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How to use Telephones and Voicemail: Transferring Calls

The transfer function switches a call from your phone to another extension. Use this feature when you wish to connect a party to someone better qualified to handle the call or when your caller needs to speak further with someone else at another extension.
To send your present call to another extension on single-line sets
  1. Press the R button or tap the switch hook. You will hear a double beep indicating that the present call has been placed on hold.
  1. Dial the extension or the number to which the call is to be transferred.
  1. You will hear the ringback tone. You may remain on the line and announce the call if you desire. (If the number is busy, press the R button or tap the switch hook to reconnect to the original call.)
  1. Hang up.
To send your present call to another extension on multi-line sets
  1. Press the Transfer button.
  1. Dial the extension to which you are transferring; wait for ringback; announce the call if desired.
  1. Press Transfer again.
  1. Hang up.
  1. Verify that the appearance holding the call to be transferred goes dark upon successful transfer.
Note: If there is no answer at the forwarding extension or if the number dialed is busy, retrieve the held call by pressing the line button for the call on hold.
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