USING SYMANTEC ANTIVIRUS 9.0.1 FOR WINDOWS PC: What To Do If A Virus Is Detected

Installing Symantec AntiVirus 9.0.1 for PC Setting Up Symantec AntiVirus 9.0.1 for PC Using Symantec AntiVirus 9.0.1 for PC   Unscheduled virus scan   Unscheduled update   If a virus is detected   Quarantined files

What to do if a Virus is Detected These instructions are for people who are using Windows 98, Windows ME, Windows 2000, or Windows XP. If your computer has a different operating system, go to the Software page and use the documentation for your operating system.   UIS offers Symantec AntiVirus free of charge to all Georgetown University students, faculty, and staff for use on home and office computers.

 

Click on the best description of your situation:

File System Auto-Protect detected the file
(an alert popped up while you were working)

The infected file was detected during a virus scan

The infected file was detected when you first installed Symantec AntiVirus 9.0.1

 

File System Auto-Protect detected the infected file:

Because you had File System Auto-Protect running, Symantec AntiVirus 9.0.1 has stopped your computer from becoming infected.

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Symantec AntiVirus 9.0.1 reports that the file was cleaned, it means that the file is safe to use.
    
3. If Symantec AntiVirus 9.0.1 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Symantec AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.

   

The infected file was detected during a virus scan:

A. If you scanned the file before you opened or ran it, Symantec AntiVirus 9.0.1 has stopped your computer from becoming infected.

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Symantec AntiVirus 9.0.1 reports that the file was cleaned, it means that the file is safe to use.
     
3. If Symantec AntiVirus 9.0.1 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Symantec AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.

 

B. If the manual scan detected an infected file that was already opened or run:

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Symantec AntiVirus 9.0.1 reports that the file was cleaned, it means that the file is safe to use.
     
3. If Symantec AntiVirus 9.0.1 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Symantec AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.
    
4. If Symantec AntiVirus 9.0.1 reports: Clean failed, quarantine failed, access denied, it means that the infected file is already running on your computer.  If you see this message, contact your Help Desk immediately for assistance.

 

The infected file was detected when you first installed Symantec AntiVirus 9.0.1:

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Symantec AntiVirus 9.0.1 reports: Clean failed, quarantine failed, access denied, it means that the infected file is already running on your computer.  If you see this message, contact your Help Desk immediately for assistance.
     
3. If Symantec AntiVirus 9.0.1 reports that the file was cleaned, it means that the file is safe to use.
    
4. If Symantec AntiVirus 9.0.1 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Symantec AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.