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NORTON ANTIVIRUS 7.6 FOR PC: WHAT TO DO IF A VIRUS IS DETECTED

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What to do if a Virus is Detected These instructions are for people who are using Windows 95 B or Windows 95 C. If your computer has a different operating system, go to Anti-virus Tools. If you're not sure which operating system you use, go to Checking Your Operating System Click on the best description of your situation: File System Realtime Protection detected the file (an alert popped up while you were working) The infected file was detected during a virus scan The infected file was detected when you first installed Norton AntiVirus 7.6

File System Realtime Protection detected the infected file:

Because you had Realtime Protection running, Norton AntiVirus 7.6 has stopped your computer from becoming infected.

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Norton AntiVirus 7.6 reports that the file was cleaned, it means that the file is safe to use.
    
3. If Norton AntiVirus 7.6 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Norton AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.

   

The infected file was detected during a virus scan:

A. If you scanned the file before you opened or ran it, Norton AntiVirus 7.6 has stopped your computer from becoming infected.

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Norton AntiVirus 7.6 reports that the file was cleaned, it means that the file is safe to use.
     
3. If Norton AntiVirus 7.6 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Norton AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.

B. If the manual scan detected an infected file that was already opened or run:

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Norton AntiVirus 7.6 reports that the file was cleaned, it means that the file is safe to use.
     
3. If Norton AntiVirus 7.6 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Norton AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.
    
4. If Norton AntiVirus 7.6 reports: Clean failed, quarantine failed, access denied, it means that the infected file is already running on your computer.  If you see this message, contact your HelpDesk immeadiately for assistance.

 

The infected file was detected when you first installed Norton AntiVirus 7.6:

1. If possible, notify the person who passed the infected file on to you.  They are probably unaware that they have an infected file and are spreading it.
    
2. If Norton AntiVirus 7.6 reports: Clean failed, quarantine failed, access denied, it means that the infected file is already running on your computer.  If you see this message, contact your HelpDesk immeadiately for assistance.
     
3. If Norton AntiVirus 7.6 reports that the file was cleaned, it means that the file is safe to use.
    
4. If Norton AntiVirus 7.6 reports that the file was quarantined, it means that that the virus could not be removed from the file.  Norton AntiVirus has moved the file to a protected folder so that it cannot be opened or run.  See Managing Quarantined Files for further instructions.