the printers available on campus (or another campus). 

When you go to the printer to which you want to print your document (make sure your document is in the print queue—you can do this by clicking or tapping on the link provided in the email you received), you’ll need to have your Mobile GOCard or NFC-enabled physical GOCard with you. (Note: If you have a GOCard that isn’t NFC-enabled [printed before fall 2020], you’ll need to convert that card to a Mobile GOCard. You can switch to an NFC-enabled physical card by going to the UIS Service Desk.) 

IMPORTANT:  If you don’t release your document within 2 hours of having sent it to the print queue, you’ll receive an email notification from PaperCut that your print job has been cancelled. If your document is removed, you can just resend the document to the queue. 

  1. Go to the printer to which you want to print your document. 
  2. Authenticate by performing either of the following:
    1. Tap your Mobile GOCard or NFC-enabled physical GOCard on the print reader, OR  
    2. Click the keyboard icon button.
  3. If you performed step 2b, enter your NetID and password and then tap Enter. 
  4. On the printer panel, click the Print Release icon.

    You will see a list of all the documents currently in your print queue waiting to be released (printed). (Note: You will not be able to see anyone else’s pending print jobs in the queue; conversely, no one will be able to see your pending print jobs as well.)
  5. Select the print job(s) you want to print. (Note: You can change print settings here, such as switching to simplex [from duplex, which is the default], or making your job monochrome from color.) 
  6. Click Print. You also have the option to print all of your pending print jobs; if you want to print all these documents, click Print All Documents. 

Adding Money to Your Print Balance

Click here for details on how to add money to your GOCard. 

Requesting a Print Credit

You can request a print credit if any of your print jobs don’t complete successfully. To submit a request for a print credit, perform the following: 

  1. Log in to the PaperCut Web portal with your NetID and password. (IMPORTANT:  Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you click Log in, as this notification won’t appear on your computer.)
  2. Click on Recent Print Jobs, located on the left-hand side of the page. 
  3. Locate the listing of the print job for which you want to submit your request, and then click the request refund link for that print job.

In the “Refund Request” screen, select Full Amount or Partial Amount, enter a reason for your request, and then click Send. You should receive an email notification that your request was approved and your account credited.

PaperCut FAQ

  • What is PaperCut?
    PaperCut is Georgetown’s new on-campus print service. Although available only to students as of August 2021, it is expected to be available for faculty and staff in the near future.
  • Who is eligible to use the PaperCut print service?
    As of August 2021, only students can use PaperCut. Faculty and staff will be able to use PaperCut in the near future.
  • How do I log in to the PaperCut Web portal?
    Click here to go to the PaperCut Web portal. At the prompt, log in with your NetID and password.

    (IMPORTANT:  Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you click Log in, as this notification won’t appear on your computer.)
  • How can I view my current balance?
    You can view your current balance by logging in to the PaperCut Web portal.
  • How do I add money to my GOCard balance?
    Click here for how to add money to your GOCard.
  • How can I get a print credit?
    Click here for instructions on how to request a print credit.
  • Can I send a document to print from off campus?
    Yes, you can send a document to print from off campus, but you must use the email to print option to do so. (Note: You’ll need to be on campus to use the Web portal and the PaperCut Print Mobility client.)
  • What file types can I currently print?
    At this time, you can only print PDF, Word, Excel, PowerPoint, and image files (bmp, dip, jfif, jif, jpe, jpeg, png, tif, tiff) if you’re using the PaperCut Web portal or email-to-print from any device. However, if you’re printing a document using the PaperCut Mobility Print Client from a Mac or Windows computer, you’ll be able to print additional document file types (from any application that supports a print option).
  • Can I select whether I print my document double-sided or single-sided?
    Yes you can. Double-sided is the default; however, you can change this to single-sided at the printer.
  • What’s the best print method(s) to use for my device?
    For our recommendations on the best print method for your device, see the table below.
If you want to print from this deviceWe recommend this print method
Personal Mac or Windows computerPrint Mobility Client, Email
Personal ChromebookPaperCut Web portal, Email
Shared computer (e.g., lab computer, libraries computer/kiosk)Web portal, Email
Mobile devicePrint Mobility Client, Email

Troubleshooting

  • I sent my document to the print queue, but got the message that my email address isn’t registered.
    If you receive this message, please contact the Georgetown Service Center.
  • I released my print job, but the printer I used didn’t complete printing and I was charged anyway.
    You can request a print credit, as well as report any printer issues, by contacting the Georgetown Service Center. You can also follow these steps on how to request a print credit.
  • I tried to print, but got the message that my email address was invalid.
    You need to create an account before you can print. To create an account, go to the PaperCut Web portal, and then log in with your NetID and password. (IMPORTANT:  Make sure you have your mobile device with you to accept the Duo authentication notification. Be sure to check your device for the Duo notification immediately after you click Log in, as this notification won’t appear on your computer.)
  • I cannot log in to the PaperCut Web portal (I didn’t receive a Duo push notification).
    If you don’t see (or didn’t get) a Duo push notification, perform the following steps to set up your mobile device (the device you set up in Duo) to automatically receive a Duo push notification.  

    1. Go to any Georgetown Web site. (GMS, MyAccess, etc.)
    2. At the prompt, log in with your NetID and password.
    3. At the Duo prompt, click Settings, and then select My Settings & Devices.
    4. Select your mobile device from the Choose an authentication device drop-down list, and then click Send Me a Push. Approve the Duo authentication notification.
    5. In the ‘My Settings & Devices’ screen, make sure your device is selected from the Default Device drop-down list. (You may need to scroll down to see the Default Device drop-down.)
    6. Select Automatically send this device a Duo Push from the When I log in drop-down list.
    7. Click Save.
    8. Click Cancel this Request.