Dialpad FAQ

  • What is Dialpad?

Dialpad is a collaboration tool that enables you to send individual and group text messages, conduct video chats, make and receive phone calls, and hold online meetings. You can use Dialpad on your computer (Mac, Windows) and mobile device (iPhone/iPad, Android).

  • Detailed instructions

Detailed written instructions for using Dialpad and managing settings can be found here.

  • Do I need to get Dialpad?

No, you don't need to get Dialpad at this time since we are evaluating it as part of a pilot. However, if we make Dialpad available to all Georgetown faculty and staff, you might want to consider enrolling in Dialpad. 

  • What can I do with Dialpad (that I can't do with my desk phone)?

You will have much more information available about other Dialpad users (such as other Georgetown Dialpad users)

  • Who is eligible to get Dialpad?

Since we are currently in a pilot, Dialpad is only availalble to certain departments for evaluation. If we decide to make Dialpad available campus wide, all current Georgetown faculty and staff will be eligible to get Dialpad. 

  • How do I get Dialpad?

If you are a current Georgetown faculty or staff member and work in one of the departments participating in the Dialpad pilot program, you will receive an invitation to try out Dialpad.  

  • Will my desk phone be taken away if I sign up for Dialpad?

As part of the process for signing up for Dialpad, 

  • Do I get to keep my desk phone number?

You can keep your desk phone number, but you'll want to set up Dialpad to forward calls from your desk phone to your Dialphone phone number. (When you get Dialpad, you'll be assigned a new phone number.) 

  • If I use Dialpad on my mobile phone, will my minutes be used up every time I make a call? 

You won't have to use your minutes if you use Dialpad on your mobile device. In fact, you can set up Dialpad so that you'll be able to make and receive calls over a WiFi network if you're in a location that has either no cell phone service or has a very weak signal.