Congratulations on joining the Georgetown community! The following information should help you get started with GU technology services over the summer before you arrive.
Your NetID and password are your keys to many of the technology services you will use at Georgetown. The Office of the Registrar will mail your NetID and a temporary password to you with your offer letter. After the university receives your deposit and you are officially matriculated, you will receive additional information about your NetID enabled accounts such as email. Please be sure to keep your letter in a secure place and follow any instructions provided.
I haven't received my NetID password letter yet. What should I do?
Most students at U.S. mailing addresses should receive NetID password letters 2 to 4 weeks after being accepted into an incoming class.
If you have not received your NetID password letter by June 2, you can contact the UIS Service Center at 855-687-4949 for assistance in having your password reset.
I have received my NetID letter, but it says the password is 'Already Set.' What should I do?
The phrase "Already Set" is not a temporary password. It is a phrase to show that you may have already set a password for your account, either through a prior affiliation with the university or by contacting UIS before the letter was printed. Unfortunately, this means you will need to have your password reset if you've forgotten what you set it to previously.
If you set up challenge questions in Password Station you can reset your password yourself. If you haven't set up questions or forgot the answers, you may contact the UIS Service Center at 855-687-4949 for assistance.
I have received my NetID letter, but the password I was given does not work. What should I do?
A small number of students receive letters with incorrect temporary passwords. Unfortunately, this means you will need to have your password reset.
Please call the UIS Service Center at 855-687-4949 for assistance with resetting your password.
Can UIS tell me what is my current password or take my reset request over the phone?
While we cannot tell your current password, the UIS Service Center can assist with resetting and changing your password to something permanent. You may call them at 855-687-4949 for assistance.