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HOME » TELECOMMUNICATIONS » HOYANET PHONE & CABLE

Hoyanet Services: Troubleshooting for Cable Television Service

I can't see channels on my television.

Problem: I can only see a few fuzzy channels or no channels at all.

  1. Did you or a roommate sign up for cable service? Except during the free preview period, cable is only on if you or a roommate has subscribed. Allow up to 5 business days after subscribing for the cable service to be activated.
  2. Are you using the right cable jack? In residence halls, be sure to try both cable jacks if there is more than one in the room. Some jacks may be located behind furniture. In apartments, only the common room cable jack is turned on be default.
  3. Is your coaxial cable working? Is it connected securely at both ends? Make sure that the coaxial cable is connected securely both to the wall jack and the 'Video In' connector on your television. If you have a VCR connected between the jack and the TV, make sure all cables are connected securely and correctly. If you can, borrow a firends coaxial cable to make sure your's is not broken.

Problem: I get great reception on lower channels, but I don't see any higher channels.

  1. Make sure your television is set to receive cable channels; you can usually set this through the television's on-screen menu. Consult your TV manufacturer for assistance. If the television is set for antenna mode, you won't see any high-numbered channels.

Problem: Some channels occasionally become pixelated or distorted..

  1. Most of our channels are pulled from satellite dishes. A condition called "rain fade" can result in pixelated pictures and breaks in the coundtrack. Rain fade is usually caused by storms or other bad weather interfering with the television signal as it passes from the satellite to our dish. Unfortunately, the only thing we can do is wait for the weather to pass. If you notice consistent "rain fade" during good weather, please report it to the UIS Student HelpDesk at 202-687-4577.

I had cable service, but it stopped working.

Problem: My cable service was turned off a couple weeks after school started.

  1. Did you or a roommate actually subscribe to the cable service through Student Access+? UIS runs a free preview period at the beginning of the fall semester. However, if you don't sign-up by the end of the preview, service will be cut off. You can still subscribe at any time during the year.

Problem: I subscribed to the cable service and was getting all the channels, but now I get no channels at all.

  1. First, go through the troublshooting steps for the first problem above. It's possible that a roommate or visitor messed with the cable setup and things aren't connected correctly.
  2. Did you pay your bill on time? Cable service will be shut off if the roommate who subscribed doesn't pay the bill. This roommate can call the UIS Student HelpDesk at 202-687-4577 to check his or her account status.
  3. There may be a technical problem. Call the UIS Student HelpDesk at 202-687-4577 so a technician can be dispatched to diagnose and repair the problem.

Problem: Callers receive a message "extension not valid."

  1. This is a phone programming problem (the call is trying to go to voice mail coverage but it is set up incorrectly). Please contact the Student HelpDesk at 202-687-4577 so we can fix it for you.
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