New H.Print Service for GU

Dear Faculty and Staff,

As part of the IT Modernization Strategy, UIS has worked closely with Finance and departments across GU for the past year to identify a new print solution for GU. Recently Georgetown signed a contract with Xerox for a consolidated print service for GU, which we're calling h.print (“h” is for Hoya).

h.print will replace outdated printers, and bring modern print capabilities – like secure print, and mobile print. Additionally, this upgraded print service is more environmentally friendly and under one contract for all of Georgetown – saving the University almost $5 million dollars over the next five years.

Needless to say, we’re excited to bring this new and improved service to GU! UIS and Xerox will begin rolling out these new services next month, as part of an ongoing 18-month, department-by-department rollout plan.

More About Improved Services:

  • Replacement of Old Printers – We will be standardizing with newer, faster, and more reliable printer models replacing very old equipment that often needed repair.
  • Installation of Shared Department Printers – Xerox will provide Georgetown University with centrally located multifunction printers equipped with the latest technology, as well as a service agreement to provide enhanced customer support If a printer is temporarily unavailable, you can easily send your print job to another printer with the same capabilities.
  • Improved Printer Maintenance and Supply Delivery – Xerox will proactively monitor printers, and send service alerts directly to the Xerox Help Desk. In addition, Xerox will monitor and deliver consumables (e.g. toner cartridges) before they run out to ensure supplies are always available (departments are still responsible for paper). Desktop Printers will not be addressed until future phases of h.print.
  • Increased Eco-Friendly Printing – Xerox Eco-friendly devices use less power, have lower emissions, require less space and use fewer supplies (paper and toner).
  • Improved Security – All new devices will have an optional ‘secure print’ capability to manage printing of confidential information improving Georgetown University’s information security. In addition, with Image Overwrite, confidential data is kept safe by electronically “shredding” information stored on a device’s hard disk.

Next Steps:

  • Assessment – A team of Xerox employees, escorted by UIS staff members, will be walking through each department mapping the location of all existing printers, fax machines, and copiers. Most employees will have no interruptions to their work. Any interruptions that do occur will be brief. This will add to the data collected during the pre-sales assessment back in late 2012.
  • Follow-up Survey – A UIS or Xerox team member may contact office managers and/or business officers to provide clarification on information gathered during the floor mapping exercise.
  • Analysis and Action – The data from these activities will be analyzed and used to define specific improvements to our current print, copy, fax and scan services.

We’ll send out more information as various print service rollout dates arrive. You can also keep up to date on the progress of the h.print project through our website: print.georgetowndotedu

If you have any questions about h.Print, please contact the print program manager, Lee Emmert, at print@georgetowndotedu

Thank you for your cooperation and support in bringing this new service to Georgetown.


Lisa Davis

Chief Information Officer
Georgetown University