Student Printing

Welcome to Student Printing!

We’ve added new printers and copiers (including color copiers) across campus, lowered printing costs, enhanced security (only your jobs display when you pick up, or release, your print job(s) ).

• Public Printing Options
• Printing and Copying Rates
• Printing from a Public Computer
• Printing from your Laptop Computer
• Printing from your Mobile Device
• Eco-Friendly Printing
• Print Stations Listing and Features
• Adding Value to Your GOCard Account
• Guest Printing
• Credit for Misprinted Pages
• Getting Help

Printing and Copying Rates

Below are the current rates for printing and copying on h.print devices.

Main Campus, Medical Center, Law Center, and School of Continuing Studies (SCS) Campus

Printing from a Public Computer

Note:  You must be on campus and connect to SaxaNet in order to install and use public printers.

1. Select the Print command in the program you’re using. Allow the program to run through its normal printing procedure.  When prompted, enter your NetID. This is extremely important since only jobs matching your NetID display on release stations.
2. Swipe your GOCard in the card reader located at the Pharos Print Station. This will allow you to choose the job you want to print. Click or tap on your print job, then click the Print button.
3. Your job will then print, charging your account. The total job cost will display when selected, so check to make sure the charges are correct before printing. If there are insufficient funds to print the job, the Pharos station will not allow the job to print. If this is the case, go to the nearest GOCard Value Transfer Station and add money to your Debit Dollars account (you can also go to gocard.georgetown.edu to add money to your account). Your print job will remain in the print queue for approximately 2 hours, after which it will be deleted and you will have to send the job again.
4. Click on the Logout button at the Pharos Print Station.

If you encounter a problem while printing, please use the telephone in the lab to contact the UIS Service Desk, or contact the Georgetown University Service Center at help.georgetown.edu.

Note:  Printing in the UIS computer labs using a lab computer or your own requires the use of your GOCard to pay for all print jobs.

Printing from Your Laptop Computer

Pharos print stations are available in the Main and Medical Library as well as many academic buildings and residence halls.

Notes:  

• The Library is now part of h.Print. This means you can release your print job from any of the more than 50 student print copiers and printers across campus.
• You must be on campus and connect to SaxaNet in order to install and use public printers.

Printing Basics

• Printing to Pharos from your own computer is possible if you have Windows XP or later, or Mac OS 10.4 or later.
• UIS lab printers are equipped with duplexers to allow 2-sided printing.
• Two-sided printing is the default
• UIS student labs use recycled paper

Automated Print Queue Installers

Choose your operating system below to have the monochrome and color queues installed on your computer automatically.

• Windows download
• Mac download

Macintosh users need to have the Apple Xerox Drivers installed. If you get an error that “Additional software is needed,” visit Apple’s printer and scanner page to download the latest Apple Xerox printer driver.

How to Print from Your Laptop Computer

1. Make sure you’ve installed the h.Print Automated Print Queue Installer for your computer’s operating system.
2. Make sure you’re connected to either SaxaNet or Ethernet (wired connection). (Note:  You won’t be able to print if you’re connected to GuestNet.)
3. Choose either the monochrome or color printer when printing your document.
4. Very printing setting (duplex).
5. Click Print.
6. When prompted, enter your NetID. (Note:  If you don’t see the prompt for your NetID, make sure you’re connected to SaxaNet or Ethernet.)
7. Proceed to the print station to release your print job. Click here for a list of printers.

Eco-Friendly Printing

• Since 2009, the UIS student labs and print stations on the Main Campus have been using recycled paper.
• Duplex units are installed in all UIS student labs and print stations.
• The best way to be eco-friendly is not to print at all. Ask your instructor to accept assignments through Canvas, Georgetown Box, or Georgetown Google Apps.

Print Stations List and Features

Use your GOCard to release jobs at any of the following locations.  Note:  You must be on campus and connect to SaxaNet in order to install and use public printers.

Please use the chart below to learn about the different device features at the student h.Print locations.

Main Campus Devices

³ Lauinger Library has 4 devices on the 3rd floor, 2 on the second floor, and 2 on the first floor.
⁴ Blommer has 2 color copiers.  There is one in the back area by the staff copier as well as in front of the Circulation Desk.
⁵ Thompson Athletic Center has 1 monochrome printer and 1 color copier.

Medical Center Devices

² Dahlgren Library has 4 copiers in the Lobby  and 3 printers in BACC.

School of Continuing Studies Devices

¹ The SCS Campus is open 8AM to 11PM Weekdays, closes at 6PM Saturday, and is closed on Sundays.

Law Center Devices

Click here for a complete listing of all devices, in addition to the Xerox h.print devices.

GOCard Deposit Stations

To add value to your GOCard Debit Dollars account, you may use a credit or debit card and make a deposit to your GOCard online, or you can stop by one of the GOCard Deposit Stations on campus.

Guest Printing

• Guests can purchase a Georgetown Guest card at a GOCard Deposit Station.
• Guests must enter the last 5 digits of their card number when prompted for NetID during printing.

Credits for Misprinted Pages

The GOCard Office will provide refunds if:

• The printer could not complete a job because of an inadequate paper supply, a jam, a mechanical failure, or a Pharos error.
• The document text, because of low toner or cartridge failure, is faded to the point of illegibility.
• The document is otherwise damaged or has illegible text.

To get a refund, send email to help@georgetown.edu with the following information:

• Your first and last name
• UID Number (9-digit number on the front of your GOCard)
• Date and approximate time of the requested print issue
• Number of misprinted pages

If your GOCard was debited but your document did not print, you can either contact the Georgetown University Service Center by going to help.georgetown.edu, or you can visit the UIS walk-up Service Desks located in the Leavey Center bookstore and in Lauinger Library, 3rd floor.

Getting Help

• Mobile Print FAQ
• h.Print FAQ
• Troubleshooting