Office Telephones and Voicemail

Ordering New Phone Service

Phone requests may take up to 5 business days to complete.

  1. Complete the Voice Service Order (VSO) form. For help submitting an order, call the Service Center at (202) 687-4949. 
  2. Provide a cost center for charges along with an authorized signature.

Disconnecting Phone Service

Disconnections take up to 24 hours to complete.

  1. Complete the Voice Service Order (VSO) form. For help submitting an order, call the Service Center at (202) 687-4949.
  2. Provide a cost center for charges along with an authorized signature.
  3. Fax the VSO to UIS Customer Service at 687-1991.

Shared Costs

The Pinnacle Telecommunications Management System is the application used to review GU monthly telecommunication bills. Please contact Billing Services (202-687-3607; uisbilling @ georgetown.edu)  for Pinnacle access. 

 

  Set/Service   Monthly Recovery Charge   Monthly Line Charge   Total Monthly Charge

 2500 Desk Set                0.25                                   29.35                                 29.60
 2554 Desk Set                0.25                                   29.35                                 29.60
 8410D                            3.09                                   29.35                                 32.34
 2410D                            1.97                                   29.35                                 31.32
 1408D                            1.97                                   29.35                                 31.32
 8434D                            5.94                                   29.35                                 35.29
 2420D                            5.94                                   29.35                                 35.29
 1416D                            5.94                                   29.35                                 35.29
 9408D                            5.94                                   29.35                                 35.29
 4612IP                            0                                        29.35                                 29.35
 9630IP                            0                                        29.35                                 29.35
 9620IP                            0                                        29.35                                 29.35
 Audix/Voicemail             0                                         0.96                                   0.96
 Line only (i.e., fax)          0                                        29.35                                 29.35
 Cable TV                         0                                        35.00                                 35.00

  One-Time Charge               Comments

0

0

0                                               No longer supporting new services

0                                               No longer supporting new services

0                                               No longer supporting new services

0                                               No longer supporting new services

0                                               No longer supporting new services

0                                               No longer supporting new services

0                                               Will replace 1408D and 1416D

 240.00                                     No longer supporting new services

 240.00                                     VOIP (Voice Over Internet)

 240.00                                     VOIP (Voice Over Internet)

0

0

0

 

 

International Calling Rates-Georgetown Law Center

Click here to view the list of international calling rates

 

Abbreviated Dial List

Abbreviated dial lists allow you to store selected telephone numbers for quick and easy dialing. Each stored number can be up to 24 digits. 
This feature is very useful since it will automatically dial frequently used phone, PIN, or personal access numbers. 
On a single line set you access these lists by using an access code. For multi-line sets you push a pre-programmed button. There are two types of AD lists: personal and group.
 
Personal Lists
This type of list allows you to store up to 100 entries for your personal use. Contact the Help Desk if you'd like to request a personal list. 
Group Lists
This type of list allows a group of people who frequently dial the same numbers to store that set of numbers. Group lists can have up to 99 entries. This type of list can be administered by one of the people using it, by or the UIS Service Center.
To discuss your specific needs and how to use abbreviated dial lists, call the Service Center at 202-687-4949.
 
Programming Your List on a Single-Line Set
Once your list has been set up by the UIS Service Center, you will have to program your Abbreviated Dial (AD) buttons.

  1. Lift the receiver and listen for a dial tone.
  2. Press * 0 for system access.
  3. Listen for another dial tone.
  4. Dial the list number -- in this example, number 1.
  5. Listen for a dial tone, dial the list number (1), then dial the list member -- in this example number 1.
  6. Dial the desired number. Remember to dial 9 + number for off-campus numbers.
  7. Press # when completed.
  8. Listen for confirmation tone.
  9. Repeat as necessary to complete your list.
  10. Hang up to end programming.

Programming Your List on a Multi-Line Set
Once your list has been set up by the UIS Service Center, you will have to program your Abbreviated Dial (AD) buttons.

  1. Lift the receiver and listen for a dial tone.
  2. Press * 0 for system access.
  3. Listen for another dial tone.
  4. Press the AD button to be programmed.
  5. Listen for a dial tone.
  6. Dial the desired number. Remember to dial 9 + number for off-campus numbers.
  7. Press # when completed.
  8. Listen for confirmation tone.
  9. Repeat as necessary to complete your list.
  10. Hang up to end programming.

To Call a Number Using a List

  1. Lift the receiver and listen for a dial tone.
  2. Press the AD button (on multi-line set) or dial the list access code, then the list member* (on single-line set).

Number is dialed.
Note: In single-line sets, personal lists can be accessed with the following access codes: *7 (to access list one), *8 (list two), and *9 (list three). To call a number from one of these lists, enter the list access code followed by the list member, e.g., *7 1.

