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HOME » TELECOMMUNICATIONS » HOYANET PHONE & CABLE Hoyanet Services: BillingBasic telephone service is included in the housing fees billed to your student account. It is provided automatically for all resident students. PAETEC long distance, voice mail, and cable television are all billed together in a monthly bill from PAETEC. Individual charges (like cable television) may come less frequently. You can request a PAETEC account online at http://campuslink.paetec.com. If you do not have a PAETEC account when your voice mail and cable television charges are billed, an account will be created for you automatically. Our current billing cycle ends in the 7th of each month. Charges for voice mail and cable services will appear on your first monthly bill from PAETEC after you subscribe for service. Generally, semester charges for the fall will appear on your September or October 8 bill and semester charges for the spring will appear on your February 8 bill. UIS also posts end-of-year charges for lost or damaged ResNet media adapter equipment to your PAETEC account. Charges are generally posted the month after the end of the spring and summer semesters. If equipment is returned in good working order after charges have been posted to your account, a credit will be issued. Bills are Delivered to Your @georgetown.edu E-mail Address By default all students living in the residence halls are enrolled in PAETEC's online billing program. At the close of each billing cycle, a notice is sent via e-mail to your @georgetown.edu email address letting you know that your bill is available online for viewing and payment. If you would like to have this bill notification sent to a different e-mail address, you can change your preferred e-mail address by calling PAETEC Customer Service at (800) 962-4772. If your account balance is under $2.00, you will not receive a notice. If your balance is under $2.00 for an entire quarter, you will receive a notice to keep your balance current. You can also request a paper bill sent through US Mail. There is a $1 per month fee to receive a paper bill. Manage Your Account Online with PAETEC Campuslink You can access all of your PAETEC account information through PAETEC's Campuslink web site at <http://campuslink.paetec.com>. You will need to log in with your 11-digit account ID and your Personal Billing Number (PBN). With Campuslink, you can:
How to Pay Your Bill Credit Card or Debit Card American Express, Discover, Mastercard, and Visa cards are accepted. Pay online at <http://campuslink.paetec.com> or call 1-800-962-4772 to pay over the phone. Check by Phone Call 1-800-962-4772 to pay with a check over the phone. Please have your financial institution's ABA routing number and your checking account number available. This information can be located on the bottom of your checks; please have your checks available for reference when contacting our Customer Service representatives. Do not forget to void this check from your checkbook. Check or Money Order by Mail You can always send your payment by US Mail. Include your 11-Digit Account ID in the memo area and mail to:
Allow 7-10 business days for your payment to be received. If your check is returned for insufficient funds, a $20.00 fee will be charged on your next bill. Managing Your Calling Budget A $150.00 credit limit has been automatically set to help you manage your calling budget. If you exceed your credit limit, your PBN may be automatically deactivated. Your PBN will be reinstated after payment is received. To lower your credit limit or for questions about how your credit limit works, contact Customer Service. If your PBN is deactivated due to exceeding your credit limit, you are still responsible for any additional fees incurred, including any monthly service fees. Late Payments, Delinquent Accounts, & Collections If you do not pay your PAETEC bill by its due date, UIS or PAETEC may contact you by phone, e-mail, or US mail to remind you that payment is due. If your bill has still not been paid 30 days after invoicing, your PBN may be deactivated and your voice mail and cable services may be disconnected until payment in full is received. A 1.5% late fee will be applied to balances greater than $2.00. After your bill is paid in full, you can re-subscribe to voice mail and cable; you will be responsible for any applicable reconnection fees. If your bill has still not been paid 120 days after invoicing, your account will be referred to an outside collections agency where it may begin to affect your credit rating. If you have any questions about your PAETEC bill, you can contact PAETEC Customer Service at (800) 962-4772 or the UIS Student HelpDesk at (202) 687-4577 or <techhelp@georgetown.edu>. Contact PAETEC
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