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How to use Telephones and Voicemail: Send All Calls (SAC)

This feature temporarily sends all of your calls to the extension of the person or voicemail designated to answer them when you are unavailable. Use this feature when you will be away from your desk or when you do not wish to be interrupted by phone calls. The feature buttons can be programmed to activate this feature and they are often labeled "Send All Calls" or "SAC." Many extensions are programmed so that the user's Audix voicemail box is the send all calls coverage point. To have a coverage point assigned or a feature button programmed, call the Service Center at 202-687-4800.
 
 
To send all incoming calls immediately to your coverage point
 
  1. Lift the handset.
 
  1. Dial * 3. You will hear the confirmation tone.
 
  1. If a call is placed to your extension, you may hear a quick half-ring, indicating that the call has gone to coverage.
 
 
To cancel Send All Calls
 
  1. Lift handset.
 
  1. Dial # 3. You will hear the confirmation tone.
 
 
To transfer to the called party's voicemail a call that has come to you via Call Coverage
 

For single-line sets

  1. Press R or press the switch hook. Listen for the dial tone.
 
  1. Dial # 0. Hang up and the call is sent to Audix.
 
 

  For multi-line sets

  1. Press the Transfer button.
 
  1. Dial # 0.
 
  1. Press Transfer again.
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