Blocking Your Phone Number

You may wish to prevent off-campus individuals from viewing your direct phone number when you make a phone call.  This can be done on a per-call basis by dialing "195" before placing your call. The person you are calling will see a "blocked call" or "private" message on their caller ID device. The actual message that they see will depend on the telephone company that they are using.

Note:  Outgoing number blocking is not available for on-campus calls.
 

Example Scenarios
I am making a local off-campus call 
I am making a long distance call 
I would like to program a speed-dial button

 

 

I am making a local off-campus call

  1.     Lift the handset of your telephone or press the speaker button.
  2.     When you hear a dial tone, press 195.
  3.     The dial tone will continue. Press 9 and then enter the number you wish to call.

Example:  Jane Hoya wishes to call John Saxa. Jane has a campus phone, and John, who is off-campus, has a caller ID device. To prevent John from seeing Jane's direct campus number, Jane would dial 195+9+555-1212.

I am making a long distance call

  1.     Lift the handset of your telephone or press the speaker button.
  2.     When you hear a dial tone, press 195.
  3.     The dial tone will continue. Press 9 and then press 1 and then enter the number you wish to call, including the area code.

Example:  Jane Hoya wishes to call Joe Smith. Jane has a campus phone, and Joe, who lives in Honolulu, has a caller ID device. To prevent Joe from seeing Jane's direct campus number, Jane would dial 195+9+1+555-555-1212.

I would like to program a speed-dial button
Your phone must have the speed-dial function activated before you can assign speed-dial numbers to the buttons on your phone.  If you are unsure whether you have speed-dial activated, please call the Service Center at (202) 687-4949.

  1. Lift the handset of your telephone or press the speaker button.
  2. When you hear a dial tone, press *0 ("star" key + the "zero" key).
  3. Press the grey button you wish to assign a number to. Its green light will remain solid.
  4. Enter the number you wish to assign.  If you wish to make "195" a speed number, enter 195.
  5. Press the grey button again. You will hear a short confirmation tone. Hang up the phone.

Example:  Jane Hoya wishes to assign "195" to one of her speed-dial buttons. She calls customer service at 7-4949 to confirm that she has speed dial activated. When speed dial has been activated, she lifts the handset on her phone and presses *+0. She then presses the grey button to which she wants to assign 195, enters 195, and then presses the grey button again. After she hears the confirmation tone, she hangs up the phone.
When Jane wishes to dial an off-campus call and have her direct campus number blocked, she presses the assigned grey button and then dials the number as usual.

Forwarding

Call forwarding temporarily forwards all your calls to another extension of the your choice. This extension can be a receptionist, some other individual taking your calls, or a phone line where you will be for a period of time. This feature is used when you will be away from your phone and want your calls to be forwarded a specific place. 
If the call isn't answered at the forwarded-to number, it will revert back to your programmed call coverage path. Always let the person who will be receiving your calls know that you have forwarded your line to their extension. 

To Activate the Call Forwarding/Busy/Don't Answer Feature

  1. Lift the handset and listen for a dial tone.
  2. Dial *2. You will then hear the dial tone again.
  3. Dial the number where your calls will be sent.
  4. Listen for the confirmation tone.
  5. Hang up.

To Cancel Call Forwarding

  1. Lift the receiver and listen for a dial tone.
  2. Press # 2.
  3. You will hear a confirmation tone.
  4. Hang up.

Call Parking

Call parking allows you to park a call and pick it up at another location. 
To Park a Call on Multi-Line Sets 

  1. Press the transfer button.
  2. Press the call park button ( or dial the call park code, 150).
  3. Press the transfer button.

To Park a Call on Single-Line Sets 

  1. Depress the switch hook.
  2. Dial the call park code, 150.
  3. Hang up.

To Retrieve a Parked Call

  1. Lift the handset and listen for a dial tone.
  2. Dial 151 (the call park answer-back code).
  3. Dial the extension number that originally parked the call.

Call Pickup

The call pickup feature lets you answer a call at your phone for another extension within your pickup group. Use this feature when you wish to handle a call for a group member who is absent or otherwise unable to answer their line. 
Note: You can only use this feature if you and the called party have been assigned to the same pickup group by the IS Service Center.
To Answer a Call Within Your Pickup Group When Your Phone is Idle 
For single-line sets

  1. Lift the handset and listen for a dial tone.
  2. Press # 4. The picked-up call will be connected to your phone.

For multi-line sets

  1. Lift the handset and listen for a dial tone.
  2. Press the call pickup button or dial code # 4.

To Answer a Call Within Your Pickup Group While on Another Call
For single-line sets

  1. Press R or press the switch hook. You will hear a dial tone.
  2. Press # 4. The picked-up call will be connected to your phone.
  3. Press R or press the switch hook to answer the held call.

