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USING SYMANTEC ANTIVIRUS 9.0.1 FOR WINDOWS PC: Managing Quarantined Files

Installing Symantec
AntiVirus 9.0.1 for PC

Setting Up Symantec
AntiVirus 9.0.1 for PC

Using Symantec
AntiVirus 9.0.1 for PC   
  Unscheduled virus scan
  Unscheduled update
  If a virus is detected
  Quarantined files

Managing Quarantined Files

    These instructions are for people who are using Windows 98, Windows ME, Windows 2000, or Windows XP. If your computer has a different operating system, go to the Software page and use the documentation for your operating system.

 

UIS offers Symantec AntiVirus free of charge to all Georgetown University students, faculty, and staff for use on home and office computers.

 

When Symantec AntiVirus finds a virus-infected file, it moves the file into "quarantine" so it can't infect the rest of your computer. Dealing with quarantined files depends on the importance of the file.

The quarantined file is isn't important, or can be replaced

The quarantined file is important and irreplaceable


 

If the file isn't important, or if it can be replaced, you should delete it right away:
  

  1. If you have not already done so, open Symantec AntiVirus 9.0.1

  2. Select Quarantine from the View menu. A window will be displayed showing any quaranteed files.

    The Quarantine Window

  1. Right-click on the infected file; this will bring up a menu.  Click Delete Permanently, then click Start Delete.  This will permanently delete the file.

 

If the file is important and irreplaceable:

To be honest, you are probably out of luck. Your best hope is to leave the infected file in quarantine and replace it with an older version of the file from your backup. It is possible that a subsequent update of AntiVirus will provide a way to clean the file.  The next time LiveUpdate is run, answer "yes" when AntiVirus asks if you want to try to recover quarantined files.  
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