Echo360 Lecture Capture Support

FACULTY FAQS


KNOWN ISSUES

Why am I unable to access the Echo360 Server (ESS)? 

Faculty who are teaching in the current semester are automatically given Echo Accounts.

Staff who wish to have an Echo360 account must contact the UIS Service Center and request that an Echo360 account be created. 

If you have received confirmation from the Service Center that an account has been created for you, please attempt to access the Echo360 Server (ESS)  https://lecturecapture.georgetown.edu/ and login with your active NetID and NetID password. 

If you still cannot login, you can attempt to login to the following University service sites and ensure you can access other University services:

Georgetown email: http://apps.georgetown.edu/
Blackboard: https://campus.georgetown.edu
MyAccess: https://myaccess.georgetown.edu/

If you are not able to login to your Georgetown email, Blackboard, or MyAccess, please contact the UIS Service Center as you may be experiencing a password related problem or other NetID-related issue requiring assistance.

If you are able to login to all three of the above University services, but are not able to login to the Echo360 Server (ESS), please contact the UIS Service Center and state that even though 1) you are a faculty member teaching in the current semester or; 2) are a staff member who has confirmation that an Echo360 account has been set up for you, you still cannot login to the Echo360 Server (ESS).

Why am I unable to publish a lecture capture using the Personal Capture client?

If you are publishing from campus, you should use the SaxaNet wifi network or another network besides GuestNet; you cannot publish on the GuestNet network.

Is your computer system set to sleep and turned itself off? At times, such settings on your system may turn your computer off before the recording has been uploaded onto the server and published. Please make sure that your system is not turning off prematurely.

At times, slow internet connections may interfere with Echo360 Personal Capture client's ability to publish a recording onto the server. Please make sure that you have a fast and reliable internet connection (e.g. DSL, Cable, etc).

Also, check the server hostname by opening the Echo360 personal capture sofware, go to your recordings and on the application menu go to Preferences > Server (on Mac) or Tools > Options (on Windows).   For Hostname / IP Address "lecturecapture.georgetown.edu" should be entered and below "https" should be selected.  If not, enter this information, select "OK", and try publishing again.

What do I need to playback a lecture capture?

A Web browser is needed to playback a lecture capture.  Echo360 playback is supported on most of the recent major browser versions (Chrome, Internet Explorer, Firefox, and Safari). 

If you were asked to access a lecture capture in Blackboard, you will need an active NetID and NetID password to login to Blackboard. Additionally, you will need to be enrolled in the accompanying Blackboard course. However, if you were provided a link to a lecture capture outside of Blackboard, all you should need is a Web browser.

Please note: Echo360 captures cannot be viewed using the University's GuestNet wireless network; instead use SaxaNet, another wireless network, or a wired connection to view captures.

Where do captures published to my Blackboard course show up?

Captures published to a Blackboard course site will appear under the Documents content area of your site, unless you create a dedicated content area titled Lecture Captures on the course menu, in which case captures will appear there instead.  The Documents menu item appears by default in the menu of new Blackboard course sites.  If there is neither a Documents nor a Lecture Captures button on your course menu, the published captures will not show up at all in the course site.

What do I do if my lecture capture did not appear in my Blackboard course site?

Note: It can take up to 24 hours after you publish a lecture capture, for it to display in your Blackboard course site.

In order to publish an Echo360 capture to a Blackboard course section, you must have either a content area titled "Lecture Captures" or "Documents" in your Blackboard course site menu. "Documents" appears by default in the menus of new Blackboard course sites; an instructor can add "Lecture Captures" to the course menu if desired.

If neither "Lecture Captures" or "Documents" appears in your course menu, add one of these content areas to your Blackboard site. Future captures should appear in the Lecture Captures content area (or Documents content area if you don't have a Lecture Capture content area).

To republish lectures that got published prior to the Lecture Captures content area being added to the Blackboard site, do the following:

1. Log in the Echo System Server.
2. Find the capture you want to publish to Blackboard and select "Edit."
3. Scroll to the bottom and click on "Add Publisher."
4. Select "Blackboard via Individual Links.".
5. Fill in the CMS ID (example: ENGL-101-01.Fall2011), then Save.
6. On the main Edit page, click "Save."

