Zoom Phone FAQ

What is the benefit of using Zoom Phone?
You can make outgoing calls any time, anywhere using your desktop or laptop computer, or from your iOS or Android mobile device. Your outgoing calls will also display your Georgetown phone number.

How do I get started with Zoom Phone?
To get started, log in to the Zoom client. (IMPORTANT: You must be logged in to the Zoom client to access and use Zoom Phone.)

You can view the Zoom video on how to initially set up and personalize your Zoom Phone account. The video includes such tasks as how to set an emergency address, customize settings for handling incoming calls, setting up a custom voicemail greeting, setting the hours each day for receiving calls, and more.

How do I make and receive calls in Zoom Phone?
Click here for instructions on how to make and receive calls on your computer and mobile device.

Where can I download the Zoom application?
For mobile devices, you can download the Zoom app from Google Play (Android) or the Apple App Store (iOS). For desktop or laptop computers, download the Zoom desktop client by going to the Zoom Download Center.

How do I make calls with my mobile device?
Click here for information on how to make calls with your mobile device.

How can I check my voicemail?
Click here to find out how to check your voicemail.

What will I need to make voice and video calls?
You’ll need to install the Zoom app on each device you want to use to make calls. You also must be logged in to the Zoom application to make calls. Although not required, you can also use a headset when making and receiving calls.

How do I import personal contacts into Zoom Phone?
Click here for information on how to import personal contacts into Zoom Phone.

How do I set up a voicemail greeting?
Click here for instructions on how to set up a custom voicemail greeting in Zoom Phone.

How do I begin dialing outside the University using Zoom Phone?
To dial a number outside Georgetown, you just dial that number. Note: You don’t need to include ‘9’ when dialing the number.

Where can I go for more help on Zoom Phone?
You can visit Zoom’s online user guide for getting started with Zoom Phone.