For multi-line sets 

  1. Put the current call on hold.
  2. Press the call pickup button and you will be connected with the picked-up call.
  3. To return to original call on hold, just press the extension button with the flashing red light.

Call Waiting

This feature sends a distinctive tone to notify you of an incoming call waiting to be answered when you are busy with another call. It allows you to complete or hold your present call and pick up the waiting call. Call waiting can be a time saver for both the person receiving the call as well as the caller. If you use a modem on your phone line, you may need to disable Call Waiting for your data connection.

To Put a Present Call on Hold and Answer the Call Waiting Tone

  1. Press R or press the switch hook. You will hear a dial tone.
  2. Dial 1 0 6. Your present call will be put on hold while you connect to the waiting call.
  3. To return to first call, repeat steps 1 and 2.

To Answer the Call Waiting Tone

  1. Complete the present call and hang up. Your phone will begin to ring immediately.
  2. Pick up the handset and answer.

Since call waiting tones can interrupt data transmission, you may sometimes wish to prevent call waiting from announcing incoming calls. This is especially useful for single-line set users who share their line with a fax or modem.
To enable Data Protection

  1. Lift the handset.
  2. At the dial tone, dial 1 1 3.

Data protection can also be enabled by adding 1 1 3 , (be sure to include the comma) to the beginning of the number that your modem is programmed to dial. The data protection code can be added to the programmed dialing of faxes.
Data protection will be turned off, and normal call waiting function will be restored when you hang up. 

Phone Codes

 Feature                                          To Actuvate                             To Cancel
 Auto Call Back*                                  * 5                                            # 5 
 Call Forward/Follow Me               * 2 plus extension                           # 2
 Call Forward/ Busy/Don't Answer       107                                          # 2 
 Call Park                                             150                               151 plus extension
 Call Pickup                                           #4  
 Call Waiting Answer/Hold **                106  
 Data Protection                                    113  
 Program Abbreviated Dial Lists            * 0  
 Redial                                                  119  
 Send All Calls                                       * 3                                          # 3
 Wake-up Service                                  140  
 

* Multi-line sets need to be pre-programmed for Auto Call Back, but all other features are available on multi-line sets by assigning a button or dialing the access codes above.

** Applies to single-line sets only.

Conference Calls

The conference feature allows you to add additional parties to a call so you may conduct a telephone conference. Use this feature to include others in a discussion. For single line sets conferencing is limited to 3 callers. Multi-line users may have up to a six-way conference. Two of the participants in a conference call can be at outside numbers. 

To Add a Third Party to a Call on Single-Line Sets

  1. Press R or press the switch hook. You will hear a confirmation tone indicating that your present call has been put on hold.
  2. Dial the number of the third party and wait for an answer.
  3. Once answered, press R or press the switch hook to begin conference.
  4. If you get no answer or the line is busy, press the R button or press the switch hook to return to the original party.

To Add a Third Party to a Call on Multi-Line Sets

  1. Press the Conference button.
  2. Dial the desired party.
  3. Once the party has answered, press the Conference button again.
  4. Repeat steps 1-3 for additional conference connections. Multi-line set users can conference up to six calls at one time.

To Drop a Party on Single-Line Sets

  • Press R or press the switch hook. You will remain connected to the original party.

To Drop a Party on Multi-Line Sets

  • Pressing the DROP button will disconnect the parties on the call in reverse order. In other words, the last party to join the call will be the first call dropped if the DROP button is utilized. Participants who have called into the conference can end the call themselves by hanging up.

 

Putting a Call on Hold

This feature lets you temporarily put a call on hold while you place another call, use another feature, or answer another ringing line.

To Put a Call on Hold Using Single-Line Sets

  1. Press R or press the switch hook. You will hear a tone.
  2. Dial 1 0 6. You will hear the dial tone.

To Put a Call on Hold Using Multi-Line Sets

  • Press the HOLD button.

To Return to a Held Call Using Single-Line Sets

  • Hang up. The held call sends a 3-burst priority ring, OR press R or press the switch hook (if you don't hear a dial tone) and dial the hold code (106).

To Return to a Held Call Using Multi-Line Sets

  • Press the line with the flashing red light.

 

Redialing the Last Number Dialed

The last number dialed feature allows single-line set users to automatically redial the last telephone number dialed. Multi-line sets may have this feature programmed on an feature button by the Service Center. Such a button would be labeled "LND."
 

To Automatically Redial the Last Number Called on Single-Line Sets

  1. Lift the handset.
  2. At the dial tone, dial 1 1 9.

To Automatically Redial the Last Number Called on Multi-Line Sets

  • Press the LND button.

