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HOME » TELECOMMUNICATIONS » HOYANET PHONE & CABLE Hoyanet Services: BillingBasic Telephone Service Basic local phone service is included in the housing fee billed to your student account. Service is provided upon request for all resident students. Students are required to provide their own analog phone. Long Distance Telephone Service Students can use long distance prepaid or other calling cards for all fee based calls. Pre-paid calling cards are available to purchase in the University bookstore. Note: PAETEC Campus Link Long Distance or Media Adapter billing prior to the summer of 2011 PAETEC CampusLink previously provided long distance services on a subscription bases and media adapter that were not returned. If you have questions regarding your PAETEC CampusLink account, you may contact them directly or access all of your PAETEC CampusLink account information through PAETEC Web site at campuslink.paetec.com. You will need to log in with your 11-digit account ID and your Personal Billing Number (PBN). How to Pay Your PAETEC CampusLink Bill
You can always send your payment by US Mail. Include your 11-digit Account ID in the memo area and mail to:
Allow 7-10 business days for your payment to be received. If your check is returned for insufficient funds, a $20.00 fee will be charged on your next bill. Late Payments, Delinquent Accounts, & Collections If you do not pay your PAETEC bill by its due date, UIS or PAETEC may contact you by phone, e-mail, or US mail to remind you that payment is due. If your bill has still not been paid 30 days after invoicing, your PBN may be deactivated and your voice mail and cable services may be disconnected until payment in full is received. A 1.5% late fee will be applied to balances greater than $2.00. After your bill is paid in full, you can re-subscribe to voice mail and cable; you will be responsible for any applicable reconnection fees. If your bill has still not been paid 120 days after invoicing, your account will be referred to an outside collections agency where it may begin to affect your credit rating. If you have any questions about your PAETEC bill, you can contact PAETEC Customer Service at (800) 962-4772 or the UIS Student HelpDesk at (202) 687-4577 or techhelp@georgetown.edu. Contact PAETEC
Cable Television Please visit RCN's Georgetown Page for details and service packages.
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