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Hoyanet Services: Billing

Basic Telephone Service

Basic local phone service is included in the housing fee billed to your student account. Service is provided upon request for all resident students. Students are required to provide their own analog phone.

Long Distance Telephone Service

Students can use long distance prepaid or other calling cards for all fee based calls. Pre-paid calling cards are available to purchase in the University bookstore.

Note: PAETEC Campus Link Long Distance or Media Adapter billing prior to the summer of 2011

PAETEC CampusLink previously provided long distance services on a subscription bases and media adapter that were not returned. If you have questions regarding your PAETEC CampusLink account, you may contact them directly or access all of your PAETEC CampusLink account information through PAETEC Web site at campuslink.paetec.com. You will need to log in with your 11-digit account ID and your Personal Billing Number (PBN).

How to Pay Your PAETEC CampusLink Bill

Credit Card or Debit Card

American Express, Discover, Mastercard, and Visa cards are accepted. Pay online at <http://campuslink.paetec.com> or call 1-800-962-4772 to pay over the phone.

Check by Phone

Call 1-800-962-4772 to pay with a check over the phone. Please have your financial institution's ABA routing number and your checking account number available. This information can be located on the bottom of your checks; please have your checks available for reference when contacting our customer service representatives. Do not forget to void this check from your checkbook.

You can always send your payment by US Mail. Include your 11-digit Account ID in the memo area and mail to:

PAETEC Communications (GTU)
Cash Applications
One PAETEC Plaza
600 Willowbrook Office Park
Fairport, NY 14450

Allow 7-10 business days for your payment to be received. If your check is returned for insufficient funds, a $20.00 fee will be charged on your next bill.

Late Payments, Delinquent Accounts, & Collections

If you do not pay your PAETEC bill by its due date, UIS or PAETEC may contact you by phone, e-mail, or US mail to remind you that payment is due.

If your bill has still not been paid 30 days after invoicing, your PBN may be deactivated and your voice mail and cable services may be disconnected until payment in full is received. A 1.5% late fee will be applied to balances greater than $2.00. After your bill is paid in full, you can re-subscribe to voice mail and cable; you will be responsible for any applicable reconnection fees.

If your bill has still not been paid 120 days after invoicing, your account will be referred to an outside collections agency where it may begin to affect your credit rating.

If you have any questions about your PAETEC bill, you can contact PAETEC Customer Service at (800) 962-4772 or the UIS Student HelpDesk at (202) 687-4577 or techhelp@georgetown.edu.

Contact PAETEC

Customer Service	Phone: 1-800-962-4772 Fax: 1-888-880-7676 TTY: 1-800-803-0320 E-mail: info@campuslink.com
Collections	Phone: 1-877-340-2550 TTY: 1-888-277-9859
Mailing Address	PAETEC Communications, Inc. Campuslink Services One PAETEC Plaza 600 Willowbrook Office Park Fairport, NY 14450

Cable Television

Please visit RCN's Georgetown Page for details and service packages.