FAQ (Duo Two-Factor Authentication)

What is Georgetown Duo?

Duo is a tool that provides an extra level of security that protects your Georgetown password against hackers. Duo uses a process called "two-factor authentication" to require an additional step at login that ensures your password is protected against theft. 

What are the benefits of using Georgetown Duo?

Georgetown Duo provides secure access to Georgetown computing services such as Georgetown Google Apps, Box, GMS, and Blackboard, protecting your password against potential attacks. 

Who is eligible to enroll in Georgetown Duo?

Elibility is open to students, faculty, and staff.

All current Georgetown students, faculty, and staff on the Main Campus, Medical Center, Law Center, and the McDonough School of Business are eligible to enroll in the Duo security service

I'm a SUA employee; can I enroll in Georgetown Duo?

The Duo security service is not available for SUA employees at this time.

How does the Georgetown Duo security service work?

You first enroll in Georgetown Duo then install the Duo app on your mobile device, and then set up your mobile device to work with Georgetown Duo. Once you're set up, you'll log in to any Georgetown computing service as before, but after you enter your NetID and password, Duo pushes an authentication notice to your device. Once you verify the notification, you'll be able to access your account. You'll need to make sure you have your mobile device with you whenever and wherever you log in. 

How will logging in to GU Web sites differ using the Georgetown Duo security service?

After you log in to a Georgetown computing service (e.g., Google Apps, Box, GMS, Blackboard), Duo will ask you to choose an additional authentication method (send a notification to your device, call you, or require you to enter a passcode) that will require you to take an action on the mobile device you enrolled in Georgetown Duo. Once you do this, you’ll be logged in.

Am I required to sign up for Georgetown Duo? 

No, Duo is optional for all those eligible to sign up for the service. 

Do I have to sign up for Georgetown Duo within a certain time frame?

No, you can sign up for Georgetown Duo at any time.

How do I sign up for Georgetown Duo?

To sign up, you first need to enroll in Georgetown Duo by going to the Georgetown Duo Claims Web page, which you can access from the Georgetown Google Apps home page. You'll then need to install and set up the Duo Mobile app on your mobile device

What if I don't like using Georgetown Duo? 

If you no longer want to be enrolled in Georgetown Duo, you can opt out of the Duo security service at any time.

How do I opt out of the Duo security service?

Click here for details on how to opt out of Georgetown Duo

The device I enrolled in Georgetown Duo was lost/stolen. What do I do? 

Contact the Service Center immediately to report that your device was lost/stolen. 

Note:  With Duo's two-factor authentication, your Georgetown password should continue to be protected from hackers, so no one should be able to access any GU Web sites you regularly log in to. However, any data on your device (documents, contacts, email addresses) might be accessible; therefore, the data on your device might not be retrievable.

How do I add another device to my Duo account?

Click here for instructions on how to add another device to your Duo account

Can I use Georgetown Duo if I'm out of the country?

Yes. You can use Georgetown Duo from anywhere, as long as you can connect to the Internet. If you are in a location where you don't have Internet access, you can generate a passcode using the Duo Mobile app on your mobile device.

How can I use Georgetown Duo if I don't have cellular or Internet service?

You can generate a passcode using the Duo Mobile app.