 

Send All Calls (SAC)

This feature temporarily sends all of your calls to the extension of the person or voicemail designated to answer them when you are unavailable. Use this feature when you will be away from your desk or when you do not wish to be interrupted by phone calls. 
The feature buttons can be programmed to activate this feature and they are often labeled "Send All Calls" or "SAC." Many extensions are programmed so that the user's Audix voicemail box is the send all calls coverage point. 
To have a coverage point assigned or a feature button programmed, call the Service Center at 202-687-4949.
 

To Send all Incoming Calls Immediately to Your Coverage Point

  1. Lift the handset.
  2. Dial * 3. You will hear the confirmation tone.
  3. If a call is placed to your extension, you may hear a quick half-ring, indicating that the call has gone to coverage.

 
To Cancel Send All Calls

  1. Lift handset.
  2. Dial # 3. You will hear the confirmation tone.

To Transfer to the Called Party's Voicemail a Call that Has Come to you Via Call Coverage
For single-line sets

  1. Press R or press the switch hook. Listen for the dial tone.
  2. Dial # 0. Hang up and the call is sent to Audix.

For multi-line sets

  1. Press the Transfer button.
  2. Dial # 0.
  3. Press Transfer again.

 

Transferring Calls

The transfer function switches a call from your phone to another extension. Use this feature when you wish to connect a party to someone better qualified to handle the call or when your caller needs to speak further with someone else at another extension.
 

To Send Your Present Call to Another Extension on Single-Line Sets

  1. Press the R button or tap the switch hook. You will hear a double beep indicating that the present call has been placed on hold.
  2. Dial the extension or the number to which the call is to be transferred.
  3. You will hear the ringback tone. You may remain on the line and announce the call if you desire. (If the number is busy, press the R button or tap the switch hook to reconnect to the original call.)
  4. Hang up.

To Send Your Present Call to Another Extension on Multi-Line Sets

  1. Press the Transfer button.
  2. Dial the extension to which you are transferring; wait for ringback; announce the call if desired.
  3. Press Transfer again.
  4. Hang up.
  5. Verify that the appearance holding the call to be transferred goes dark upon successful transfer.

Note: If there is no answer at the forwarding extension or if the number dialed is busy, retrieve the held call by pressing the line button for the call on hold.

 

Wakeup Calls

You can program your extension to ring at a specified time by using the wake-up service. This service is not available to people at the Medical Center or off-campus.
Note: You can only program a wake-up call for the extension from which  you are calling. This feature is only available to people at the university,  not at the hospital or off-campus. 

To Program a New Wake-Up Call (at That Extension)

  1. Pick up handset and listen for the dial tone.
  2. Dial 1 4 0.
  3. Enter the time at which you wish to be called, then press #.
  4. Press A or 2 for a.m. and P or 7 for p.m.
  5. Hang up.

To Change a Wake-Up Call (at That Extension)

  1. Pick up handset and listen for the dial tone.
  2. Dial 1 4 0.
  3. Press 2, enter the new time of the wake-up call, and press #.

To Delete or Cancel a Wake-Up Call (at That Extension)

  1. Pick up handset and listen for the dial tone.
  2. Dial 1 4 0.
  3. Press 3 and hang up.

 

Voicemail Instructions

The Cisco Unity voicemail system enables Georgetown students and employees to receive voicemail messages from anywhere, as well as to send voice messages to one or several recipients within Georgetown. You can access your voicemail messages from any telephone (on-campus or off-campus, local or long distance).
To access the Cisco Unity voicemail system, dial (202) 687-8255 (7TALK).

Voicemail Setup Instructions
If this is your first time accessing the Cisco Unity voicemail system, you will need to set up your voicemail. The system will prompt you with instructions for the following steps in setting up your voicemail:

  1. ID: Enter your five-digit extension (for example, 7-xxxx), and then press the # key. If you are calling from your extension, the system will recognize your extension and immediately prompt you for your PIN. To return to the previous prompt to enter a different extension, press *.
  2. PIN: Enter your PIN. If the system does not accept your PIN, enter the default PIN 123456 then press the # key.
  3. Name: Record your name and then press the # key.
  4. Greeting: Record a personal greeting or use the system greeting.
  5. Reset PIN: If you entered the default PIN, the system will prompt you to change your PIN to at least a four-digit number.

Cisco Unity Voicemail Instructions
Click here to download the Cisco Unity Voicemail Instructions. The instructions contain many of the basic options for using the Cisco Unity Voicemail system.

Getting Help
To request new voicemail services, reset your voicemail PIN, or for general assistance, please contact the Service Center at (202)687-4949 or submit your request using the Voice Service Order (VSO) form.