NOTE: Once you click on the Save button, the media is re-processed and it can take up to 24 hours for the recording to appear in your Blackboard course site.

Can my students access Echo captures after the end of the semester through Blackboard?

Soon after the end of a semester, any Echo360 courses associated with it will no longer appear as a publishing option for instructors. However, students in the course can still access the Echo captures after the end of the semester if the Blackboard course site remains available.

What are the requirements to use Echo360?

An active Georgetown University NetID and NetID password are needed to create recordings in Echo360.

The following information explains further requirements:

Recommended Operating Systems

Recommended Hardware and Software

Recommended Browsers

Supported Cameras

How long does it take to publish a capture?

After a capture is uploaded to the Echo360 server, it must be processed before it is available for viewing.

Please allow up to 24 hours for processing to be completed.

Although Echo360 captures are often processed much sooner, some captures may take a full day to process due to factors such as demand on the server.

Why am I unable to playback a lecture capture?

At times, slow internet connections may interfere with the playback process of a lecture capture. Please make sure that you have a fast and reliable internet connection (e.g. DSL, Cable, etc). If you have established that you do have a fast and reliable internet connection, please contact the UIS Help Desk for further troubleshooting.

How do I project a powerpoint while using Echo360?

When you are projecting a powerpoint while using Echo 360, make sure to alter the settings for two displays in the Powerpoint slide show menu such that it is set for "Mirror Show" and not "Presenter View"; otherwise, the screen resolution will change and Echo 360 will crash.

How do I copy lecture captures from one Blackboard course site into another?

NOTE:  When Blackboard content is copied from one course site into another, lecture capture content is NOT included in the course copy.  Instructors can manually copy the Echo360 lecture captures from one Blackboard course site into another using the following simple steps:

1. To copy a lecture capture to a new course, first log in to https://lecturecapture.georgetown.edu and type in your NetID and NetID Password.

2. Locate the name of the capture you wish to copy. Hover over the name of the capture until the blue links appear, and click on the “Copy” link at the far right.

3. Change the name of the capture if you prefer, and choose the term, course, and section from the drop down menus. Click the “Copy” button.

4. The capture will be copied to the new Blackboard course site in the Echoes folder, if you have one, or the Documents folder, if you do not have an Echoes folder.

Where to find the raw media files for personal captures stored on your computer?

Mac OS X

Go to Documents > Echo360 > Personal Capture > Recordings

In the Recordings directory, for each capture there will be a directory with a long, random alphanumeric name. Inside each capture directory, there should be a .mov (Quicktime) file.

Windows

On Windows 7 and 8: Go to C:\Users\<Username>\AppData\Local\Echo360\Client\Recordings\

NOTE: If you can't find the AppData directory:  In Windows 8, in Desktop view, open FIle Explorer, click on the View tab, and check "Hidden items."  In Windows 7, click the Start button, and select Control Panel > Appearance and Personalization > Folder Options; under the View tab, select Advanced settings, click "Show hidden files and folders," and click OK.

In the Recordings directory, for each capture there will be a directory with a long, random alphanumeric name.  Inside each capture directory, there should be a .wmv (Windows Media) file.

KNOWN ISSUES

  • You cannot view Echo360 captures on the GuestNet wireless campus network. Use the SaxaNet wireless network or another network instead.
  • You cannot publish Echo360 captures using the Personal Capture client on the GuestNet wireless campus network. Use the SaxaNet wireless network or another network instead.
  • If you wish to record a Personal Capture with a Mac laptop with a Retina display connected to a projector, you must connect the projector then check "mirror displays" before launching Echo360 (after connecting the projector, go to System Preferences > Displays > Arrangement and check "mirror displays").
  • If you use Echo360 Classroom Capture to make an adhoc recording on a podium computer, an incorrect default Product Group may appear (e.g., "Audio Only"). When setting up an adhoc capture on a podium computer, be sure to check the Product Group and change it if necessary to something that includes "Display" or "Rich Media Streaming," so the capture will include your screen content.

UPGRADE RELEASE NOTES
v5.4 Service Pack 5 - 7