Freshservice Outage-January 10, 2023 (UPDATE)

Posted in UIS News & Announcements  |  Tagged ,

UPDATE: Users should now be able to log in to Freshservice. If you are still experiencing difficulty accessing Freshservice, please contact the Georgetown Service Center at

As of this morning, users have been unable to log in to Freshservice, the Georgetown online help portal. Anyone already logged in should continue to have access to Freshservice. 

UIS is working with the vendor to resolve the issue. There is currently no estimated time of resolution.

If you need to contact the Georgetown Service Center and are unable to access Freshservice at this time, please send email to (new window).

We apologize for any inconvenience.